Florida Blue (Blue Cross and Blue Shield of Florida)

Questions and Answers about Florida Blue (Blue Cross and Blue Shield of Florida)

Here's what people have asked and answered about working for and interviewing at Florida Blue (Blue Cross and Blue Shield of Florida).

View all 42 questions about Florida Blue (Blue Cross and Blue Shield of Florida)

What is the interview process like?

Asked

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13 answers

It is required that everyone submit a video interview. This was a real hardship for me because my cell phone is not great and my laptop has very little memory so I was unable to download Chrome, which is required to run the HireVue app being used. I emailed HR and asked for an accommodation but was told that everyone needs to create a video in order to be considered. I spent a whole day off trying to find a place to make my video interview. I tried the public library, the local career center, and another career center. The library did not have video cameras, the first career center made me wait two hours after which I found out that they didn't have Chrome installed and wouldn't install it for me. The second career center computer had something wrong with its audio so I couldn't make a professional video. At that point I sent an embittered email to HR detailing my difficulties and lo and behold when I got home I got a very conciliatory and apologetic phone call from an HR manager there. She invited me to take an onsite interview the following week.
The next week I went to the interview only to learn that I still had to use my malfunctioning, cheap cell phone to try and change my password so I could get onto the Hire Vue app. I am 59 and was having a lot of trouble viewing my screen so it took awhile. I was very surprised and disappointed that they didn't have a computer for me to use to retrieve my password on. I mean, that seems like the minimum they could have done to offer a reasonable accommodation. Meanwhile the facilitator from HR and a dude from IT were making small talk when they weren't saying patronizing asides to me like "I have a pair of readers you can borrow" and kinda rolling their eyes at this ridiculous ol' dinosaur trying to get a job (me). Finally I just got really frustrated, burst into tears and left. I told them that I found the whole process very humiliating and was probably disqualified anyway due to my technical difficulties and the fact that I had given HR an honest opinion of their screening process the week before.
I honestly don't know why Florida Blue has hitched its wagon to the dubious death-star-black hole that is HireVue. As a former FB member, I can attest to the horrible customer service experience I had on each and every call, so I can only conclude that relying on video interviews is attracting psychopaths, narcissists and exhibitionists rather than people who can actually keep a civil tongue in their heads. This process scares away a lot of honest and sensitive people who just want to work in customer service.

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I had to do a video interview and also a campus interview

Answered - Telesales Agent (Current Employee) - Jacksonville, FL

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Professional,and very respectful and quick

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2
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Professional

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1
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Very lengthy and in-depth.

Answered - Data Coordinator - Contract (Former Employee) - Jacksonville, FL

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Professional, specific job questions

Answered - HEDIS Review Nurse (Former Employee) - Jacksonville, FL

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Behavioral questions

Answered - Program Manager (Former Employee) - Jacksonville, FL

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Abbreviated and inefficient

Answered - Sales (Former Employee) - Jacksonville, FL

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Very professional and pleasant

Answered - Sales Representative (Seasonal Contractor) (Former Employee) - Pensacola, FL

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Multi-Phased.
HR x1,
Hiring Mgr x3,
Staff interviewx1

Answered - Systems Programmer (Current Employee) - Jacksonville, FL

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