Software Engineer II (Current Employee) – Olathe, KS – November 26, 2018
Garmin gets good reviews as far as a company to work for, and it is good. I just hoped for a better workplace culture. There isn't much team unity, comradery, loyalty, or social aspect. Basically, everyone is there just to punch a time clock. At least in my department, documentation, and sometimes design, is nonexistent, which leads to massive amounts of wasted time. If people aren't forced to do something, they won't. The culture is "push hard and get it done", which ultimately leads to having to redo things and than there is no clear design or documentation for the next guy. The amount of wasted time due to disorganization is amazing.
Company benefits, work/life balance.
Disorganized and lacks a culture where people care to improve the situation.
Distribution (Current Employee) – Olathe, KS – November 6, 2018
Garmin distribution is a decent starter job or someone looking to add a few years before retirement but if your looking for advancement a degree is all that will ensure your chances. There is discrimination there however depending on how you look or dress depends on if the management takes a liking to you instead of basing it off of your work ethic. I’ve witnessed a lot of good people not get selected for advancements due to the management selecting less qualified canidates due to personal preferences .
I was there for four years -- Before they had layoffs due to cut in staff -- as they no-longer needed as many staff members re software advancements
Office Assistant (logistics) (Former Employee) – Newport, OR – November 5, 2018
I was there for four years -- Before they had layoffs due to cut in staff -- as they no-longer-needed as many staff members due to software advancement. I loved working there and with my team --- worked my tail off - and hardly ever took any sick time, etc. - Would have been nice to have been offered an alternate choice for my loyalty and hard work.
Product Support Specialist II (Former Employee) – Olathe, KS – October 25, 2018
I recommend this job to those that are starting out in their career (from call center positions to engineers). I would also recommend to continue to look for better positions within/ and outside once you feel you may be burned out. I have been here 7 years, and have worked in 3 departments. Pay is mediocre although health benefits are amazing. A typical day is from start to finish on the phones. You have 2-15 minute breaks that you are required to stay within. The Attendance Program is super easy and resets every quarter. Do not get on their eye site, and never cross a manager. They will quickly remove you from their company. Over my 7 years at the OCC, I have seen numerous key star employees be let go and banned after years of excellent service, and for the most unbelievable shocking reasons. A few examples: social media postings, new management not taking to someone, notifying upper management of any dissatisfaction, and whatever you do, do not feel comfortable to take advantage of their federal program allowing medical leave. You will be scrutinized, even so. Be smart where you apply. Great company overall, better management is highly desired. You want to feel a manager cares about your overall success and builds you within. You are on your own, so attend training/educational classes and prove your worth to other positions. If you know someone who works here, you have a better chance of getting hired. I heard a reply after 2 months of my initial application. I followed up calls, and once I heard from them, it was time for the U/A and I started training the 3rd day.
Benefits, Culture, Training
Management, Changing their Culture, No worthwhile raises
Garmin has products that basically sell themselves, but you are able to build relationships with customers. The biggest problem is that the promotions that are from within are bringing in associates from different areas of the company rather than filling jobs from the experienced, existing teams. This is due to perceived pressure for diversity from upper management.
User Experience Designer (Former Employee) – Olathe, KS – October 6, 2018
Garmin was a great place to work. Company culture and work/life balance were good at least in my position. They're a community minded organization and provide opportunities to serve the community. I'd recommend it prospective employees.
Benefits are industry-leading
Not much chace for lateral movement within the company, in my experience.
Product Support Specialist (Former Employee) – Olathe, KS – October 2, 2018
Very relaxed work experience at Garmin for the call center positions. Ordinarily, call centers are very stressful experiences and there is a very high turnover rate. That is not the case at Garmin. You feel like you are a valuable part of the team from the get-go. Dress code is very casual which is great. Pay for a summer product support specialist was $13.50 per hour.
Customer Care (Former Employee) – Olathe, KS – September 13, 2018
Garmin is a good company to work for, but very hard to advance because of limited positions available. Raises are very little and not guaranteed. A lot of good old boys giving benefits to friends instead of qualified employees.
Garmin it just like an office we clean computers desk a lot of etc
Janitorial Worker (Former Employee) – Salem, OR – August 9, 2018
This jobs are awesome I really like it we clock in work at the same time until first brake it take 15 minutes and w clean the whole building just second floor and w do as fast as w can make it up to our time but like as we did clean the room dest computers dust anything vacuum the floor wipe the table off with dowel w also have a card with anything on for cleaning stuff we also mopped the floor we do a lot of this in Garmin
Floater (Former Employee) – Olathe, KS – August 6, 2018
Garmin is the cutting edge of GPS and learning the technology that went into them was really neat. This company has a cafeteria and a gym for the employees to use. The fast pace and team work makes for the work day to seem short! Garmin is very big on team leading skills and building safe and practical skills. everyone is treated very fair and it is a causal dress code for everyone including the CEO.
Company that respects employees based on skill and performance
Software Support Specialist (Former Employee) – Salem, OR – July 31, 2018
Garmin advances specialists based on yearly job performance reviews and conducts in-house interviews to fill promotional positions. Raise are also based on performance which naturally encourages employees who like their jobs to continue learning and increasing performance and those that do not perform well or do not like what they are doing at Garmin will quit of their own volition without encouragement from management.
Garmin cares about their employees. The benefits and compensation packages are nice. There are a lot of extra curricular activities they encourage you to participate in. They also provide plenty of training opportunities for personal and career advancement.
Coming in to work your greeted by the co-workers leaving the first shift (since I worked 2nd shift). The communication between shifts was good letting each other know the goods and bads that have or will spill over to the next shift so there were never any really big unexpected surprises.
Cartographic Technician 1 (Former Employee) – Yarmouth, ME – April 28, 2018
Co-workers are nice, people are generally pleasant but like most office atmospheres there is drama under the surface. Currently transitioning into a much younger and more vigorous workforce. Should be a dynamic opportunity in the future.
Overall good company, poor management decisions kill culture
Product Support Supervisor (Former Employee) – Olathe, KS – April 13, 2018
When I began at Garmin, things were very relaxed and everyone was there for each other and the customer. The benefits were amazing, pay was fair, and co workers were fun.
Then I moved into a supervisory role and that started out great as well. Slowly however, it became apparent that the management team was completely disengaged with what was happening out on the production floor and became very heavy handed in how they wanted things done. At first, metrics were used as coaching tools. Then the metrics became the entire job and the front line associates felt like they were being micro managed. This led to a mass exodus of quality employees to other jobs in the company or leaving all together. The managers pointed the finger at the supervisors. This eventually led to a complete shake up in the management team, new director, new managers (demotion of previous director and manager) and things seemed to be heading in a positive direction.
Unfortunately the current director has a very vague idea of what support should be (as he has NO experience running a customer service organization) and has gone to the opposite extreme. No metrics, supervisors are just supposed to "know" who is doing well by the management standards that change seemingly daily. That also assumes that the manager communicates the change in goals, which in my case rarely happened. My peer and I would find out about changes from others in similar roles and when our manager was asked, he'd respond with "oh yeah, I was supposed to tell you guys that".
My manager, like the new director, had zeromore... experience in dealing with customer service because he is an engineer. And his idea of collaboration and team work hinge on the notion that you do what he says when he says it (right or wrong). If you try to raise valid concerns or point out the flaws of his proposals, you were labeled as a dark cloud and a "problem". While that is bad enough, my manager does not address things he feels are an issue immediately, but practices what I like to call "ambush management" and lump 6 months of perceived slights into one giant sucker punch when it does get addressed.
As a result of the lack of direction, my segment is again seeing high turnover as people are looking to get out. There is a career path matrix that requires associates to meet certain criteria AND be in their current role for 2 years minimum. This leads to no true dynamic growth opportunities for new or old associates as they literally are stuck in their current roles until the mandatory time is up or they move on. Great performance means nothing without the time.
It is truly sad that support is being ruined by the current leadership. I'm sad to see my team go and miss out on the benefits, but I am not going to miss the stress of trying to read the management teams mind through their closed office door.
If you are considering a role in product support, be it associate or supervision, be wary. I truly hope at some point they figure it out, but right now it's a rudderless ship with no true direction and a dead end for most.less
Disengaged management, No true advancement opportunities