Alot of employees in the call center take anti anxiety meds.
Customer service (Former Employee) – Independence – March 11, 2018
Geha has excellent pay and benefits however they come at a price. Very stressful to the point that most employees are on mental health meds. On average the call center rep takes 130 calls per day. You have to stay within a certain call time the lower the better. You get two 15-minute breaks ( which you have to count bathroom time in those), and one 30-minute lunch. If you don't say a million disclaimers, then you get errors. And the disclaimers that they want you to say are all on the automated system when the customer calls in. So the customer gets very irritated when you have to say all the disclaimers again. Some things are more important than money, which is your mental health. Best decision I ever made was to quit GEHA.
Stressful, poor management, expected to go above and beyond for customer but then get written up if your call time is to long.