Give schedules that makes sense and not be so critical of workers take in to consideration the amount of calls they are taken with the amount of errors
Make sure management, supervisors, trainers and PELs (Assistant Trainers) were all on the same page regarding policies and procedures. I would also ensure associates were properly trained for all jobs they are expected to handle. I would also ensure that they have moral standards that they had to adhere to. I would put a stop to the management and trainers from sleeping with associates working u see them.
Better management and communication overall especially to my employees
I would not continue to make poor decisions that change on a dime.
I would state either you have to have a HSD/GED In there listings online.
Be fair treat everyone the same way follow procedure's by handbook from corporate
Hire more people in general to support clients, so that clients are happy and satisfied. It seemed like every area was short staffed and therefore, nothing got resolved or improved timely at all. Put money into existing Core/systems to support and improve functionality per clients needs. Issues shouldn't last months and enhancements shouldn't take several years.
Nothing they are doing a lot of great things to keep people around. They have a good starting salary, but the bonuses could be more.
Be more consistent across the board. Be more flexible with the attendance policy.
First thing would be communication.