Five Star Senior Living Employee Reviews

High intense job, required experience poor to applying here, overall good company to work for, full time house receives benefits. Not an easy job, always up and moving.

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I loved worked there during the years I worked there. I quit due to move out of state or I would have stayed.

Caregiver (Former Employee) - The Woodlands, TX - June 7, 2023

What is the best part of working at the company?I worked here twice for a total of 7 years. Loved management and the residents. What is the most stressful part about working at the company?When people would call in and we ended up working short. You can't give the resident the proper care this way even when you try They sometimes just need the extra minute for someone to listen to them about their day. What is the work environment and culture like at the company?When I worked there it was good both times. What is a typical day like for you at the company?I would clock in and get report from previous shift and start tending to tasks that needed to be done and always worked close to the media and nurses. Communication is the key.

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Five Star Senior Living insights

Based on 1,500 survey responses

What people like

Time and location flexibility
Ability to meet personal goals
Clear sense of purpose

Areas for improvement

Fair pay for job
Trust in colleagues
Sense of belonging

Horrible place to work!!!!!

Cook (Former Employee) - Winston-Salem, NC - June 4, 2023

Horrible place to work.Management does not care about the residents ,they barely know their names!!!!.It’s barely enough people in the building to care for the residents.They throw meals together for residents and when the residents complain they say it’s not in the budget!!!Its never about the residents it was always about the budget!!!!The blind leading the blind management does not know what they are doing at all!!!!They are throwing the facility down the drain!!!!The residents deserve better!!!!They lose all the good employees because of bad management!!!!!

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Very bad relationship between workers. Bad management, not everyone is equal. They can make you quit or find something to get you fired.

Caregiver (Former Employee) - Scottsdale, AZ - June 1, 2023

Don't recommend apply in five stars Pueblo norte it is toxic. You can't speak up your mind even it's means defending your self. Atmosphere very intense. You can never be right about anything .

Pros

Nothing

Cons

Prejudice

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Most of the staff is great to work with. Residents are great.

Activities Coordinator, Front Desk, Dinning (Current Employee) - Prescott, AZ - June 1, 2023

What is the best part of working at the company?the Residents are wonderful, location is grestWhat is the most stressful part about working at the company?Management, unappreciative, not much support. What is the work environment and culture like at the company?not bad, some days stressful, some good.⁹What is a typical day like for you at the company?Very busy from 540-4 pm, Most days.

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High Expectations

Sales Director (Former Employee) - Auburn, IN - May 31, 2023

The company has high expectations for the position. The company wanted the sales person to make 50 qualifying phone calls a a week, 10 EBDs a week, 5 tours a week, and plan and execute monthly events. There was no support by the executive director or other management. When asking for help, they expect the sales person to know everything with little to no training.

Pros

Free lunch

Cons

High Expectations

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They need someone in there that can get along with everyone

Administrative Assistant (Former Employee) - Mayfield, KY - May 31, 2023

What is the best part of working at the company?Some of the workers, we stuck together and made friendship. Some of the ones living there and their families. What is the most stressful part about working at the company?When the mangers would talk about the employees behind their back. What is the work environment and culture like at the company?It wasn’t good when I was there, the person that was in charge she wouldn’t talk to me about what I could work. Because I had another job I was there as a PRN, she got mad and told me I couldn’t work there if I couldn’t work a full shift, I was hired to work PRNWhat is a typical day like for you at the company?It was good when I was there. But like they say too many chiefs and not enough indians

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Nice place to work.

Concierge (Former Employee) - Scottsdale, AZ - May 30, 2023

It was fun and rewarding. The managers are pretty cool. The residents were great! Overall, I think Five Star Senior Living is a good company to work for

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A perfect place to work.

Receptionist (Current Employee) - Concord, NC - May 28, 2023

What is the best part of working at the company?they appreciate their employees and show it all the time. I love going to workWhat is the most stressful part about working at the company?We care deeply about the residents, when they are not well it's stressful. It's one of our family membersWhat is the work environment and culture like at the company?The environment is welcoming. What is a typical day like for you at the company?Taking care of our family, it's busy and rewarding

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Friendly and professional environment that gave me pride in my role.

Assisted Director of Resident Care/Charge Nurse (Former Employee) - Voorhees, NJ - May 26, 2023

What is the best part of working at the company?Friendly and clean environment What is the most stressful part about working at the company?A few bad apples in management made it unbearable at one point otherwise I would have never left.What is the work environment and culture like at the company?Professional, friendly, organized. Clear expectations and instructions. What is a typical day like for you at the company?Busy and productive enough to keep time moving, but still manageable. Establishing a routine was pretty easy and made the days operate pretty smoothly.

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Jobs at Five Star Senior Living

What you put in is all that will come out.

Shuttle Bus Driver (Current Employee) - Voorhees, NJ - May 25, 2023

What is the best part of working at the company?Director of Activities is amazingly creative and supportive. What is the most stressful part about working at the company?So far that has yet to occur. It is too early to determine if this job is stressful.

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Don't work there

CNA - Certified Nursing Assistant (Former Employee) - Hollywood, FL - May 24, 2023

Under staff and underpaid for the patient ratio. If you'd like to keep your license keep looking for a better place to work. The communication is not there neither.

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Residents are the only reason!

Med Tech (Former Employee) - Gainesville, GA - May 23, 2023

The residents are the only reason some work here. Management doesn’t see people for people and we are only numbers on a time clock. We do not get advancement and the turn over is high. The residents are amazing but the place needs better management. Facility is nice.

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If you are desperate for a job you found the right company.

Supervisor (Current Employee) - Broward County, FL - May 21, 2023

What is the best part of working at the company?Unorganized, short staffed, Zero corporate support, penny pinching, poor systemsWhat is the most stressful part about working at the company?Walking through the door to work knowing you are already setup for failure.What is the work environment and culture like at the company?Non existent. Lots of slogans. But it's all about the bottom line.What is a typical day like for you at the company?Walk in and pray you can make it to the end of shift.

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The old saying "Looks Are Deceiving" is very true when it comes to this facility and company.

Concierge/Receptionist (Former Employee) - Florissant, MO - May 20, 2023

The management that runs the facility is very unprofessional. The services this facility offers is very misleading to the seniors who live there. The residents pay entirely to much money for the services they don't receive to live there.

Pros

The friendliness of the residents.

Cons

The unprofessional way the management staff runs the facility towards the residents and staff..

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Productive and fun workplace

Manager (Former Employee) - United States - May 20, 2023

Good place to work if you like working with seniors. Upper management needs to be more involved with their communities. Rate of pay is fair, but benefits are good.

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Cool place to work

Server (Former Employee) - Hollywood, FL - May 19, 2023

It is hard work but goes by quick. Most of the employees are young so the workplace is fun. Pay isn't terrible. Managers don't really care much about you.

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Awesome

Business Office Manager/hr Business (Current Employee) - Gainesville, GA - May 18, 2023

What is the best part of working at the company?The support system is there for all employees. What is the most stressful part about working at the company?None I could think at the moment. What is the work environment and culture like at the company?The employees are knowledgeable and the residents are the priority. What is a typical day like for you at the company?Very busy with daily tasks and supporting the staff.

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fun and productive

Front Desk Receptionist (Former Employee) - District of Columbia - May 14, 2023

good place to it will good while it lasted . We be doing nothing All day just be doing nothing and it be so fun doing nothing. I be looking forward to

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No room for advancement

LVN Weekend Supervisor (Former Employee) - Dallas, TX - May 12, 2023

I worked there as an LVN. There was a med aide there who is still a medaide but is also considered to be the director. I left because there was no direction. And because whatever the med aide says or does is law

Pros

Non worth mentioning

Cons

Non worth mentioning

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The residents make it worth it.

Sales Director (Current Employee) - Kingston, PA - May 11, 2023

The job here is rewarding and the residents make it worth it. I have worked in multiple Five Star Senior Living buildings and the trends are all the same. Care management is always understaffed. Drama and gossip is always high. Lack of support from uppers is always evident. Depending on your position and pay it may be worth it. Residents are amazing and make it rewarding especially if you have a big heart. But this is not a “put people first” company. I have learned a lot and there is room for growth. You can go up. But you don’t even have to perform well to go up. It is so strange who goes up. But there is opportunity.

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