Bank Teller (Current Employee) – East Aurora, NY – May 6, 2018
A typical day consists of around 40-120 transactions. The later in the week, the more work there is. I learned that attention to detail is key, and everything in a bank happens for a reason. Management was excellent from the training staff to the branch manager, regional manager, and the level higher. The culture is easy going, where it is critical to work as a team. Everyone has to pull their weight. The hardest part of the job is when we're swamped and under staffed. There's certain things that only a few are trained to do, and if they're occupied, it holds up the line even further. But the best part of the job is learning. There's so much to learn, and you'll come out of it smarter every week.
Certified Personal Banker (Current Employee) – Ellicottville, NY – February 13, 2018
Five Star Bank is a great place to work, the pay is competitive and benefits are great. They offer ample opportunity to grow with the company. They offer classes to help you learn everything you're interested in learning about the banking business.
Bank does not value prior experience, and suggestions for improvement at the branch level are met with disgust and opposition.
Branch operations are antiquated, little to no innovation. Anything new is seen as bad.
Employees often lie to management about other employees, and there is no questioning this information. It is accepted as true, and the employee being complained about is reprimanded without the opportunity to defend themselves.
Data Entry Specialist (Former Employee) – Warsaw, NY – June 9, 2017
Worked as an encoder and sorter operator many years ago. Management was great at the time. Had to maintain certain numbers to keep your job, but that was the be expected. Worked many different departments during the summer.
Certified Personal Banker (Current Employee) – Warsaw, NY – April 12, 2017
A great company to work! Growing and adapting to the new banking industry! The ability to cross sell bank and investment products is a key, along with the ability to assist banking clients in every aspect-from cash handling-checks, deposits, withdrawals to opening and closing accounts, along with financial planning and assistance.
Lock Box Processor (Former Employee) – Warsaw, NY 14569 – January 18, 2017
I enjoyed the experience of learning something new and meeting new people. It was a friendly environment with supplies handy when you needed them and questions answered when asked. It was a pleasant place to work