A little too micro-managed
Customer Service (Former Employee) – Rancho Cordova, CA – August 13, 2018
I worked in customer service, answering calls from shareholders and financial advisors. All our calls are recorded, and some are randomly selected for review. The degree to which these calls were assessed with a fine-toothed comb was incredibly aggravating, and the cause of much disciplinary action; for example, the difference between saying that a specific fund was "heavily invested in the healthcare industry" vs "has heavy exposure to the healthcare industry." I found myself feeling stifled and suffocated, and unable to move to another department, despite 2 years of trying.