Systematic Failures Are Your Failures; You're Responsible for t
Server (Current Employee) – El Segundo, CA – February 13, 2018
If you enjoy wearing a target on your back; enjoy! No matter how much you're willing to do, something tends to go wrong (typically something as systematic as limited stock, kitchen errors, being sat sporadically, etc.) and you ought to expect that at North Italia you will be held accountable as a scapegoat. In recent months, many loyal and determined servers have been fired as a resolution to guest complaints that typically have little to nothing to do with service, but hey corporate sees that management has addressed the issue.
This has caused restaurant culture to freefall into a rotten state. Expect to work off the clock for additional sidework that you'be completed up to demand throughout your whole shift, and expect this to be communicated aggressively and incoherently.
Unfortunately, the team is your fellow servers; once you make a humane error or face something you couldn't do anything about, expect a write-up and management to turn heel.