Training to all staff front and back office.
We focus allot on monetary value, sales statistics. I believe personally that i would focus more on customer interaction as they are thee most important asset to the Industry and to have excellent leadership skills in order to maintain staff satisfaction. I would develop skilled programs for staff to improve they knowledge which will enable them to work at ease. Safety security and job perks and incentives to motivate staff and to keep happier customers from leaving the industry to join other competitors.
Answered - Multi-skilled Consultant (Former Employee) - south africa ballito
I would make the employees feel valued
Answered - Friendly customer service (Former Employee) - Omaha, NE
Provide changes to procedures and rules through the department better.
Answered - Sr. Specialist Customer Care Fulfillment (Former Employee) - Omaha, NE
Less prejudice and more consideration for employeed
Answered - Accounting Clerk (Former Employee) - Oxford, MS
More functions outside of work to get to know each other more.
Answered - Loan Assistant coordinator/Processor (Former Employee) - Camdenton, MO
Make sure that their lenders actually know the policies and procedures and that they are enforced. Take complaints seriously instead of brushing them under the rug. Get rid of the good old boys club and replace them with Lenders that actually do their job.
Answered - LOAN PROCESSOR/SECRETARY (Former Employee) - Chetek, WI
I love the hometown culture...I wouldn't change much...love that upper management knew everyone by name
Answered - Teller (Former Employee) - Ardmore, OK
Have more bilingual agents to assist to clients that cannot interpret the English language. Have later working hours for those that's work past 5pm. More perks and incentives for or loyal customers.
Answered - Bank Teller (Former Employee) - Harker Heights, TX
Pay my employees a decent wage
Answered - Maintenance Technician (Former Employee) - Kentucky