Formativ Health Employee Reviews

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Bad culture with no clear roadmap
Senior Patient Access Representative (Former Employee) –  Jacksonville, FLNovember 14, 2018
First off, all of the 5 star ratings for this company don't even work IN Formativ Health IN Jacksonville, FL., so they are easily deceived.

In the beginning, they make is seem that they are a big happy family--sure. Management for sure is, but do they care about their employees? I'm afraid not. It's sad. This company has great potential, but the leadership does NOT know what they are doing. Changes are being made AROUND the clock, and they'll back that up during training saying "Changes are being made all the time, you guys..you have to expect it", which is totally understandable, but not to the extent when your employees are suffering.

You are essentially making appointments for the clients they have. Sending messages to doctors. Easy enough. But the metrics they set for the employees are ridiculous. They want the call to be 7 minutes or shorter, but impossible with all the criteria that needs to be filled out and said. Of course they don't know because the leadership that are making up the rules have not taken a call once.

If you're looking for a good culture job, this is not for you. If you're looking for a decent paying job and you don't care with the way you are treated, then go for it.
Pros
Decent pay
Cons
Leadership, Culture
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1.0
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Everything about this company is a lie
Patient Access Associate (Current Employee) –  Jacksonville, FLNovember 12, 2018
From the start they say they are a company that has a family atmosphere, and the only family atmosphere in this company is that almost everyone in upper management is either related by blood, marriage, or childhood friendships. Your schedule can change at the blink of an eye, you could have an 8-4 schedule and get switched to another team and told your new schedule is 10-6 starting the next day, no thought to any outside of work obligations (kids that have to be picked up by 6). They also pay you for lunch, that's just a nice way of saying don't make plans for lunch. You can come in with a lunch time of noon to 1 and by 9am it has changed to 1 to 1:30. So if you have an appointment during lunch and they change it, you either cancel the appointment or take the occurrence.

You are hired to set appointments for patients in doctor's offices primarily in New York. You are told to lie and pretend that you are in the office in NY. When patients call, upset and scared because their blood pressure or diabetes medication renewal wasn't calles in timely or the doctor never returned their call, you have to make up an excuse as to why this is going on. Management never backs you up, unless they are covering their own tail. Systems are constantly not working and promotions and off the phone assignments are given based on favoritism, not merit. Promises are made and when broken the excuse is always that you have to be prepared for change.

People are constantly quiting, some with no job to go to, because that place is so horrible. At a time where we were understaffed and taking on new
  more... practices, a question was asked of the future hiring class we were told was coming, and instead of giving an actual answer, we were given the run around and told there were things we couldn't understand.  less
Pros
Some co workers
Cons
Management, benefits, supervisors, no work/life balance
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2.0
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New company with little structure
Patient Access Representative (Current Employee) –  Jacksonville, FLNovember 4, 2018
Formative is a brand new company to Jacksonville. The management and business structure needs work. Too much work with too few people which causes lots of stress to current employees.
Pros
remote working available, hour lunches, hours of operation
Cons
management, no structure, no tuition reimbursement, benefits are high
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5.0
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Collaborative Supportive Company
Client Success Manager (Current Employee) –  New York, NYOctober 3, 2018
Formativ Health is an awesome place to work!
Executive leadership actually listens to its employees and is quick to remove obstacles hindering success.
The most enjoyable part of the job would be the collaborative efforts between all departments and commitment to serve all customers based on tailored needs.
Pros
excellent work/life balance and benefits
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5.0
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Incredible company despite the "newbie" presence
Medical Data Entry Specialist (Former Employee) –  York, PASeptember 27, 2018
New merger (almost 3 years).
Great progression. Excellent possibilities.
Just a matter of fine tuning at THIS point.
Would rejoin without question.
Thank you
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5.0
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Excellent Company with Great Vision from Leadership
Supervisor, Patient Access Services (Current Employee) –  Jacksonville, FLAugust 19, 2018
Formativ Health has been such a blessing. The leadership really does care about their employees & their well-being. The staff is allowed to give their input, which in turn promotes change in the areas necessary. An absolute wonderful company to work for.
Pros
Family environment, work is simple & easy to learn
Cons
n/a
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Waste of time
Patient Access Representative (Former Employee) –  Jacksonville, FLAugust 2, 2018
Fake Love Company. Upper management discards employees like used toiletries, supervisors are not professional. Their favorite line is "We're a start up company".. to cover up the bs.
Pros
Benefits
Cons
Poor Management, Lack of Transparency
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3.0
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Start Up
Patient Access Services Representative (Current Employee) –  Jacksonville, FLJuly 26, 2018
Great for those entering into the medical field or have a knack for customer care. Beware the lure of aimless office chatter and steer clear of negativity and you'll be golden
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Lousy place to work dont walk run
Senior Patient Account Representative (Former Employee) –  Jacksonville, FLJuly 25, 2018
Their is a lot of favoritism played here. The Supervisor of the ortho team plays favorites and lets folks get away with be complacent. There are so many reasons that I cant say on here not to work. They say its awesome but its not. There are clicks based on several attributes.
Pros
None
Cons
Micromanagement, back stabbing
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2.0
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challenging to work from home
Billing Specialist (Former Employee) –  Las Vegas, NVJuly 16, 2018
The company was unorganized once it changed the format of how the work was divided among departments. It became challenging to work from home. Did not feel part of a team. Too many chiefs.
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2.0
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Micromanaging
Fl.- Patient Access Service Rep (Current Employee) –  Jacksonville, FLJune 21, 2018
There is a lot of micromanaging. Understaffed and over worked. Multiple assignments but not enough pay. Hiring under false pretences. Not much room for growth.
Pros
Great team members n Supervisors
Cons
Horrible Management
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4.0
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Good enviroment place to work. Smart crew.
Medical Billing Specialist (Current Employee) –  Dedham, MAMay 15, 2018
Learned a lot in that place. Grew as a professional.
Excellent management...very knowledge managers and staff. The fact that we usually work from home and now we can't kind made the staff a little stress out.
Pros
Flexible hours
Cons
Not working from home option anymore.
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5.0
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Awesome Family
Patient Access Services Representative (Current Employee) –  Jacksonville, FLMay 1, 2018
I am very excited about all of the opportunities this company has to offer. I feel like I am with family each day of work. I have had alot of previous experience in this field and this company by far has exceeded my expectations. The service I provided to patients and my peers really brings joy to my heart on a daily basis. I don't ever plan on leaving my family.
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2.0
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Poor Organization, Not Employee Friendly at promotion
Patient Access Representative (Former Employee) –  Jacksonville, FLMay 1, 2018
Terminated at time I was to be promoted! No recognition for year of service with company. Great company. Poor organization. Hiring too soon for positions. Here from New York, now in the second year. I was there from the start. Again, no recognition for service.
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3.0
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High volume and fast paced
Manager, Data Entry and Coding (Former Employee) –  Phoenix, AZApril 23, 2018
High expectations of staff which is good for the staff and clients. Very high volume of work and fast paced. Multiple billing systems to learn which is very challenging.
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New management ruining company
Manager (Current Employee) –  OhioApril 22, 2018
Company was sold in 2016 and has gone downhill ever since. Too many executives and not enough support staff. They outsource everything to India. New management is horrible. They got rid of their best people.
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4.0
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it was ok try it for yourself
Patient Access Representative (Former Employee) –  Jacksonville, FLApril 2, 2018
i do not wish to speak on this compnay
you sit at a desk and schedule appointments
the appointments have to be scheduled correctly it was ok to me
Pros
good supervisor
Cons
bad managemnt
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4.0
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Formativ Health
Patient Access Representative (Current Employee) –  Jacksonville, FLMarch 1, 2018
Constant changes, managements lack of knowledge, instability, unsteady work flow. Formativ is a newer company and still in it's initial growing stage.
Pros
Pay rate, work hours
Cons
Instability, technical issues, constant changes, heath insurance
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5.0
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Fast paced rapidly growing company
Leadership Team Member (Current Employee) –  Jacksonville, FLDecember 12, 2017
Formativ has excellent leadership, a professional environment and lots of opportunities if you are professional, team player with a desire to work hard and help patients and care givers.
Pros
Paid lunch hour. Opportunity for growth
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2.0
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Deceptive, cold hearted snakes
Patient Care Assistant (Former Employee) –  Jacksonville, FLNovember 21, 2017
Nice building, great co-workers, deceptive company (management, supervisors), great start off pay. Nasty, hateful New York patients and employees at the doctor office. Horrible way they treat employees! !
Pros
Great food for occasions, great paid time off!
Cons
Nasty, hateful New York management, patients!!
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Overall rating

3.1
Based on 26 reviews
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3.2Work/Life Balance
2.9Compensation/Benefits
2.6Job Security/Advancement
2.7Management
2.7Culture