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2.7 out of 5 stars.
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Working at Flow Therapy: 31 Reviews

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2.9Work-Life Balance
2.7Pay & Benefits
2.6Job Security & Advancement
2.6Management
2.7Culture

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Great service to patients, poorly run

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As other reviewers have mentioned, it’s money bottom line. Too bad because the service that is offered is good for the patients. Just not good for employees.
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Loved the patients but horrible management

I loved working for the company due to my coworkers and the lovely patients that made the day great that was the only enjoyment. The job itself wasn’t hard and the compensation was ok not really much opportunity for overtime. The management is absolutely HORRIBLE… the CEO claims to care for the patients but overall it’s all about the numbers and money. You’re not prepared at the beginning of the job and the Clinical Directors expect you to know everything to make their job better coming in. I was only there for a few months and i saw three CDs leave or get fired and two techs that quit and at the location I worked at both techs that’s remaining were currently looking for other jobs to leave as well. I can see the vision of the company and therapy but at the rate it’s going it’s going to be a company ran by management and new employees every 3 months.

Pros

Nice patients, updated facilities

Cons

Compensation, management, no growth
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Flow Therapy insights

Based on 32 survey responses
What people like
  • Supportive environment
  • Time and location flexibility
  • Ability to meet personal goals

I honestly hate working here

I wanted to leave this anonymous review to help warn other people not to work for this company. I agree with many of the reviews that management and the CEO are just really bad, but they work hard to give you that great first impression. So I enjoyed working here at first. But then the toxic culture emerged; there is so much negative talk about the CEO that in my personal experience feels true, and from a personal experience, I feel like this is a company that only cares about the bottom line and NOT the patients' wellbeing. My direct manager does a very poor job of overseeing and addressing concerns. It feels as if no one on the upper levels care, but they try to act like they do. But their actions ring hollow. I will be leaving here as soon as I find a new job. I do not recommend working here.

Pros

The patients are very nice and gracious

Cons

Toxic culture, bad CEO
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Great workplace with supportive leadership.

I love that I am a part of a company that truly impacts the overall outcomes of patients. Work/life balance and culture is important to the company. The onboarding and training aspect went exceptionally well. There is always someone available to answer any of your questions. I feel very well prepared and that I have the resources needed to succeed in my role. I look forward to being part of this company for many years to come.
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Sad sad situation

At the start my job was exciting, my manager had a clear path for the team and encouraged the department to help each other. It did not take long, however, to see the chaos caused by the rather clueless CEO. As more people left and teams were switched up, that once important teamwork was less important. People who work long hours, give up weekends, and do multiple jobs received no recognition. I would call the practices of newer management shady at best. Tools needed to do your job are not always available to you and inquires go left unanswered by the source. By the end I found I was lied to and treated in a rather disrespectful manner. The patients are wonderful, but much of the staff is greedy and self centered. My suggestion is to run as fast as you can, it is not worth the headache and frustration.
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High Growth - High Energy -Focused on Patient Care and Outcomes - Core Values that are True and Championed

Focused on providing exceptional patient experiences and outcomes that truly impact patients with heart disease and those suffering from long covid. Love to be a part of a company that cares about its people and the culture that is being built as we grow. Our Core Values anchor each person and tie us together towards a unified mission. Leadership is working to ensure every employee has a voice and is heard and valued.
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Poor experience, ineffective management

I've worked here as a fellow for a while, and my experience has not been very good. The main thing is that my supervisor is not very effective at overseeing and helping me get things done. In general, their fellow program is poorly structured and implemented. Other things I have noticed is how there is so much negative talk among the employees (negative talk about the CEO and leadership). While I do agree with some of the negative things I hear, this creates a pretty toxic environment. Overall, it's a nice place to work (clean facilities, people are nice), but if I had to choose again, I would not opt for the fellow program.

Pros

The patients

Cons

horrible CEO, terrible leadership, lack of communication, lots of gossip and dishonesty around the clinic
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Poor management, toxic work environment, CEO is clueless

Poor resources, toxic work environment. New people who have no idea what they are doing bad mouthing prior leaders who knew the industry. If you like grade school gossip this is the place for you - otherwise run from this company.

Pros

Patients

Cons

Environment, pay, poor resources
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New outlook and Core values

In coming to this company I have been so happy to have become a part of the revenue cycle team and seeing the company reinvent themselves and truly care for every aspect of the business from the patients coming in to every employee that works for them. Sure the rebranding and reworking policies and procedures can be uncomfortable but if you’re not challenged everyday then is it worth it? I absolutely love the workday I have here. The management staff is very accommodating with real life situations and working remote is fabulous. They are supportive in making sure there is a work and home life balance. This is a fabulous place to work and I’m proud to say I work here and look forward to the growth and potential this company has!

Pros

Great benefits, matching 401(k), responsive management, strong leadership, clear goals and focus, work-life balance, fun employee engagement functions
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Great company with clear path of growth.

Love working for this company, management is open to suggestions, and value your opinion as a person and as a colleague.Very fast work environment which compliments motivated individuals who are looking to grow, learn, and develop high levels of experience.

Pros

Great provider of experience, recognizes hard work and accomplishments, clear path for promotion and company growth.
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Strong core Values and strong leadership.

The company has strong core values which are enforced daily throughout the work day. My personal favorite core values are: Think as one, act as many; Carrying the learner's mindset. Our employees work together as a team to deliver high quality professional care with a personal touch. I am extremely grateful to be employed at Flow Therapy as I have been given new opportunities to expand my education. Our leadership team is goal driven and creates a work culture that is positive and inviting.
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New management new views

The new management has really turned around the atmosphere And really makes everyone feel welcomed and inclusive. They are open to hearing how to improve and strive to make work life and home life a great balance!

Pros

Remote work
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New leadership with one goal and one purpose, success!

In recent months, Flow Therapy has seen a new leadership team in the making. Core Values are being followed and there is a new sense of purpose. The path this team is headed is exciting; the vision has been provided for all employees and each leader is fully engaged. Watch out 2022 Flow Therapy is coming at you with success in our future.
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New Leadership Team New Purpose

This company has a new leadership team in place that is really working on ensuring that every clinic and every department is on the same page and embodying all of our Core Values as an organization. We are really working towards a great place and each department is developing solid processes. So excited to be here!!

Pros

Great Core Values, Fantastic PTO/401K Policy, Great Leadership Team
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Trending in the right direction.

Flow Therapy is a company going through a tremendous growth phase. I cannot speak for years prior, but the proper leadership and staff have been put in place to make sure this company is successful and contributes toward a positive work environment. Flow Therapy is a prestigious group who care about their team members and patients alike. It's refreshing to be involved in a company who is looking-out for everyone's best interest.

Pros

Opportunity for Career Advancement, Camaraderie, Every Voice Matters

Cons

Growing pains, but they're being worked out.
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Toxic work environment

The patients are the only positive about this company. The therapy helps so many; however, the company views the patients as dollar signs. The CEO only cares about the money that patients bring in so he is hyper focused on numbers and people will get fired for not meeting his extremely high expectations. There is high turnover and employees never get raises. Upper management puts on a façade that they care about their employees, but they really don’t. I do not recommend working with this company.

Pros

Work life balance

Cons

CEO and upper management is hypercritical and highly numbers focused
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Toxic culture

Constant change in staff and managers. Environment is toxic and employees are disrespected. CEO has no idea how to manage or run a company. COO is clueless about the company or business processes. Not a positive place to work. My recommendation is look elsewhere. No raises and expected to work through lunch breaks.

Pros

Patient interaction

Cons

CEO; toxic work environment; negative
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Really gone downhill

Unfortunately, I cannot recommend working here. Yes the patients are great and I love interacting with them, but the environment of the company is absolutely toxic. So much negativity made only worse by the false positivity that management tries to exude. There is no communication among employees. Your expected to do the work, smile, and be gracious. And the turnover is so bad I cannot even keep track of my coworkers. I honestly hate this place but I need the job.

Pros

patients are great

Cons

poor management, toxic workplace, no communication, bad pay, no job stability, high turnover
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Not worth it

Look for other options. The patients are great but the work you do won’t be recognized and the pay is terrible. Medical assistants work closely with patients but are treated in an unfair manner. They are often looked down on. It’s near impossible to get a day off or even a lunch break at some of the busy clinics. The turnover rate is high. The patients really make it worth it but getting overworked and underpaid will eventually not make it worthwhile.
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Very supportive environment

I loved my patients and my coworkers were super nice, always had things running smoothly and effectively. Great job to be at, very understandable when you need to leave early or if u need to miss a day.
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Unwilling to make or help someone be better, would rather fire

Will fore you after a few weeks if you aren't perfect, you don't need get paid for enough for busy things get and HIPAA compliance is non existent yet it falls on a new person. Horrible combination of communication and lack of respect for each staff member. The upside and idea is all great, the people and company are not.

Cons

Everyone is new, but somehow right
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Overall rating

Based on 34 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Compensation/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture

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