A Credit Union Should Not Be Operated Like A Bank
Card and Payment Associate (Current Employee) – Corporate in Oregon – October 16, 2018
Been with the CU about 1 1/2 yrs with at least 5 yrs previous banking experience. The manager spoke negatively of the CU during the interview. I made clear my career path/goals. Found out you’re hired and/or promoted by cronyism. I was denied advancement 3 times and was offered a SME title with no raise and extra menial work because of my prior experience. The majority of my team has been with the CU only a few months longer than me. Management came from banks and coworkers have no previous experience and we receive literally no training. Sit and watch someone else and learn by mistake. People constantly talk negatively about coworkers and the job. One on one meetings for the past year all went the same - Manager cannot open or locate notes to go over, makes personal texts for some time and apologizes, then asks the same questions every. Single. Meeting. For over a year. “Where do you live again? How is family? Do you have input for me?” We’re back office and were told we wouldn’t take calls like a call center, we do. We were told there was an off the phone schedule, instead we are given mandatory OT despite being well within SLA. Management hangs out constantly in their own private clique meetings to get promoted and disregard their teams entirely. New corporate HQ is not public transit accessible. I was hired when the CU hit 500,000 members. Guess the size changed corporate culture to bank mentality.
Executive staff and Tenured employees still promote the family oriented corporate culture, CEO calls each employee on their birthday, Professional development time includes seeing a financial advisor during work hours.
Supervisors are not available, never reply to email, don’t read email, are always in their own meetings. Direct management does not share corporate vision, does not listen to team input, cube desks allow no privacy and newer coworkers are immature, eavesdrop, gossip, and complain.