I worked for nine months as a Tech Support Specialist, answering phone calls and emails. Tech support for machines that are not in front of you is a challenge by it's very nature, and no matter how much training you have eventually you have to jump in. I faced many challenges in troubleshooting machines and we usually fixed problems as quickly as we could. There was good communication between departments and I never felt like I was going to get fired on any given day. I read negative reviews that referred to that sort of thing before I started there and I didn't see any of that at all: if you do your job and apply yourself you'll be fine It was a comfortable place to work and other departments especially assembly and repair were vital when investigating how the machines work and what might be wrong. Dealing with customers who want their machine fixed immediately was a bit stressful, but if you address their concerns and get parts sent out they become a lot more reasonable. The laser cutters and software are well designed but they aren't bulletproof, but I don't think any product is. They may cost more but the software is far superior to the Chinese stuff and the machines themselves are much better designs. One hour off for lunch was nice. I'd recommend working there. I never felt rushed when helping someone, unlike other tech support jobs I've had. Overall it was a good experience and I was thankful for the opportunity to work there.
1 hour lunch, walks in Sunset Park
Pay is a bit below average for tech support but insurance is MUCH cheaper than what I had personally