Franklin Pest Solutions
3.5 out of 5 stars.
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Franklin Pest Solutions

Franklin Pest Solutions CUSTOMER SERVICE MANAGER Review

Poorly managed branch with an amazing staff

Every morning, I came in to check the messages and e-mails to ensure there were no pest emergencies over the night. Each call would be handled in order and given to the technician designated to that area and completed to the customers satisfaction and billed or collected to a zero balance, by myself, and sometimes a second office member. I learned so much about prevention, and extermination, that I could actually help customers over the phone and walk-in guests with questions and product purchases. The hardest part of the job was the management. I was watching the hard working men being belittled by the micro-manager and chose to move forward. Nobody deserves to be treated badly. I truly enjoyed my job, loved my co-workers, and had to move on. Better pay, better management

Pros

Working with an amazing crew

Cons

Micro-management, no advancement/ little pay raise

Ratings by category

2.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Compensation/Benefits
1.0 out of 5 stars for Job Security/Advancement
1.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Franklin/Rose is a family more than a company. The long history of providing services is unmatched. Building my route was as easy as making friends. The quality of service comes from a highly disciplined teams of professional men and women who care about and take a special pride in their service work. Each team nember is uo to any challenge and by their record of servuces from my experience ith them tells a story of excelkence and commitment

Pros

Discounts on purchases

Cons

Big personalities
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Overall rating

Based on 2 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.0 out of 5 stars for Management
3.5 out of 5 stars for Culture

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