Frontier Communications Employee Reviews

3.4
Overall rating
Based on 1,319 reviews
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Found 1,316 reviews matching the search See all 1,319 reviews
5.0
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n/a
Workforce Resource Management Analyst (Former Employee) –  Allen, TXJuly 18, 2018
Good experience, learned alot and met alot of great people. The skillset I have now was initiated at Frontier that will go with me the rest of my life.
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2.0
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Challenging work place
Sales & Service Supervisor (Former Employee) –  New Haven, CTJuly 17, 2018
Upper management, at times, is out of touch with first line management , employees and customers. Company is under financial stress and systems are inadequate.
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3.0
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Great people to work with. Company heading in wrong direction.
Telecommunications Specialist (Current Employee) –  CTJuly 17, 2018
I love everyone here. My manager is nice and helpful. The company itself seems to be spiralling downward. The pay is great but once you reach top pay, there is no other way to advance career.
Pros
Great people. Good Pay.
Cons
Company has limited resources to complete work. Future outlook is unknown.
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3.0
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Most enjoyable part of my day is helping customers.
Sr. Financial Analyst (Current Employee) –  Myrtle Beach, SCJuly 17, 2018
The company requires strong leadership with focus on customers. They need to get back to the basic and understand what the customers needs and wants are and satisfy their requirements.
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4.0
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Internal Culture Shift
Specialist Call Center Operations (Former Employee) –  Everett, WAJuly 16, 2018
Typically for salaried employees you are working in the office for your normal hours, then remotely from home on call as needed or afterhours as required by business needs. Sometimes difficult to find work/life balance. Generous PTO policy. Culture shifted over the last three or so years causing many departments to have a negative shift in morale overall. Hopefully culture overall improves as it was once a fantastic atmosphere where you would consider your peers like family.
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1.0
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Stressful with lack of transparency
Customer Service Agent (Former Employee) –  Provo, UTJuly 16, 2018
Client asked us to improve customer service, than found we spend too much time with customers, and put policies in place that prevented good customer service, which created a lot of unhappy customers. We were penalized if customers were not please with their customer service experience.
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1.0
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No bonus and no work life balance
Senior Financial Analyst (Former Employee) –  Norwalk, CTJuly 15, 2018
The company is implementing “projects” for “cost cutting” aka firing employees. they elimated the bonuses, they work you to the bone (no work life balance). management acts like nothing is wrong or has changed.. they should be worshiping the people that stay.. oh and they pay way below market value
Pros
None
Cons
no bonus plus poor pay
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2.0
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a shell of the company it once was
Manager (Former Employee) –  Pacific NWJuly 13, 2018
Frontier is a non player in the market. The company has disintegrated over the last 3 years. It was a great place to work for the first year in the market and spiraled after that. Senior leadership is out of touch, implementing programs and policies which just don't make any difference. It's too bad, it could have been a real force. The company's former CEO was a disaster, shooting from the hip and management followed like sheep. No dissension when they knew a program was going to fail and admitting that to their reports. Bullying and harassing culture. No winning....run away.
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1.0
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Verizon waa a great place to work..
Tier 1 Technical Support (Former Employee) –  Ashburn, VAJuly 13, 2018
Working with Verizon and in teams based on technology; made coming to work enjoyable .Since frontier was basic new company; that made for a confusion.
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2.0
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Was a good place to work until
customer service (Former Employee) –  Fort WaybeJuly 11, 2018
good benefits work life is stressful and chaotic management is unorganized, management is always in meetings and not on the floor management is bias and pick and choose who to pick with very stressful work environment x
Pros
spiff, commission
Cons
attendance policies, and commission plans
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4.0
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Great place to work if you have an entreuprenurial spirit and can adjust to a hectic pace while being finacially rewarded
National Director of Marketing (Current Employee) –  Terre Haute, INJuly 11, 2018
I have thrived in this environment of controlled chaos. The financial rewards have been significant as well as the opportunity to work in various channels of the industry.
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5.0
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Excellent company to work for
Registration Clerk (Former Employee) –  New Haven, CTJuly 10, 2018
This company is very fair to their employees. The benefits are outstanding. The hours are flexible and the pay and commission is good. Management where very fair.
Pros
free charter transportation
Cons
short breaks
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3.0
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Disatisfied
Marketing Engagement Manager (Current Employee) –  Tampa, FLJuly 10, 2018
This job never shuts down. you are constantly tied to your phone and laptop and no day off is a true day off. The management is wonderful but mostly they are glorified information forwarders than actually being a mentor. They barely know the job.
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4.0
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na
Sales and Service Technician (Current Employee) –  IllinoisJuly 9, 2018
Frontier is a good place to work. Training could be more. Best be able to learn on your own. They will provide the tools needed to do the job. Benefits are good.
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2.0
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OK place to work
Senior Developer Analyst (Former Employee) –  Southfield, MIJuly 7, 2018
Frontier that i worked in was involved in redistributing/rerouting telecommunications along with other operations. Currently they are involved in WiFi and internet which at the time i worked there that was not available
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2.0
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Good starting pay. Poor healthcare choices
Intuit tech support (Former Employee) –  DeLand, FLJuly 3, 2018
They switch you from one Dept to another and don't provide adequate training. Floor support is not the best ,some of the managers wouldn't even give you the time if day.
Pros
Good starting pay
Cons
Healthcare options aren't the best.
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3.0
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Great place to grow and develop
Sales Supervisor/Trainer/Coach (Current Employee) –  Fort Wayne, INJuly 2, 2018
I have been at Frontier for 6 years and in that time I have grown and developed into a strong leader and member of Leadership. I have been mentored and developed by National Directors and Leaders from across the company foot print. For someone starting out in sales or sales management this is a great organization to gain fundamental management and sales skills.
Pros
Salary + Commission/Blue Cross Blue Shield Benefits
Cons
Decreasing Commisions over the last 3 years.
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4.0
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Good place, good people, limited promotion opportunities
Sales and Customer service (Current Employee) –  DeLand, FLJuly 2, 2018
Overall it is a great place to work. If you want to move up be ready to invest several years of your life to make it no further and a team coach or sup.

Honestly the only bad thing about this job is the strict scheduling though there are some options there and the customers. Just like a retail job some customers are great and others are jerks. The difference is that since they are on the phone they are apparently much more comfortable treating you like garbage when they demand free stuff you can't offer.

Half of your commissionable revenue (if you are in a position that qualifies) comes from customer surveys. Even if you are perfect there is still a chance that they will rate you poorly based on how they feel about the company at the time and that hurts your metrics tremendously.

On the upside there is always a target to hit and if you are goal oriented then it is an amazing place to be.
Pros
sales spiffs, bonus events, fun office stuff, and lots of community involvement
Cons
poor floor support, slow to change, set terminable expectations on goals that change constantly
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3.0
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Nice place to make fast money.
Customer Service Representative (Former Employee) –  San Antonio, TXJune 29, 2018
Since I was part of the call center I didn't get the whole experience but I can say that its a good job to make money for an emergency I wasn't aware that it was going to be temporary but I enjoyed my time there.
Cons
No paid lunches, short break and bad management
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4.0
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Hard working, dedicated employees
VP (Former Employee) –  ConnecticutJune 28, 2018
Not the same company it was under previous leadership. Enduring difficult financial times negatively impacting culture and morale. Hope a turnaround can happen, as the front line of the organization has generations of family that worked for the local exchange.
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Diversity score

49out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Frontier Communications.

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