Franklin Pest Solutions
Franklin Pest Solutions CUSTOMER SERVICE MANAGER Review
Poorly managed branch with an amazing staff
CUSTOMER SERVICE MANAGER (Former Employee) - 664 State St, Hammond IN., 46324 - August 10, 2016
Every morning, I came in to check the messages and e-mails to ensure there were no pest emergencies over the night. Each call would be handled in order and given to the technician designated to that area and completed to the customers satisfaction and billed or collected to a zero balance, by myself, and sometimes a second office member. I learned so much about prevention, and extermination, that I could actually help customers over the phone and walk-in guests with questions and product purchases. The hardest part of the job was the management. I was watching the hard working men being belittled by the micro-manager and chose to move forward. Nobody deserves to be treated badly. I truly enjoyed my job, loved my co-workers, and had to move on. Better pay, better management
Pros
Working with an amazing crew
Cons
Micro-management, no advancement/ little pay raise
Ratings by category
2.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Compensation/Benefits
1.0 out of 5 stars for Job Security/Advancement
1.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Nuisance Pest/Wildlife Manager (Former Employee) - Hammond, IN - October 22, 2019
Franklin/Rose is a family more than a company. The long history of providing services is unmatched. Building my route was as easy as making friends. The quality of service comes from a highly disciplined teams of professional men and women who care about and take a special pride in their service work. Each team nember is uo to any challenge and by their record of servuces from my experience ith them tells a story of excelkence and commitment
Pros
Discounts on purchases
Cons
Big personalities
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Ratings by category
3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.0 out of 5 stars for Management
3.5 out of 5 stars for Culture
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