Float Teller (Current Employee) - Radcliff, KY - October 4, 2019
Fort knox federal credit union is a great place to work. Everyone is very welcoming and will help in away way they can. There is so much room for growth within the company and everyone wants you to succeed. I have made many great connections and value the great experiences I have had here.
Customer Service Representative (Former Employee) - Fort Knox, KY - August 24, 2019
Management has poor communication skills. I applied for a part time position they had available. Went to the interview and was told I would work 20 hours a week but once hired, I worked 40 hours and was fired once I asked if I could actually work the part time hours that I was hired for. Would not recommend this job. Would rather work fast food than this place.
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Member Resource Specialist (Former Employee) - Fort Knox, KY - August 6, 2018
Not a place to stay and grow within. Go there get experience and use that to go to another company. wages are not competitive. Management does not care about employees and entire company is clicky must be a part f a click to really get anywhere.
Teller (Current Employee) - Fort Knox, KY - July 17, 2018
A typical teller day depends on which branch you work at. Some branches are much busier than others. And at the busy branches there is a lot of pressure to cross-sell and reach your incentive goals. Most of the managers do try to make it fun and add extra incentives besides money for those who get referrals in.
You will learn a lot even at just an entry-level teller position! They train you in everything from banking security procedures to cash balancing to dealing with members. They also encourage cross-training with other positions, like Member Service Reps, so you can add new ways to help members and see where you'd like to grow in the company.
However, sometimes it is hard to get noticed and move up. Most promotions are decided based on how well you cross-sell and a bit of how popular you are. A person at a small branch is more likely to be promoted over a person at a big branch because the percentage of cross-sells are skewed by branch. Someone at a small branch may yield a higher percentage of successful sales over someone at a bigger branch who actually sees more members. And employees in the new branches have an advantage of an unsaturated market. Conversely, the employees at the branches where different back-office departments are also have an advantage based on getting to know more employees.
Workplace culture depends on which branch and your manager. Some branches are more relaxed and others more strict. Most environments are fairly relaxed and everyone is really friendly and approachable. I've not had a bad experience with a fellow coworker!
The hardest - more...
Great benefits package, lots of different environments to work in, and they are willing to train those with no experience
Collector (Former Employee) - Fort Knox, KY 40121 - July 3, 2018
Management will not step up to the plate to assist employees with issues caused by other departments or other workers. HR is awful and sloppy when handling serious work related claims that could result in the Credit Union being sued
Teller (Current Employee) - Valley Station, KY - September 27, 2017
Fort Knox Credit Union was a great place to work as a teller because you can learn a lot about finance and lending. The environment was relaxing, but at times it was stressful because of the traffic of people as well as complicated tasks to deal with. All in all, it's a great place to work and the people there are always willing to help.
Benefits, manager willing to work with your schedule
Assistant Branch Manager (Current Employee) - Elizabethtown, KY - September 25, 2017
Never get stagnate, keeping moving up and focus on your career goals. Great benefits and there are constantly full time positions available. The defined benefits package is hard to beat. I would not be as well rounded of a professional if it were not for this company. You will be a wearer of many hats so being able to multitask is a must. Overall great company and provides many opportunities. One of the strongest credit unions in the nation so job security is a plus.
Floating Teller (Former Employee) - Hardin County, KY - December 18, 2016
I was a floating teller who traveled distances as far as Danville, KY. Traveling allowed me to gain more experience with different products. I got to meet many employees which included fourteen branches. I learned how to dispute members issues professionally and well mannered. Giving members the information they require to solve disputes would be the best part of the job. A satisfied member. The hardest part of the job is traveling, because I traveled so often it was hard to gain the one on one experience with members individually.
Teller (Former Employee) - Elizabethtown, KY - June 20, 2013
I loved this job and was so disappointed when my family relocated. It was steady work with cheerful co-workers. I enjoyed going to work, learning new things, meeting new people and the challenges that we were given by management to meet the needs of our customers on a daily basis.
Creating a rapport with the customers we saw on a regular basis.
Not always able to fully meet the customers needs, no matter how much I wanted to.