FirstEnergy Employee Reviews

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5.0
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workplace culture
Customer Service Representative (Former Employee) –  Reading, PADecember 11, 2018
Due to First Energy being a utility company their was many times where overtime was mandated. However, they provided food and well as incentives for doing overtime.
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5.0
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FirstEnergy was a great place to work
Executive/Administrative Assistant (Former Employee) –  Akron, OHDecember 5, 2018
The employees at FirstEnergy were always kind and compassionate. I would recommend FirstEnergy to any one that was offered a position there as the atmosphere was always friendly.
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5.0
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Fast paced
Customer Service Representative (Former Employee) –  Akron, OHNovember 29, 2018
Take phone calls for inbound sales and for customers to make payments and have services restored. The hardest part of the job was taking calls during the hurricane
Pros
Benefits
Cons
Long hours
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3.0
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A lot to do
Food Service Assistant (Current Employee) –  Akron, OHNovember 29, 2018
Not a lot of teamwork in the food department that I work in. But other deparments get treated better from what I hear. So I guess it depends on what your going for.
Pros
Free lunch
Cons
Short staffed
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3.0
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Okay place not the best structure
Telemarketer (Former Employee) –  Akron, OHNovember 25, 2018
It is an okay work place structure not built so great don't have a great communication level with boss but great trainer but not good co workers don't treat others well lots of favoritism
Pros
Bonus/commission
Cons
Bad bass bad co workers bad structure
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1.0
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Nice employees and supervisors
Customer Service Representative II (Former Employee) –  Reading, PANovember 25, 2018
Work always must come first. You may not have a sick child you may not leave on time to pick up your child from daycare you are expected to stay overtime at a moment's notice whether you have childcare or not
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4.0
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Contract only position
Desktop Support Technician (Former Employee) –  Akron, OHNovember 15, 2018
Contract only position.
was hoping to get hired in full time,
but no opportunities avail at the time.
liked the time i was there, but seemed like lots of down time.
asked for more to do / learn, didn't want to give me anything.
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3.0
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Fast paced
Customer Service Representative/Billing Specialist (Former Employee) –  Reading, PANovember 11, 2018
Fast paced with no opportunity for advancement. During high call volumes overtime was mandatory and was given at the last minute. Managers are not very flexible and most often are unavailable.
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5.0
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Great advancement opportunities
Strong background in Customer Service (Current Employee) –  Brecksville OhioNovember 2, 2018
There's great opportunities to advance throughout this company. Only thing that can hold an employee back from advancing and continuously learning is the Employee his or herself.
Pros
Lots of Opportunities to work with diverse group of people and departments
Cons
Traffic getting to work in certain office locations
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4.0
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A Great Company to work for
Nuclear Project Manager (Former Employee) –  Akron, OHOctober 29, 2018
Excellent leadership, challenging work environment; always learning and adapting. All personnel have a high work ethic. Some demands are high. especially during outages when the work schedule increases and Teamwork is emphasized.
Pros
Never monotonous.
Cons
Highly susceptible to public sentiment.
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1.0
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Retired substation electrician
Substation Electrician (Former Employee) –  West VirginiaOctober 25, 2018
I spent more than 20 years of my life at what was first monongahela power, then Allegheny, and then first energy. The management and supervision in mon power is perhaps the biggest bunch of clowns that has ever been assembled. They are vindictive and petty. They only promote those who are their favorites or those who they have something over so they know they'll just blindly do what they are told to do. There are supervisors and managers who have never picked up a tool in their life and have no concept of what it takes to do the job. There are managers and supervisors who have been in trouble multiple times that would have resulted in someone who was not a favorite being fired. But these things are swept under the rug. There are managers and supervisors who are verbally abusive and who think that the workers are complete idiots. This will never change. Management in mon power needs to be re-evaluated and people with experience and knowledge need to be placed in these roles.
Pros
It pays good
Cons
Management and supervision has no oversight
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5.0
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Productive and a great work place
Customer Service Representative (Former Employee) –  Brecksville, OHOctober 17, 2018
One of my favorite jobs. Too bad it was a six month contract job. I would love to work there again. I had an amazing boss and great team members. I had a perfect schedule. Monday through Friday 9 to 5.
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4.0
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Productive, non stressful work environment
Administrative Specialist (Current Employee) –  Shippingport, PAOctober 15, 2018
Great diversified group.
Unfortunately, the plant is closing.

I learned how an actual coal fired plant runs to provide energy to the population. I really enjoy working here.
Pros
No micromanagement
Cons
Pay scale
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3.0
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Great coworkers
Reactor Operator (Current Employee) –  Perry, OHOctober 11, 2018
Great benefits however a lot of work hours due to being short staffed. Very good salary and compensation which is the upside to working rotating shift work.
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1.0
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Don't work Here
Network Operations Technician (Former Employee) –  Akron, OHOctober 9, 2018
I worked as a contractor for First Energy. They like to bring in contractors to do their work while they do nothing let lay off the contractor. First Energy is continuously calls me every 3-6 months looking for someone to fill their contract position.
Pros
No Pros
Cons
Slave conditions until your let go
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3.0
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You have to be really into it.
Senior Business Analyst (Former Employee) –  Akron, OHOctober 8, 2018
Very dry culture. Not fun, very standard, very boring business. Expectations are less than other companies, so not very challenging. But I am not an engineer.
Pros
they try to engage employees
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2.0
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Great management, not so great customers
Customer Service Representative (Former Employee) –  Fairmont, WVOctober 7, 2018
Management was really hands-on and helpful. You always had someone available to ask questions to, and they really seemed to care about each person. They were a bit obsessed with safety, to the point of being over the top, such as not being allowed to walk and talk on the phone. You are only allowed to stand in a single place to talk on the phone, it was a strongly enforced rule, as were all the over the top safety rules. Of course the biggest issue was the customers. Being that you are dealing with people's electric accounts, most calls were angry people. If you can tolerate being yelled at all day it can be a good job, but I found it too mentally exhausting.
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3.0
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Slow promotion if supervision doesnt like you (They can be petty).
Transmission System Operator (Former Employee) –  Akron, OHOctober 5, 2018
Employees feel valued technically. Management is archaic It can take a long time to achieve supervisor status. Layoffs are used often to cut costs. Layoffs do not generally affect Transmission operations, but morale suffers.
Pros
Good training program.
Cons
Financialdifficulties.
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2.0
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Micro manage- stay away
meter reader (Former Employee) –  Frederick, MDOctober 5, 2018
This should have been a great stable job but if you want to be micro managed and have ridiculous demands they put on you all while using your own vehicle which will get beat with the places you have to go then go ahead and apply.
If you are not one of the supervisors "pets" then you will be given all the junk work. I worked in meter reading and this was the case. You will be watched like a hawk and yes, they even spy on you out in the field. I would not recommend working here at all
Pros
decent pay
Cons
micro manage everything
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3.0
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Good people, good benefits, no real vision for the future
Engineer (Current Employee) –  Greensburg, PAOctober 2, 2018
Strong safety commitment
Treats employees well
Good benefits
Somewhat gutless and with no commitment to the generation side of the business
Too much corporate debt
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Overall rating

3.6
Based on 417 reviews
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3.3Work/Life Balance
3.7Compensation/Benefits
3.2Job Security/Advancement
3.3Management
3.4Culture

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2.8InHerSight Score

2.7Personal Development

3.0Career Opportunities

2.7Family Support

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