Typical day at work answer phones assist customers with there Roadside Assistance, Get help to them quickly and listen to there needs. I learned a lot about cars Front wheel drive , Rear wheel drive , All wheel drive ,4 wheel drive, Once you know you also know what type of Tow Truck to send out for the service. Also price factors depending on the breakdown of the vehicle We also service
Canada and Australia customers the value of the dollar in different countries.
Our office was about 25 employees we all worked well together and helped each other . The atmosphere was Great.
The most stressful part of the Job was the customers upset and yelling on the phone due to language barrier a lot of the accounts were back in the South.
Most rewarding was when the Customer's Thanked you for the Service they received.