I would come in with a positive attitude with a smile on my face. I believe that the person on the other end of the phone is able to know you are smiling.
There is alot of inside corruption with management. Clean it up alittle and all the good workers will stay.
Have bcbs pay hospitals and doctors on a timely basis !!!
The best thing is to shut it done and start over.
Promote people based on their work ethics not who they know
Answered - Licensed Sales Agent (Current Employee) - Jacksonville, FL
I would hire all employees through the company and not through a contractor so that the employees have a better work experience growing with the company on a career based level.
Answered - Service Advocate (Former Employee) - Jacksonville, FL
Hire people that actually know how to run a business and not just politicians ( the Florida Blue politicians that don't know the real work or how to do it.)
Answered - Sales (Former Employee) - Jacksonville, FL
I would place all new hires with the same manager and provide them with peer coaches and week over week score and rid them of peer coaches. I would also do more face to face training verse virtual and phone conferences.
Answered - Billing CSR/ Claims and Benefits Advocate (Current Employee) - Doral, FL