Customer Service Supervisor (Former Employee) – Knoxville, TN – February 17, 2018
A typical day working at Gc Services was bad. . What I learned from this job was nothing. The management was childish. The work place culture hired a variety of different nationalities. The hardest part of the job was trying not to curse someone out. The most enoyable part of teh job was seating any where and having unlimited overtime.
Human Resource Assistant (Current Employee) – Weldon Springs, MO – February 17, 2018
GC offers a great opportunity to those looking to test a call center environment. Once you've got experience under your belt it can be easy to advance as long as you're a good employee. Being in HR really helped me find my career path. I enjoyed my work here but due to their being little advancement in the HR department I'm needing to part ways.
GC Services is an excellent place for high school/college students, those who have recentky separated from military service, or anyone else in need of a temporary position or first job that pays moderately well.
Relatively easy work for decent pay
The job itself can be stressful and emotionally draining.
Senior Business Analyst I Oversee risk and analysis of bank owned and foreclosure properties. Review Mortgage Banking and Compliance Governance reports for possible impacts on Chase Property, resulting in over 500 required amendments to the VPR Matrix. Performed the research required to ensure that the matrix was updated accurately.
Call Center Account Representative (Former Employee) – Lansing, MI – February 12, 2018
It is collections, it takes a certain personality to succeed in it. Its not customer service, your job is to collect money. In Lansing they do require you to be firm and consistant but polite, not rude, snarky or demeaning. If you do well, its hard to advance or transfer to other depts.. if you dont do well they focus on making you better. They are slow and skimpy on the raises. The bonus is the carrot at the end of the stick. It gave me good experience for dealing with difficult, upset, mad, sad, irresponsible people, (again, its collections) and multi tasking. It was a positive step on my way to something greater, not a career choice.
Consistant schedules, planned out a month at a time, 1 hr lunch
First party and third will always be hiring as a result of high turnover and shuffling of clients. Decent job for recent high school graduates to gain work experience. Step up from fast food but some wages in service industry maybe higher.
Student loan division is on the rapid decline as GC Services was not awarded another contract with the Dept. of Education. Perhaps a focus should have been more towards being competitive than profitable.
Great bonus opportunity at one time
Lack of inclusion, development of management and laughable "culture"
I always worked 40 hour weeks very easy job it can get hard with customers at times when they don't want to pay there bills but the good thing about the branch I worked for is they always paid and just needed a reminder
Account Representative (Former Employee) – San Diego, CA – February 9, 2018
This is a place to come if you have no other choices. You will have no work-life balance. The pay is very low for this sort of work and stress. I never stressed about going to work until I started working here. The typical day is getting on the phone and calling between 200-300 customers which most will not answer or hang up. They will sell you the bonus but few people will get it. People do not stay here long at all. Don't work here unless you really really NEED to.
Collections Rep & Customer Service Rep (Current Employee) – Mesa, AZ – February 8, 2018
For clarification, it did not take a day or two for the decision-maker to offer me a position in October 2011. I was hired on the spot.
The company is a friendly environment. A nice place to work. Occasionally, the area one works (there are three) will provide free lunches ranging from sub-sandwiches, pizza, and worker inspired potlucks (which one must participate in to receive).
They do have a salary cap which I am close to and want to leave before I actually do hit it.
providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders.personable and communicative. know company guidelines and be knowledgeable about subjects like warranties and return policies.