It is required that everyone submit a video interview. This was a real hardship for me because my cell phone is not great and my laptop has very little memory so I was unable to download Chrome, which is required to run the HireVue app being used. I emailed HR and asked for an accommodation but was told that everyone needs to create a video in order to be considered. I spent a whole day off trying to find a place to make my video interview. I tried the public library, the local career center, and another career center. The library did not have video cameras, the first career center made me wait two hours after which I found out that they didn't have Chrome installed and wouldn't install it for me. The second career center computer had something wrong with its audio so I couldn't make a professional video. At that point I sent an embittered email to HR detailing my difficulties and lo and behold when I got home I got a very conciliatory and apologetic phone call from an HR manager there. She invited me to take an onsite interview the following week.
The next week I went to the interview only to learn that I still had to use my malfunctioning, cheap cell phone to try and change my password so I could get onto the Hire Vue app. I am 59 and was having a lot of trouble viewing my screen so it took awhile. I was very surprised and disappointed that they didn't have a computer for me to use to retrieve my password on. I mean, that seems like the minimum they could have done to offer a reasonable accommodation. Meanwhile the facilitator from HR and a dude from IT were making small talk when they weren't saying patronizing asides to me like "I have a pair of readers you can borrow" and kinda rolling their eyes at this ridiculous ol' dinosaur trying to get a job (me). Finally I just got really frustrated, burst into tears and left. I told them that I found the whole process very humiliating and was probably disqualified anyway due to my technical difficulties and the fact that I had given HR an honest opinion of their screening process the week before.
I honestly don't know why Florida Blue has hitched its wagon to the dubious death-star-black hole that is HireVue. As a former FB member, I can attest to the horrible customer service experience I had on each and every call, so I can only conclude that relying on video interviews is attracting psychopaths, narcissists and exhibitionists rather than people who can actually keep a civil tongue in their heads. This process scares away a lot of honest and sensitive people who just want to work in customer service.
I had to do a video interview and also a campus interview
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