Most enjoyable working with people, both team & guests. Great (& fun) training available from online, role playing, & workbooks. Visual Inspire guides from home office are well directed and rewarding to complete, very satisfying, but minimal hours given to complete during non-open hours.
Hardest part/least enjoyable are the quantity of hours worked. No work/life balance for non-exempt managers.
Pay scale for associates is lowest among all the stores at most malls. Takes an excessive ammount of time networking & recruiting, but great teams can be built. Most associates (stylists) and key holders (sales leads) are students, so heavy turnover when new semester begins. Payroll hours allowed each week very minimal. Company cut minimum shift hours down from 3 to 2. Associates often frustrated with 1 shift a week. The training workbooks are over the top being 65-85 pages, and due to the turnover are rarely completed.
Very scripted customer service platform, highly criticized if any team members stray from script.