Great management, not so great customers
Customer Service Representative (Former Employee) – Fairmont, WV – October 7, 2018
Management was really hands-on and helpful. You always had someone available to ask questions to, and they really seemed to care about each person. They were a bit obsessed with safety, to the point of being over the top, such as not being allowed to walk and talk on the phone. You are only allowed to stand in a single place to talk on the phone, it was a strongly enforced rule, as were all the over the top safety rules. Of course the biggest issue was the customers. Being that you are dealing with people's electric accounts, most calls were angry people. If you can tolerate being yelled at all day it can be a good job, but I found it too mentally exhausting.