Growing Beyond Their Skillsets
Sr. Manager (Former Employee) – Jenks, OK – January 27, 2017
Unfortunately, while there are really good people at Gateway in the trenches, the leadership team is not adequate for their size or for the structure of the company. Very loose on how things are managed and it is run more like a fraternity than an organization. Prior commitments to employees and management are not honored and quickly discarded, all for the goals of growing at a record pace. Infrastructure and assembly line are not keeping up with the growth and reaching critical people is becoming increasingly challenging. Speak loudly of being a Christian organization but actions do not support this. Finally, the entire Servicing department is from Capital One Auto with little to no experience in the mortgage industry. Employee satisfaction/morale is low and customer complaints are on the rise.