MSP station has improved over the last year but still disorganized. High employee turnover rate has slowed but long-term employees don't see raises to match industry norms or much opportunity for advancement.
If you are a hard worker and care about what you do, DO NOT COME HERE! They promote and give higher salaries to the people that barely do any work or risk the lives of the passengers. They do not care about the workers. If you work hard, they WILL screw you over. They have favorites and those favorites can do no wrong. You will regret coming here if you do.
Supervisor (Former Employee) – Columbus, OH – October 18, 2018
the management was lack off. they always shorted staff and you have put 200% to work but you will not get credit if you work overtime you need get approval before or you will work for those hour free....don’t apply you will thanks me later
no flight benefits
hours will cut because they will not get there bonus by ens of year
Ramp Agent (Former Employee) – Riverside, CA – October 11, 2018
Great company to work for, even though it was seasonal. Having so much experience in ground operations, was able to help out with training and over seeing new hires, and help training them. Also was able to do all tasks that were required in ground operations.
Management here is unfair and favors their favorites. Team leads are also biased and unwilling to train the new guys. You have no opinion here when your first starting out. Don’t apply. You’ll thank me later.
Some down time
Everything ( Mgmt., co-workers, schedule). The list goes on and on.
at times a hostile work environment; current management in complete disarray, running around with heads chopped off; contract with Delta, station manager goes overboard and hot-headed at times. Avoid GAT; goto Swissport or Worldwide.
Disrespectful management, lost at times, hostile work environment
Ramp Agent (Current Employee) – Hapeville, GA – July 25, 2018
Its a great place to work as you learn a lot and you get to interact with the public and have the opportunity to travel. You load and unload planes, you walk planes in and out, you work in all kinds of weather - rain, sleet, snow, hail cold and heat. You have to dress for the unknown and have back up clothes. Management has your back and is at times on the ramp with you learning and seeing how to make the job better for you. The hardest part of the job is loading and unloading bags and working planes back to back with no break at times. Best part of the job is being able to travel. Meeting the passengers is a plus as well seeing where they are going and learning about the place in case you want to go in the future.
Lead (Former Employee) – Panama City, FL – July 10, 2018
While flight schedules will change, changing someone's schedule and not notifying them is unacceptable. People bid for the schedule they can work. Safety is neglected here, their payroll is a nightmare. I am still waiting for pay that was due to me a month ago. They tell you the job is one thing but then stack on more duties when you get hired (duties they told us were not ours to do). Extremely poor management that is willing to use it's staff as a scapegoat.
Ramp Supervisor (Former Employee) – Syracuse, NY – June 12, 2018
My last statement was more for GAT the Hancock airport my apology but they let who they are partnering with dictate a lot about what goes on. People don't protect their workers from those out to get others
Ramp Agent (Former Employee) – Savannah, GA – May 26, 2018
Always make sure your work ramp is clean & free of foreign debris to be ready to service incoming Aircraft. There is a lot of downtown between flights but in that the bag room is open to receive bags to be taken to TSA. When a flight is on ground their is usually a turn around time that is established.
Lots of Down time between flights
Departures may be pushed back causing multiple flight to be on ground.
Customer Service Representative (Former Employee) – Burbank, CA – April 26, 2018
This company could be an awesome career for many, but the pay isn't reasonable to the work that each agent brings to the table. Supervisors are tasked with a lot of responsibilities, but do not get any bonus for an amazing week with on time departures and 100% bag scans. Agents get in trouble for getting paid to work through their lunch breaks even though they don't have the time to take one. It's understandable that the California law keeps companies enforcing the lunch breaks even though getting the meal premium is money the company should be paying since the agents are dealing with their passengers. It's not like the agents are just hanging out and getting paid for it. When agents push through a shift that had continuous delayed flights and dealing with horrible passengers that are not happy with the delay it caused stress, but they do it anyways because they're getting paid for it.
Flight benefits, get to assist passengers getting to their destination