GAT Airline Ground Support Employee Reviews

2.8
Overall rating
Based on 92 reviews
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1.0
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Avoid this Place of Employment
Lead (Former Employee) –  Panama City, FLJuly 10, 2018
While flight schedules will change, changing someone's schedule and not notifying them is unacceptable. People bid for the schedule they can work. Safety is neglected here, their payroll is a nightmare. I am still waiting for pay that was due to me a month ago. They tell you the job is one thing but then stack on more duties when you get hired (duties they told us were not ours to do). Extremely poor management that is willing to use it's staff as a scapegoat.
Pros
None
Cons
The entire place.
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5.0
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Fun place to work
Supervisor (Former Employee) –  Gulfport, MSJune 11, 2018
A fun place to work with the correct team. The job can be fast pace and can offer travel. In non peak hours it can become slow. Leadership needs to have a strong appearance.
Pros
Travel
Cons
Does not have direct deposit. Little pay.
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5.0
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A laid back job . You have hard work sometimes but most of the Time a lot of down time do to flight schedule
Cargo Agent (Current Employee) –  Columbus, OHJune 11, 2018
Laid back job. You have a lot of down time because we base our work off of flight schedule.. watch out for when we need to drop off items or pick up items for the customer.
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5.0
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Calm work environment with a study pace of work
Ramp Agent (Former Employee) –  Savannah, GAMay 26, 2018
Always make sure your work ramp is clean & free of foreign debris to be ready to service incoming Aircraft.
There is a lot of downtown between flights but in that the bag room is open to receive bags to be taken to TSA. When a flight is on ground their is usually a turn around time that is established.
Pros
Lots of Down time between flights
Cons
Departures may be pushed back causing multiple flight to be on ground.
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3.0
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Worthiness
Customer Service Representative (Former Employee) –  Burbank, CAApril 26, 2018
This company could be an awesome career for many, but the pay isn't reasonable to the work that each agent brings to the table. Supervisors are tasked with a lot of responsibilities, but do not get any bonus for an amazing week with on time departures and 100% bag scans. Agents get in trouble for getting paid to work through their lunch breaks even though they don't have the time to take one. It's understandable that the California law keeps companies enforcing the lunch breaks even though getting the meal premium is money the company should be paying since the agents are dealing with their passengers. It's not like the agents are just hanging out and getting paid for it. When agents push through a shift that had continuous delayed flights and dealing with horrible passengers that are not happy with the delay it caused stress, but they do it anyways because they're getting paid for it.
Pros
Flight benefits, get to assist passengers getting to their destination
Cons
Don't have reasonable pay
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2.0
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forgotten
Lead Ramp Agent (Former Employee) –  Burbank, CAApril 23, 2018
i lead a team of ground agents to quick turn flights, often times pay raises which the company in its hand book specifies it issues annually were never done, and often was in violation of airline contracts which were never enforce to the number of personnel to be on staff.
Pros
airport fun place to work
Cons
the list is rather long
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3.0
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A Good starter job
Bag Runner (Former Employee) –  Atlanta, GAApril 14, 2018
GAT airline ground support is a good starter job and it was my first job. There are only way you can make a career out of this job is to become a manager. However the work isn't very difficult but I feel as though the employees there should get paid a bit more.
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1.0
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Horrible place to work!
Customer Service Agent (Former Employee) –  Jacksonville, FLMarch 25, 2018
This job is terrible! Upper management does not care about their employees at all. The benefits are lacking and the so is the pay. The worst part is that they don't even pay you for all of the time you work. They take hours out of your time clock! The schedules change regularly and some days you could be there THE ENTIRE DAY just waiting for hours for the next flight. There is no balance between work life and personal life and sadly its just not worth it.
Pros
It's a job, I guess.
Cons
Everything!
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5.0
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GAT was a great place to work
Sr. Talent Acquisition Manager (Current Employee) –  Peachtree City, GAMarch 24, 2018
Fantastic new HR team, new managers, new culture. This is a great place to work. Just needs to update some new management in some locations across the nation, but headed in the right direction
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3.0
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fun and learn new things but poor communication and benefits not what expected
Ramp Agent/Baggage Handler (Current Employee) –  Syracuse, NYMarch 11, 2018
i love to work with planes but the company does not offer very good benefits for flights and also hours been cut down alot not able to live off 12 hours a week
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4.0
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It was challenging and fun to work at.
Cabin Agent (Former Employee) –  San Diego CaliforniaMarch 11, 2018
It was definitely very quick paced, and challenging. Also everything had to be cleaned and done in a timely manner. Also we had to get challenged by TSA as well.
Pros
No free lunches
Cons
Kinda short breaks
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2.0
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No Opportunity Here... Keep looking!
Ramp Agent (Current Employee) –  Houston, TXFebruary 3, 2018
I do not recommend working here. The only upside is that you'll be working close to aircraft.

First off, this company is divided at this location: some agents are assigned to jetblue, while some are assigned to Delta. Delta has more flights a day than jetblue. If your assigned to jetblue, you'll be treated bad because you only get to flights and have to work all Delta flights in addition to yours. Although you will probably only do 5-6 flights a day, it is difficult because the company is so short-staff and employees quit at least every 3 months.

The environment you'll work is dynamic and noisy so don't take people shouting at you while on the ramp personally. Experience you'll gain here is probably learning how to load/unload baggage, do pushbacks, dump lavs, fill potable water...

There are some flight benefits such as discounted flights for you only, no family. Only applies to jetblue flights. Health care and all that stuff exists but you get paid so little that it is not very feasible to get a good plan. By all means, this is not a company you want to build a career with. Pay is only $10. Supervisors and operations agents get $12-13.75.

If a flight on the ground is delayed, you can't go home unless it takes off or is cancelled. That's usually how you'll get overtime.
Pros
Decent amount of downtime, work around planes
Cons
Inconsistent schedule, micromanagement, pay, bipolar manager
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2.0
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Low pay, a lot of responsibility
Ramp Agent (Former Employee) –  Sacramento, CAJanuary 19, 2018
If working minimum wage is your style, apply to GAT. I worked for GAT over a year and have not received a raise even when they gained new contracts with other airlines. I got flight benefits and that was the ONLY good perk. Expirence gained was a plus but you are litterly risking your life every day you work.
Pros
Flight benefits(depending on the contract your on)
Cons
Very Poor management, low pay, high stress.
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2.0
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It’s good for those who want to get some type of airline experience..
United Airlines Customer Service Agent (Current Employee) –  Burbank, CAJanuary 16, 2018
It’s not the best company to work for but it’s something.. it’s more like a learning center if you really think about it. Especially if you wanna rank up in the airline industry.
They can do so much better if they want too..
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4.0
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great place to learned about the airline industry
Cargo Agent (Former Employee) –  San Diego, CAJanuary 15, 2018
this is a very hard job consider the possible treats involved in this facility, explosives,hazardous materials and much more.
to comply with this job the training is hard and demanding the experience is great but the pay do not reflect the importance of this job.
Pros
free travel in different airlines
Cons
not much benefits and not good pay
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2.0
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Fun to work, but poor management
Agent (Former Employee) –  Burlingame, CAJanuary 4, 2018
This company was a great company. Many people got hired, but at the same time got fired. I heard the management level hardly fulfill the ramp level's needs.
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4.0
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Work is fine, pay sucks
Ramp Agent (Former Employee) –  Jacksonville, FLDecember 27, 2017
Job is straight forward, you load and unload luggage. Work environment is cool, the people you'll work with are the best in this field. It's just the pay is absolutely terrible, for the conditions you have to work in.
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2.0
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Too much work for the pay
Ramp Agent (Current Employee) –  New Orleans, LADecember 11, 2017
The job wouldn’t be that bad if we got paid decently . We are out there through any weather risking our lives for just 9.00 an hour . Anything can happen out there i know plenty of other jobs with no where near as much danger as the ramp and get paid more . That and the hours that we get are my only issues.
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2.0
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Productive place
Ramp Agent/Baggage Handler (Former Employee) –  El Paso, TXDecember 4, 2017
Would clock in, get cleaning utensils ready for when plane arrived, then we park the plane, unload baggage and then finally clean the aircraft from inside.
Cons
Bad work schedule for employees
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5.0
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Fast paced hurry hurry then,wait
CSA - Customer Service Associate (Former Employee) –  Jacksonville, FLOctober 23, 2017
Great for high school students, or part time college students. Great staff, friendly fair, loyal, company to work for. High paced atmosphere a lot of physical work.
Pros
Repetative, learn push back aircraft
Cons
Crazy hours not set scheduled
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