FirstCare Health Plans Employee Reviews

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The Best UM Manager!
UM Nurse- RN (Former Employee) –  Lubbock, TXApril 16, 2018
Great place to work! The teams get to collaborate on improvement opportunities. Multiple opportunities to advance if you take the initiative to learn. For the most part, everyone gets along very well. Small town feel.
Pros
Team-based, Salary, Paid PTO
Cons
Process changes are frequent, but for good reasons.
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Good Introduction to Health Care Insurance
Manager, Customer Service (Former Employee) –  Lubbock, TXApril 13, 2018
FirstCare is a great company to work for. I learned a lot in the years that I was there and appreciate the ability and opportunity to grow and excel. Typical day at work is easy going.
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Not a good work environment
Team Lead Government Programs (Former Employee) –  Austin, TXApril 5, 2018
The work environment was hostile and it seemed that there was no order/ structure. Not enough knowledge in gov't programs and under staffed. As a whole everyone was stressed out.
Pros
Benefits
Cons
Under staffed
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Relaxed environment fun
Medical Claims Processor (Former Employee) –  Austin, TXMarch 29, 2018
A typical day was a start up meeting with the team & management and would then get breakfast and start to work I learned how to be more of a people person. The hardest part was receiving a incomplete claim took more time to complete. The most enjoyable was the group I worked with
Pros
Flexible schedules
Cons
High turn over not a lot of work at times
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Terrible company and culture
Employee (Current Employee) –  Austin, TXMarch 15, 2018
Constant turnover. There are a few good workers and managers but the senior management is terrible. They penalize good workers who deliver to the bottom line and run the good people away. They constantly talk about improving an employee satisfaction score and encourage people to falsely rate them positively instead of fixing the problems. When issues arise, they blame the people who reported the issue instead of those who caused it. It's acceptable for senior leaders to yell at staff, and talk to them condescendingly and disrespectfully. If you're looking to just collect a check and retire and don't care about doing anything right or how you are treated, this is your place.
Pros
Lax dress code
Cons
Poor benefits, terrible senior management
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Great overall Texas based company with horrible management
Adjustment Specialist (Former Employee) –  Austin, TXMarch 14, 2018
Great company with horrible management. It seems that anyone can be accepted as a manager in the claims department. The current claims manager is not great and does not seem to care about employees.
Pros
Flexible hours
Cons
Horrible management and fraternizing
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Broken Business Model
Medicare Operations Analyst (Former Employee) –  Austin, TXOctober 13, 2017
Impossible for the organization to be successful. Never money for competitive pay or technology. Constant financial hardship and the threat of layoffs.
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Productive and fun place
PDI Dept Trainer I/ PDI Analyst (Former Employee) –  Austin, TXOctober 13, 2017
I learned a lot about how the medical insurance industry is run from working here. I learned how important it is to gain as much knowledge about the other departments within the company because at the end of it all, all departments work together to create to outcome of success.
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Major disconnect between direct and upper management
Claims Analyst (Former Employee) –  Austin, TXSeptember 24, 2017
Reading the other reviews and seeing people mention the high turnover rate in upper management was no surprise. Direct and middle management have the same issue. In a 5 year span there has been 3-4 different claims directors,claim managers and team leads.

The upper management gives the lower their marching orders and that's it no supervision,no questioning of methods nothing. As long as the numbers they're wanting to see are reached they could care less how they reached them. Once the direct/lower management realizes this you can forget anything resembling fairness or adherence to company policy.

If they want you gone they'll make it happen and they don't care whether they have to twist the rules or downright lie to do it. They run wild because they know no one is watching them. About the only positive is because of the high turnover they probably won't be around for long. Seems like each time a new set comes in they have to reach even further towards the bottom of the barrel.

I believe the CEO to be sincere in where he wants the company to go but doesn't surround himself with like-minded people in middle management.
Pros
Working with good people
Cons
High turnover at all levels of management.Lower management left unsupervised.
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A change needs to be made.
QUALITY ASSURANCE SPECIALIST (Current Employee) –  Lubbock, TXAugust 17, 2017
Since the new director has been here. It has become an unpleasant place to work. We went from a Democracy to a Dictatorship. Things definitely need to change
Pros
Eat at desks
Cons
New Director is a dictator
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Stressful
Customer Service Supervisor (Former Employee) –  Lubbock, TXJuly 25, 2017
Very stressful, drama, no one is ever on the same page. More of a do as I say not as I do type of leadership team. You have one manager that assures that her supervisors complete all duties them you have another manager that does not make sure their supervisor duties are done. There is never consistency across the teams.
Pros
Family oriented
Cons
You pay more for insurance being an employee
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Terminal Growing Pains
Staff (Current Employee) –  Austin, TXJune 20, 2017
Small 30+ year old company that has terminal growing pains. Very high senior management turnover causes next levels little support and direction. Culture is quite poor.
Pros
Paid Time Off plans, 401k matching
Cons
Quality senior management
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Poor management
Project Manager, PMO (Current Employee) –  Austin, TXApril 7, 2017
Good people, poor management.

Senior management doesn't listen. Too many projects are attempted with out the allowance of good planning.

No work from home policy.
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Worse than a train wreck
EMployee (Former Employee) –  Austin, TXJanuary 31, 2017
The technical environment is a disaster. 25-30 year-old HP mainframes run 50% of their business, and no one knows how to use it, or how to maintain it if there's a failure.
Sharepoint services are barely up to par with 2004 standards.
Management is slow to respond, if at all.
3 people we hired while I worked there quit before they made it 1 month.
HP MSA arrays are barely holding on and have multiple drive failures per week.
Work/life balance is non-existent. You may get popcorn and pickles once per quarter and they feel you should be grateful for that.
On-call rotation is handled poorly and your support calls are met with borderline hostility.
Pros
Close to H-E-B
Cons
Everything else
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Absolutely horrendous
Carer (Former Employee) –  CardiffNovember 25, 2016
Do not work for this company. You have no induction, no communication or support from office or any management. Booking clients time slots wrong/double booking staff to one client that only requires one member of staff. On call services who are supposed to be ON CALL FOR EMERGANCIES huffed and angrily said she "needed to go shopping" when I phoned to ask for help with directions after already running late due to NO TIME FOR TRAVEL between clients which is absolutely disgusting getting from one side of Cardiff to another. Absolute disgrace to the poor clients who are registered with them. Also lack of gloves/hygiene equipment in clients homes which goes against health and safety policies. AVOID much better companies out there
Pros
None whatsoever
Cons
Everything. Apart from the lovely residents.
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The People were fun to work with, but management was poor
Correspondence Analyst (Former Employee) –  Austin, TXNovember 14, 2016
Met a lot of really nice people at FirstCare but management was horrendous. I did get to play on the ping pong table which was fun and where we could all hang out at lunch.
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company was struggling to be profitable
Manager (Former Employee) –  Austin, TXNovember 9, 2016
frequent upper management changes and restructuring of departments, compensation is low, employee morale is low and not much advancement or training for advancement
Pros
flexible schedule
Cons
morale
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Inexperienced Managament
Reimbursement III Analyst (Former Employee) –  Austin, TXOctober 19, 2016
Management is not interested in taking the company into the future, There is potential there but it is not used and therefore will continue to ultimately struggle.
Cons
Archaeic
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Nice place to work with relaxed work environment
Customer Service Representative (Former Employee) –  Lubbock, TXSeptember 22, 2016
A great place to work and have a productive day with work but not be stressed with the daily woes of a job. I would say the hardest part of the job was just making sure you remember where to look in the system for answers to question.
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Lacks Integrity
Former Employee (Former Employee) –  Austin, TXJune 13, 2016
This place has the worst management team I've ever worked with. The Lubbock office seems to be more friendly and the people are easier to work with. The Austin office; however, is a nightmare. The SVP of Compliance is rude and condescending and the HR department is completely unprofessional. To top it off, the CEO has no idea what to do the change the company. He thinks that a drop in voluntary terminations from 60 to 40 over the same six month period (from one year to the next) is impressive, but it's not, especially in a company of only about 340 employees. This is place is going to sink. While the company may feel like a good place to grow, it's anything but. No room for growth, no internal promotions, and not grooming.
Pros
Location was convenient
Cons
The Austin location has no appreciation for employees
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Overall rating

3.0
Based on 35 reviews
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3.1Work/Life Balance
2.8Compensation/Benefits
2.4Job Security/Advancement
2.4Management
2.6Culture

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