As a front office employee, the hours are nice. I don't have to work weekends and overtime is not expected. The feel in the office is positive and friendly, with the therapists being kind and appreciative of the front office staff. The patients are great to work with, and I never have any issues with being mistreated by them (which says a lot, having worked in customer service for several years). The co-directors at the location I am at are always willing to listen to concerns or ideas, and seem to genuinely care about their staff.
The workload is heavy, yes. But I like to be busy and expect to work when at work, so I don't have a problem with it.
The training has room to improve, as after spending two days at corporate learning the computer system, it is then left up to the staff to train you - while they get all their normal work done. This opens everyone up to errors, and a lack of consistency in training styles.
Benefits are good! I am very happy with the health benefits and the amount of PTO accrued each pay period. However, using your accrued PTO is very difficult, as the team is small, so one person being out definitely has an impact.
Overall I am happy to go to work every day. It is fair pay for the job I am doing... I walk in AND leave smiling each day. Not a bad deal, if you ask me!
Monthly team potlucks! Good work/life balance