I would recommend giving FULL a try, but it is important to know what you are getting into first, as it is not for everyone.
Starting off, you will act as an answering service for more than 9000 different companies around the world, from doctor’s offices to roof repair, and everything in between. That’s a lot. On average, you will receive 100 or more calls per 8 hour work day.
Some people may be okay with this, but after a week, I learned I am not. Many callers are nice, and will be okay with leaving a message. Many others are not. It is company policy that most of the time, you are not allowed to say you are with the answering service. You are directed to, in essence, lie and act as though you are an employee of the company you are answering for.
This results in the caller expecting you to know details that you have no idea about, and leads to frustration. For 90% of the calls received, you know from the very start that you cannot do anything for the caller, but you are supposed to delay telling them this until you have collected a name and phone number, as well as an email address. You are required to verify all this information, and when you get it wrong (it can be hard to hear sometimes), callers will get frustrated.
Callers will sometimes say that they have called multiple times, and have not heard back. You can’t do anything for them, just take another message, throw them back in the pool, and hope they get taken care of.
This is just not something I’m comfortable doing. Again, some people may have no issues acting as a human answering machine. If nothingmore... I’ve just said made you cringe, apply, as the working from home and self-scheduling is great. There is more I could say, and there are great things about this company (like the coworkers), but I am just mentioning the areas I’m not okay with.less
Alright, so, I was never one to turn down a job with a ton of calls coming through. Sometimes that can make the day go faster. My issue was not being busy, my issue was with the fact that no matter what time of the day you logged in for work it was so busy that you would get calls tripping over themselves as they routed to you.
What does that mean? You would get an incoming call, two seconds later you would get another incoming call, one second after that you would get another. There were so many open scripts that I found it a bit difficult at times to figure out who was on the line and how to answer the phone.
One of my biggest peeves with this position was the lack of being able to answer questions or escalate to someone immediately at the company they were calling if they were repeat callers. What they don’t understand is that the customer will get snippy and nasty with you on the line even though you can’t do anything about their plight. I had someone yell and scream at me for thirty minutes as I tried to calmly explain to them that the company they were trying to reach was closed and while their hours of operation says they should have been open the company had a closed sign. I would post my frustration in chat and only get the “yeah, that can be rough” spiel but nothing as to what I can do to get the lunatic off the line.
My supervisor was amazing. She did all she could to keep me motivated to work but honestly, every time I logged in to work I felt a small piece of me die. The position was just so rigorous. You can select your own hours and I would select amore... shift with 40 hours, fully intending to work the time, but once I got through one or two days I would start swapping off hours because I just couldn’t bring myself to log in. I genuinely hated the position that much.
The reason why I’m not rating this company lower than I have is that I feel that the management and the overall mission statement of the company are true to their word. I didn’t have a bad experience with them. When I was hired they sent a care package with a handwritten welcome note, coffee, hot cocoa and a USB headset to use. That is the most I have ever gotten out of a work from home company and it’s a large reason why I tried to stick with it longer than I wanted to.
Ultimately this company overall is great but I think either they need more agents to take calls or they need to start forming smaller teams and having them field specific client calls. I think they said they had close to 90,000 clients. While that’s good job security it’s still entirely too many calls 24/7. I have spoken with veteran agents and even they refuse to work more than an hour at a time with a break in between shifts because they said it’s too much and they can’t hang. There are a few newer agents who are working multiple hours back to back and I can promise that they will tap out at the worse time, there’s no way you won’t burn out.
If you enjoy getting back to back calls then you’re in luck because when this company says it’s back to back they mean it. If you are like me and you’ve been working in customer service for multiple years and getting a bit overall burned out on the positions this will send you over the top to not want to work there as well as push you to reconsider continuing with customer service altogether.less
Wonderful Company, Compensation is Decent, Team Leads, CoWorkers, Weekly Schedule Select, Minimum 35 Hours A Week, Trade board for extra hours, Trade board to swap hours, Many Chatrooms for Support, Chatrooms for General Conversation
FULL CREATIVE - A great place to work, life work balance and a great philosphy.
CEA - Customer Experience Associate (Current Employee) – Houston, TX – October 14, 2018
At FULL CREATIVE it's about sustainability and the ability to work from anywhere, any place at any time. There are always great opportunities available for anyone who seeks them. The culture there is very positive and encourages learning on a daily basis. They are also a very environmentally conscious company. The headquarters are based in Chennai, India and everyone we work with every day are such wonderful people. I have learned so much working here about working relationships and how important they are. I would recommend anyone who is in the hiring area for FULL CREATIVE to seek employment here.
Work from home, no long commute, no extra money for lunches or a special wardrobe and you pick your own schedule.
10 minute breaks, accruing vacation after one year instead of just getting 2 weeks.
Client Experience Associate (Current Employee) – Work at Home – July 25, 2018
This is wonderful company to work for. I love the schedule flexibility. The support provided from the very beginning is amazing. It can be fast paced some days and some days are pretty slow and steady.
I enjoyed my role with FULL Creative. However, I did fall into a severe depression, with being so isolated and working from home. I also fell very ill before my 1 year mark, and there was nothing to protect me and my role as an employee with the company. I never heard back from my supervisor, or anyone in the company. Just a general email stating that I was no longer employed and i were ineligible for rehire. I boasted this company so much, and how much they cared for their employees. That was true until it wasn't. When I fell ill, I was no longer of any value to them. They made that very clear.
Client Account Manager (Current Employee) – Portland, OR – May 12, 2018
Full is a great company to work for overall. They have a great culture, it is work from home so the work life balance is amazing. The downside, they WAY under pay for the responsibilities of most positions above entry level. However, management is always there to help answer questions. The CEO is friendly and easy to talk to. You can tell she values her employees. They have paid learning time during the day which you can spend improving professional skills or personal.
Client Account Manager (Current Employee) – Work at Home – April 25, 2018
Full Creative is a great company to work for. The pro's out weight the cons: work from home, amazing training, friendly people, paid meet ups yearly, room to grow and move up, ability to use your skills, etc. The only down size is the pay. The pay isn't enough to live off of and support a family.
Assistant Lead (Current Employee) – remote – April 8, 2018
This job is not for everyone, I have read some of the negative reviews and some of the feedback is true: It can be stressful and back-to-back calls. But that is not all the time. The keys to being successful at this job are actually pretty simple: provide great customer service, be open to learning, BE ON TIME or just plain SHOW UP TO WORK.
You do these things and get good QA evaluations, keep up on your personal stats, and show up to work; your ability to be flexible with your schedule has no end. One gets to be autonomous and enjoy the fruits of their labor. It really is a fascinating business model and the company really listens to their employees for continuous employment.
We are an answering service, but are not JUST an answering service. We are the HUMAN connection from our customers to our clients. Our role is to be the welcoming voice that answers and assists the customer with their needs. If it is something that we cannot handle, we deliver a detailed message to the client so that they can further assist the customer.
A person that is not responsible and lacks time management will struggle to be successful in this role. But that person will also struggle in many other jobs as well.
I wish it paid more, but don't we always wish our employers paid us more? I do save money on gas, car maintenance, eating out, and TIME! I can literally go to work in my pajamas or with no pants on if I chose to do so (video calls are only the top half). I don't have to deal with commute times, crazy drivers, or rush hour. If something comes up, it is easy enoughmore... to rearrange my flexible schedule. They offer OT throughout the year and pay holiday pay.
This job has allowed me to be where I need to be for my son and his school activities, take care of my family, and address last minute things that come up . In addition, I completed my BA and continue to pursue additional education while employed here. The policies and guidelines are easy to work with, this job pays more than many jobs in my area and offers way more flexibility than all of them.
The culture is team oriented. We all stay connected and everyone is accessible up to the CEO. Most everyone is super friendly and helpful. They encourage learning and will pay all employees to learn while on the job!
The company offers health insurance and 401K. I don't use either as my husband has health insurance through his work, and the 401K is not worth it to me at this job. I took a significant paycut from my previous career to work from home to be with my , and I used to deposit the amount I bring home in one paycheck. But this is not a negative, the fact that they offer it at all is amazing in itself for the type of work that it is.
Don't knock it til you try it, but this is not for the irresponsible, the unmotivated, or the crabby. Bring a smile, open mind, and willingness to grow and you can certainly find happiness here.less
remote work, full time, work in pajamas, autonomous environment, great training, great culture
CEA (Former Employee) – Orlando, FL – March 21, 2018
Good job to have if you need to have a flexible schedule. Good support from management. I don't like having to pretend not to be from an answering service when that is exactly what it is, most people get annoyed when they realize you are just that and feel you have wasted their time when if you had said answering service in the beginning they would have decided whether they wanted to leave a message or not at the start of the conversation.
Flexibility, support, friendly atmosphere
Low pay, back to back calls, you have to lie about who you are
This job has the flexibility of self scheduling. But if you do not meet your stats and the minimum requirements you get stuck with what is left to choose from the shifts. The job is easy but pretty much all the clients callers have an attitude and never want to leave a message. I love the culture and the company just not the job taking calls over 9000 companies is ridiculous.
Love the culture, self scheduling
Difficult callers, stressful, calls one right after another one.
Working from home, no commute, and self scheduling are among the pitched bonuses of the job. But, this will only work in your favor if you have NO other obligations, activities, or engagements: college, traveling, and or any other activity that hinders you from being readily available and in front of a computer on the days you are able to select your schedule. This is not something you are made aware of during the interview process.
There are designated times and days that you are able to select "your ideal work schedule", and if you are not available during those times be prepared to literally scavenge for hours. As a full-time employee you are required to work 32 hours per week. But, if you do not access the scheduling right away you WILL NOT be able to select your ideal shift to meet these hours and you WILL have to settle for whatever hours are left.
My time as a Full Customer Experience Associate...
Customer Experience Associate (Former Employee) – Boise, ID – February 22, 2018
Full is a great place to work; from the people to the actual work. If you do not like being recorded during work, this is not the place for you. If you do not like racing people to get the best hours, this is not the place for you. If you are easy going and like people, this is definitely where you should be. I loved my team and meeting up once a month to do something fun with the people near me. You speak to so many people during your shift that the time just flies by. I loved my time there and would probably go back if I didn't need a higher paying job.
Leads and Mentors listen to you and understand because they do the same thing you do and more.
Being rated on the calls is a set back sometimes. It brings you down, but when you know what you need to work on it can also be a pro.
client Experience associate. (Former Employee) – Twin Falls, ID – February 13, 2018
The job and training for it was enjoyable. They have so many tools to make your day nice and pleasant. The management was nothing but supportive and the workplace culture was phenomenal. They send you a wonderful welcome box of thoughtful gifts. They encourage fellow employees to give each other kudos if a client says something good about them. They then send you kudos gifts in the mail.You are working from home and setting your own hours but you are never alone. Help and support is there at all times. They have you take walks while you have meetings with your supervisor for a change of scenery and better mental health. I cannot say enough good things about them.I had to quit due to a personal issue and I got nothing but support. as soon as I can I will be applying and working for them again.