Auto Damage Adjuster in Fairfax, VA
If you are a "yes man" and the supervisors like you, you will have a company car and be placed in the field. If you speak out about the corruption of the insurance industry or try to be an honest adjuster, you will be placed in the worst shops that GEICO is in bed with (repair xpress program). I was hired at $4k more than an untrained employee due to my college degree. When my first annual evaluation came to get a raise, I was told I wouldn't be getting a raise like the others that were hired at the same time as me because I was already making more.
Various (Associate to Management level in multiple departments) in Macon, GA
GEICO is a leading employer in the middle GA area for a reason. The entry level pay is higher than what most any other company in the area is going to offer with little to no experience or secondary education requirements. The company offers the best benefit package I've ever had with low cost medical, dental, vision and many other typical insurance plans available. The medical plan specifically was one of the best structured ones I've encountered with relatively low co-pays and a ride provider network through United Health Care. The 401k plan through Vanguard is well performing and a great retirement tool. The annual profit sharing is probably the biggest incentive the company offers you won't find elsewhere. It results in a typical 10% company contribution of your salary and ranging between a 5% to, most recently, a 20%, cash payout bonus as well. The daily life is similar to any other call center. You are typically on back to back calls for 8-10 hour shifts, depending on business need, and schedule assignment with 1-2 15 minutes breaks and a 30 minute lunch resulting in a 38.75 hour paid week and typically 5 8-8.25 hour days a week. You have minimal, if any, choice in your schedule coming into the company, but there is usually some flexibility within 6 months to a year for shift bids. It will typically always require working at least 1 weekend day depending on the department, but it is at least set to where you don't have to worry about fluctuations. Long term goals and career progression vary. There are typically always a myriad of options for other positions available, but the job selection process can be very competitive depending on the position itself. Rating and metrics are fairly aggressive but can be achieved with due diligence including but not limited to customer experience ratings, surveys, quality assurance, average handling time or other productivity measurements, some program enrollment and acceptance depending on department, and time available or unable to take a call for various reasons. Management is pretty straightforward and also varies greatly person to person and departmentally. I've had every type of management experience you can have from little to no interaction to full on micromanagings usually gravitating toward the latter having held various roles. The job itself can be both stressful and care-free at times depending on the position, schedule, and seasonality of the insurance field, and overall I got burnt out personally with the company and field. It truly is a what you make of it experience and some people love it or can't hate it enough. I have personally contemplated and attempted going back but was denied, and I don't know if I will try again with so many alternatives available in the customer service field with the option to work from home. It was NEVER contemplated before COVID-19, but from what I understand most employees are working from home ewho are tenured and typically will work from home once certified in their new position, if a new hire or going through new training for another position, which is typically a 3-6 month process. I worked with some AMAZING people there and made life long friends being there for several years and would recommend it as a good opportunity for anyone with the idea that you know what you're getting into with the general environment and field. They do have corny ways of showing appreciation for their employees and mostly make you feel valued, but at the end of the day, it all comes down to being lean and efficient and making home office happy as do most large corporations focused on growth and retention.
Auto Damage Adjuster in Philadelphia, PA
The pay is decent, the training is extensive and the job security is great, and you can work from home. That being said, the organization operates like a mom and pop company (in the worst ways). Departments don’t communicate with each other and provide misinformation to the customer about what to expect. The workload is ridiculous and managements attitude toward it is “this is what we pay you for”. There is an expectation to complete your work (even if it’s two days worth of work) without ever doing overtime. Overall, I would not recommend working here to anyone.