If a job title has been changed several times or the post has been advertised for more than two months, STAY AWAY. Any future job offers that I’ve had offered, since leaving, have been selected with caution.
I went to Fulton Bank with a year of experience working in a banking call center environment. In the interview, I was told that it was a sales position. My main responsibilities would be to handle loan processing, deposits,and selling products for the bank. I was led to believe that I was working with a team and any help I needed, I would be able to go to my manager and get the info I needed to do my job.
In reality is this department is responsible for any grunt work other departments DONT want to do. Managers were very minipilative, often giving us wrong info or sabotaging work, just to write up a person. The amount of work was never ending, especially on the loan applications.
I learned a lot about myself, including organization skills, managing stress levels and balancing work/life. I would suggest to give more responsibility to the branches, customer service and the research department. And the bank has 200 branches, not 12. Update some of the procedures to reflect your size.