Franklin county child support enforcement agency Employee Reviews

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3.0
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No advancement
Ohio (Current Employee) –  Columbus, OHAugust 24, 2018
You don't get the opportunity to advance and do better in your career. Even after multiple attempt to do better and bring new ideas it's always based on seniority which is not fair when you compare a 25 year old to a 50 year old.
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5.0
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Great Training
Support Officer (Former Employee) –  Columbus, OHApril 21, 2017
CSEA requires all new employees to have 6 weeks classroom training which is very beneficial to the learning process. After training employees much take a test and pass before being able to perform actual duties as Support officer
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5.0
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Paralegal Supervisor/Office Manager
Paralegal Supervisor/Office Manager (Current Employee) –  Columbus, OHNovember 19, 2015
Supervisor 7 paralegals in the litigation department. Trouble shooter for our Microsoft Access Document Management System.
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3.0
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Customer Service was a plus in Adminstrative Paternity
Litigation Associate (Former Employee) –  Columbus, OHSeptember 1, 2015
Administrative Paternity was great work because you were connecting with the parents on a level of blood testing and scheduling the appointments. Every Tuesday/Wednesdays were mostly setting up paternity cases in the facility. Worked with attorneys on mediation cases, modification case, child support cases on a regularly basis. Management was fair and professional at all times. Greeting and doing reception work was duties that entailed customer service to he community and the judicial system. Co-workers were team players and pitched in when necessary. The hardest part of the job was many, many, many, cases of paternity cases being established with more than one father on the case; this caused drama when ALL of the named fathers in a paternity case ALL came at the same time especially with the children!!!!!The most enjoyable part of this job was seeing the results of a paternity test being established and a child connecting with their parents and being accepted and not judged by the system.
Pros
Lots of overtime
Cons
Telling a parent that he is not the biological father of a child
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5.0
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Public Service Position
Enforcement Support Officer (Former Employee) –  Columbus, OHJanuary 5, 2015
Proficient in analyzing financial and legal documents, Enforce and modify child support obligations. Manage specialized caseloads, including incarcerated obligors and obligors with multiple cases. Interview and correspond with agency clients and other individuals to obtain information necessary for the execution of assigned duties. Prepare accurate findings, notices, and other reports as appropriate. Review and accurately interpret all court orders, administrative orders, pleadings, payment records, case narratives, case files and other documents. Prepare accurate calculations of arrearages due on accounts. Respond to all types of inquiries, both written and verbal, from custodial parents, absent parents, the general public, other child support agencies or entities, and other individuals and organizations
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5.0
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great place to work
Client information specialist (Former Employee) –  Columbus, OHSeptember 11, 2013
I loved this job. The management was great, The supervisor wanted to see you succeed. A typical day at the job consist of incoming calls answering question the clients had about their child support cases, rules and regulations. I learned all aspects of the child care guide lines, rules and regulation, how to read the screen and understand the systems. The co-workers were very helpful in the training process. The hardest part of the job was having to tell the parents the other party is no longer employed. The most enjoyable part of the job was arriving, knowing i would be surrounded by great people doing a great service.
Pros
working at the county
Cons
job ending once i relocated to another state
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Overall rating

4.4
Based on 7 reviews
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Ratings by category

4.6Work/Life Balance
4.4Compensation/Benefits
4.1Job Security/Advancement
4.0Management
4.0Culture

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