Questions and Answers about GEICO

I would start by paying people for the hours they actually work and not pressure people into working for free off the clock. Then I would hire enough people to do the work. Finally I would look for solutions to make the processes easier and more efficient instead of them becoming more complicated and difficult

This was all remote due to Covid, but I have to agree with other applicants. Huge waste of almost 3 weeks. I applied for the Auto Damage Adjuster position. No experience was needed. Or so it was by the job posting. Went through the initial online assessments. Did the 'recorded' interview a few days later. (They will tell you it's 25-30 min. For those who actually plan your day, plan for an hour to an hour and a half just to be safe.) Then was invited to role play a few days later. This isn't a problem, except the job was being presented as 'no experience needed.' So what was the 'role' for this no experience position? As an auto damage adjuster. (I'm not making that up.) Not just an adjuster, an adjuster who is at the end of their day, one hour to go, with four tasks that include writing damage assessments, and taking three live phone calls from people that you have to either 'negotiate' settlements with or explain to them what they're getting and why. The paperwork is in there, but you have to find it, and decipher very specific info from these forms you've never seen, while negotiating with them, real time. And there's very specific rules to negotiating that you must follow. And oh, turn in completed paperwork before the simulation is over. Yes you are given 35 minutes to read and 'absorb' a 13 page set of 'instructions' that lay out the very detailed policies and procedures of the company before you begin the 'role play', (and you can take notes) then you're thrown right in with phone calls. You're also 'sharing' a screen with your assessors, so know that if you're using a mac, there's a delay in your inputs on their pc, and they won't take that into account at all. I understand the idea of 'stress test', but this is just setting competent people up for failure, and then blaming them when they don't do well. It's a waste of time for me because if I had known (a) they were looking for experienced applicants or (b) fulfilling some requirement to interview X number of people or (c) whatever else was going on here, I wouldn't have applied at all, and taken another position that i was offered (which is gone now) and not be starting from ground zero. But I can reapply in 12 months

Profit sharing, good pay and extensive training to do your job well.

Not flexible

Don’t do it.

You come in sometimes there is a 10 to 15 minute power session. If not you log into the phones and they give you like 15 minutes to pull up all your applications. You take calls your entire shift from there. You have your 45 minute lunch and 2 breaks 15 minutes each

My mental health completely deteriorated after working for this company for not even a year. The micromanagement is astounding - you can’t even do your job without constantly being hounded by supervisors wanting to monitor your every move or telling you everything you’re doing wrong. Management does not care about you personally. If you have kids, don’t take this job. They don’t care if there’s an emergency, even during a global pandemic. The pay was not worth the anguish I experienced while working for this company. The goals they have in place for you are almost impossible, you have to go through blood sweat and tears just to make them happy. And 99% of supervisors will never be able to accurately answer your questions, so don’t expect them to know anything.

So I'm trying to take the test and nothing is appearing in the customer query portion on the left hand side of the screen i can't click on emails or phone calls because none seem to be appearing. I have no information to type in because of this. Anyone else have a problem with that?

Just depends on when the next class starts. I was hired on May 3 drug, background and credit check came back May 13, next class doesn’t start til June 10th so about 10 days

If you can even get passed the over 40 questions on thier online evaluation, which is obviously a way to filter out thier apparent bias. Totally disappointed on thier hiring practices, especially for a company that grew from supporting government workers.