FTD
FTD Employee Reviews
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Nice place to work and on holidays they would give us fresh flowers.
Customer Service Rep/Call Center (Former Employee) – Downers Grove, IL 60515 – January 14, 2019
The nice part of working for FTD was speaking to people all over the world. FTD could be a nice and secure company to work for if hired through the company instead of a Temp agency.
Pros
The management team would have lunch/dinner for the employees
Cons
Not a lot of overtime.
Lost direction
Finance Manager (Former Employee) – Downers Grove, IL – January 30, 2019
Management has no direction. They are concerned about taking care of themselves and bringing on the "Good Old Boys". The good employees leave and the bad employees stay because they have protection by senior management. There always are the same position vacancies.
Pros
location, covered parking garage
Cons
Management, work load, culture
n/a
Customer Service Representative (Former Employee) – San Diego, CA – January 4, 2019
typical work day consisted of entering the facility and locating personal belongings headset/ badge/ ect and answering inbound calls placing orders for customers/ gift giving agent /
customer phone
Customer Representative / Call Center (Former Employee) – Centerbrook, CT – December 26, 2018
Answered and assisted customer with orders with flower orders. Resolved customer and client orders as needed to resolve complaints.
Finding other clients to fill orders for customers order.
Finding other clients to fill orders for customers order.
Complaint line, not a lot of effective CSR work
CSR (Former Employee) – CT – December 26, 2018
A week of training, mostly observing instructor and minimal hands on. Most of us felt poorly prepared to take calls, and we were. They focus on order taking, but most people order online and call only if there's a problem or discounts not given.
Different ways to answer the phone created confusion, both with employees, customers, and florists. If you need a job, go for it,if you're shopping for one go elsewhere. $11.50/hr is cheap.
Different ways to answer the phone created confusion, both with employees, customers, and florists. If you need a job, go for it,if you're shopping for one go elsewhere. $11.50/hr is cheap.
Pros
Mgmt is ok
Cons
The rext
Very insecure, management missions keep changing
Member Service Representative (Current Employee) – Downers Grove, IL – November 30, 2018
goals keep changing; no one seems to give a straight answer; need to be self motivated and train yourself. this job requires you to seek out the answers, they barely train
Pros
great people
Cons
low pay
Support roles here are dead ends. If you want a career go somewhere else.
MTAC Support (Current Employee) – Downers Grove, IL – November 7, 2018
All day i am taking calls to fix the point of sale systems, It has become very stressful due to the fact the tech is ageing and managment refuses to bring any new people.
Pros
Good health insurance, friendly people, Cheap vending machine food, We get the left overs from management when they have a party, Management understands morale is very low and tries to shield us from management
Cons
MTAC is run very badly, it has become burnout environment and sadly many talented people have left, Managers dont get morale up and dont to stand up to the director at mtac, HR is very close knit and recruiters only recruit from the outside., HR makes it mandatory to post only good reviews on glassdorr and linkedin
Call Center was 0ften challenging
CUSTOMER SERVICE REP (Former Employee) – Centerbrook, CT – November 3, 2018
It was difficult as someone who needs frequent restroom visits, and the facilities are super limited. There were some really difficult aspects, such as no paper allowed at your cubicle, and the location of that changed daily. However, in fairness, they are great about suppling coffee and water. Often during the holiday periods there are snacks to share in the breakroom.
They did their best to make dealing with the callers less complicated.
I did like that the time passed very quickly most of the time.
They did their best to make dealing with the callers less complicated.
I did like that the time passed very quickly most of the time.
Pros
free coffee and water
Cons
short breaks and few restrooms.
Great entry level call center job, low pay, lots of OT if wanted.
Technical Support Representative/Trainer (Former Employee) – Centerbrook, CT – October 25, 2018
This job is fine for anyone who understands the call center model. OT is optional, but usually readily available. I personally had issues with my second shift manager who was just a terrible human being and spewed hateful rhetoric for anyone who would listen. Overall, not counting her, not a bad place.
Pros
Lots of free food and parties for holidays
Cons
Pay is minimun wage upon hiring from agencies that usually pay more. Some managers need to go.
Great Seasonal Job
Customer Service Representative (Current Employee) – San Diego, CA – October 22, 2018
Whether you are an experienced call center representative or a newbie, FTD Companies can be the place for you! If you're looking for a short-term seasonal job, look no further. Paid training and support is provided and within a week, you'll be out on the call center floor taking in-bound calls from all over the United States and beyond. Training and on-the-job experience allows you the opportunity to gain valuable experience using a CRM platform, including leading edge Salesforce software. You will represent several lines of products, fielding questions from customers and handling service issues. The center is a 24/7 365 day a year operation and scheduling is flexible with work hours posted weekly. FTD Companies provides a friendly, casual work environment in an attractive and secure business park office space. If you have good communication skills (and want to get even better), are comfortable navigating on a PC, can talk & type at the same time, have attention to detail, and are dedicated to being on-time and reliable, FTD may be the job for you this season.
Pros
Flexible schedule, weekly pay, training, plenty of parking, fast-paced during peak season
Cons
Sitting for long periods of time (breaks do help), repetitious tasks, argumentative customers
Want to know more about FTD?
Ask a questionVery easy & quick to catch on
Representative (Former Employee) – Downers Grove, IL – October 21, 2018
Ftd was a very nice experience they are very professional & want to make sure all of our this customers are satisfied with their orders & maybe even through in a little extra
Pros
Free lunches, raises
Cons
None
Loved it
Online Customer Service Representative (Former Employee) – Downers Grove, IL – August 23, 2018
I enjoyed my time at ftd.com 1 od tge besr jobs ive ever had i will do it again and again i recommend this job to anyone whos looking this was the best job for me and i know it will be you all as well
Pros
Sitting
Cons
Angry customers
Fantastic Work Environment
Floral Sales Supervisor / Lead Designer (Former Employee) – New Windsor, NY – July 26, 2018
Probably the most fulfilling job I've worked throughout my career in management and supervision. Throughout donation arrangements given to Funerals, this company truly gives back in a way that's creative and respectful.
Pros
Breaks as needed, unlimited creativity, amazing co-workers
Cons
Long Hours, unusual on-call hours
Love to work here again
Customer Service Representative (Former Employee) – San Diego, CA – July 24, 2018
My time at FTD was short but it was a great job to have. It was relaxed and easy. They are 24/7 so you could work anytime you wanted to. The pay was ok for an entry level position.
Company going thru changes
Fresh Flower Sales (Former Employee) – Downers Grove, IL – July 19, 2018
New direction company is taking will remove most florist and my opportunity of continued success . Too many hands in the process of shipping product to florist/members causing many delays on perishable product.
Good company to work for
Customer Service Representative (Former Employee) – Centerbrook, CT – July 1, 2018
Good to work for. Management is great. Work is very slow. Flexible shifts. Ability to leave early (without pay) if the day is slow and unproductive. Bathroom break rules are really bad.
Salesman
Customer Service Representative (Former Employee) – Centerbrook, CT – June 29, 2018
If you are looking for customer support then this would not be the job, as it was mainly rating a person's ability to sell merchandise. I am not a sales woman so this was not for me and because I didn't meet the percentage required, I was let go.
Best job ever!
Customer Representative (Former Employee) – Centerbrook, CT – June 20, 2018
I loved to work at FTD. The hours were as flexible as you want them, the people are amazing. We would get free lunches on days that were busy, especially the holiday seasons. The pay was amazing, and everyone was just so friendly.
Pros
Free lunch/dinner during different seasons, good pay, great environment, own cubicle.
Cons
Shortish breaks, some required days.
Seasonal call center rep
Seasonal Customer Service Representative (Former Employee) – Downers Grove, IL – June 14, 2018
- They use you until they are done with you
- There is a lot of favoritism shown
- The company is money hungry
-Management gets to decide if you stay or not
-It doesn"t matter how good you are if management doesn"t want you they will let you go
- Was coached by email
- Got a compliment in a limenated sheet when they let me go through a letter
- While everyone else was interviewed for permanent positions I never had the chance to do so and I had been working there since jan
- They let people go and let other people come in
-As soon as they let a decent amount of people go they hired others, and showed them everything throughout the building
-Rarely do they hire within the company
-Some weeks was set to work 40 hours no benefits
- Weak managers except for one
- All they care about is making money they could careless about their workers
-Got hung up on by managers
- If you needed help you had to go to them
- To remain in a company like this one you have to be willing to not be yourself
- It doesn"t matter if the customers like you its based on how management feels about you
-Corporate people use to walk through and not acknowledge their workers
-Please dont waste your time on a company that is okay with lying to customers so they can make a profit
-So many people has left and not returned because of the favoritism shown
- There is a lot of favoritism shown
- The company is money hungry
-Management gets to decide if you stay or not
-It doesn"t matter how good you are if management doesn"t want you they will let you go
- Was coached by email
- Got a compliment in a limenated sheet when they let me go through a letter
- While everyone else was interviewed for permanent positions I never had the chance to do so and I had been working there since jan
- They let people go and let other people come in
-As soon as they let a decent amount of people go they hired others, and showed them everything throughout the building
-Rarely do they hire within the company
-Some weeks was set to work 40 hours no benefits
- Weak managers except for one
- All they care about is making money they could careless about their workers
-Got hung up on by managers
- If you needed help you had to go to them
- To remain in a company like this one you have to be willing to not be yourself
- It doesn"t matter if the customers like you its based on how management feels about you
-Corporate people use to walk through and not acknowledge their workers
-Please dont waste your time on a company that is okay with lying to customers so they can make a profit
-So many people has left and not returned because of the favoritism shown
Fun Job
Customer Service Representative (Former Employee) – San Diego, CA – May 14, 2018
Call center environment great place to work everybody is very friendly and helpful it's nice to help the customers with placing orders for the flowers that they would like to order.
Pros
Wearing causual clothes