I was let go because of my ability to do calls the way they said I was taught. But they had the trainer of my class only with us for 1 week because she had to start another class of new employees. They sent 3 employees off the floor to teach us the rest of the class that was to be 6 weeks and the class only lasted for 4 weeks with the qualified trainer with the class for 1 week. The employees they sent to teach the rest of the class did not do any teaching att all. The 3 of them, 1 girl and 2 guys, spent most of the class talking among themselves and when they took the time to answer questions, they may have just told me and 2 others that we were too stupid to do the job and that the 3 of us would never make it. I went to the department manager and HR and explained how some of us were so badly mistreated. The department manager said she would have a talk with them and she stated that she would take care of it. from that moment on, neither of the 3 would help me in class and I was constantly ignorged by them plus other employees that worked there that the 3 of them were friends with. I had enough and went and talked to HR again, and was told they did speak to them and that was all they could do. The next day I was called in office and told I could either quit on my own or would be discharged (fired). Very bad company to work for if you were new and didn't kiss butt.
I was pregnant and decided to stay home with my baby.
Low pay and I found a job closer to my home
Issue with compensation over a 3 year period.
The company is going through a restructuring initiative. Multiple areas have been consolidated and I was one of many who were impacted. I'm proud of my contributions there helping build the business and the people I worked with for 23+ years. I look forward to putting my strengths to continuing my career in Information Technology where I can lead the development of End-to-End Solutions and improve IT Operations.
Fiserv is a call center where our calls are monitored 4 time a month. we had to have 100% compliance each month which was a new policy. I failed 1 monitor 3 months in a row because I forgot to ask is it ok if I proceed with the call and once I did not to ask for middle initial because I thought it was given. My supervisor as well as the card manager tried to get these removed because they were not critical and security was not violated. I was still let go because of the new police. the policy has since been changed and i was asked to reapply
Like many organizations, Fiserv is going through a major restructuring. Due to recent leadership changes, areas are redefined and combined. This has meant the elimination of many positions, including mine. During my years there, I am proud of many significant contributions I have made to the organization. I am looking at this as an opportunity to leverage this past experience and bring my strengths and experience to a new setting.
Take care of family members