Commission structure should be introduced. You have all the traffic necessary to make big wins, but have no real motivation for you employees to push sales other than the circle of life.
And we are not talking huge commission percentages, but if a sales associate can potentially get 5% - 10% of the total sales that they make, you’ll have everyone on staff far more inclined to push the sale and attach more units per transaction.
Give them a small enough piece of the pie so they can eat too and watch your business thrive as you now have motivated drive.
No more clerking at the counter
I would stop *all* of the non-consensual employee pushing of warranties, memberships, and pre-orders... The customers know what they came in for, and it's NOT tacked-on charges... If they want it, they'll let YOU know. I would also stop all of the senseless firing over not making your "quota" or "percentages." These people make minimum wage and you're forcing them into car salesman tactics... and all I have to that is: REALLY?!
Stay out of people's personal business what goes on at someones house has nothing to do with gamestop
There isn't anything i would change about this place, it is perfect in every way and is keeping itself afloat in the retail business.
Answered - Guest Advisor (Current Employee) - Henderson, KY
I wouldn't make my employees push power up rewards cards and warranties on games and consoles. It makes us seem like the bad guy trying to tack on more charges. I feel as if the customer actually wanted those items then they would ask for them.
Answered - Game Adviser (Former Employee) - Taylor, MI
I would change how we communicate with customers wether it be in stores or through our confusing surveys.
Answered - Assistant Store Manager (Current Employee) - New Jersey
Train the employees
Answered - Senior Game Advisor/Key Holder (Former Employee) - Scottsdale, AZ
Pay my people more money.
Answered - Sales Associate (Former Employee) - Honolulu, HI
There are a lot of things that need to be done higher up in management; above the workplace I was working for. The managers themselves, mine included, put in an insane amount of work and dedication and I feel as though they go unrecognized and their efforts are hardly accounted or compensated for.
If I was in charge of the franchise I would certainly treat my store managers better with higher pay rates and recognition. I would also change many policies especially relating to game trade ins and warranties, as I believe these two things are the most frustrating for customers being as expensive as they are.
Answered - Retail Service Merchandiser Part Time (Former Employee) - Burlington, WA
Run the company more like a retail outlet rather then a specialty pawn shop. try to not rip off kids. stop trying to sell a bad magazine as a company product. no subscriptions.
Answered - Retail Sales Associate (Former Employee) - Hutchinson, KS