GEICO Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Fun place to work.
Dealership Program Manager (Current Employee) –  Springfield, NJJune 20, 2018
Great management and great staff. My management noticed my strengths and weaknesses, and placed me in a position I would succeed in. I enjoy what I do each and every day.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Double edged sword
TCR1 Adjuster (Current Employee) –  Getzville, NYJune 20, 2018
Sometimes its great, sometimes its pretty terrible. Management is mostly made up of milennials who do what they're told, but the supervisors are all very cliquey and you can succeed if you're likeable to them. Sometimes people are great at their job and get promoted, usually it's in who you know at GEICO. Your rarely find someone over the age of 30 at this establishment, and sometimes the work culture fits the stereotype of the younger generation. A lot of people even in supervisory and/or authoritative positions don't know what they're doing necessarily and this can make things difficult for the people who want to be accurate and as knowledgeable as possible. Lots of pettiness and scorn unless you are part of someone's inner circle at GEICO it seems. I've seen great people go up and great people go down badly. I've also seen awful people go up unexpectedly since a 'buddy' works in the department they're looking to get into.
Pros
benefits/ pay/ recognition
Cons
Supervisors with low emotional intelligence having control on how well you'll do.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good fit.
Claims Adjuster (Former Employee) –  Dallas, TXJune 20, 2018
I enjoyed working at GEICO. Everyone whom I worked with at GEICO was supportive and eager to help create an environment where the employees were successful in their work.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Micromanaged and stressful
Liability Claims Representative (Former Employee) –  Poway, CAJune 20, 2018
I was a claims rep.Good job benefits and training wise, not good if you get stressed easily, working with very angry people and lawyers most of the time is not fun.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fair compensation, unreasonable expectations
Field Supervisor (Current Employee) –  PennsylvaniaJune 19, 2018
I work with a lot of great people at GEICO. Unfortunately all the great people are either colleagues or subordinates. Management buries everyone in reports and emails which means every spend the least amount of time on their primary job function.

While the compensation is very fair the companies inability to listen to ground level intelligence gets old quickly.
Pros
Pay, decent benefits, company car for certain positions
Cons
work life balance, interdepartmental relationships, ineffective leadership
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not flexible
Customer Service Representative (Current Employee) –  Indianapolis, INJune 19, 2018
Not really flexible at the hours or shifts you can work basically given a shift and forced to work. The management is great and they work along with you. You have to pay for your casual clothing days.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great job if you REALLY need it or want it
Customer Service Representative (Former Employee) –  Macon, GAJune 19, 2018
Geico is a great place to work if you have no other option but to work there. they offer great benefits and good compensation compared to other jobs in the area. however management was horrible. They micromanage your every move. You cant even use the restroom without clocking out. Also very stressful. Alot of people who work here are driven into depression.. Its very hard to grow in the company, they only provide 30 min lunches and they dont care about their employees you are only a number to them. if you are strong minded and believe in Geicos mission then it is a great job but if youre just in it for the money, PLEASE go find another job.
Pros
goody tables, benefits, pay
Cons
short breaks, micromanagement
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Difficult but fair.
Insurance Agent/Producer (Current Employee) –  Getzville, NYJune 19, 2018
GEICO is stressful but rewarding. The company culture is face paced but caring. They expect a lot but appreciate their workforce. I was able to learn, grow and enjoy working there but it’s time to retire.
Pros
Job security
Cons
Demanding and stressful
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Could be stressful if you let it get to you
Licensed Customer Service Agent (Current Employee) –  Lakeland, FLJune 19, 2018
Expected to be trained by experts who their main role would be to develop new hires, some coaches could be not helpful or supportive at all. You will think the hardest part of the job will be occasional difficult customers on the phone, but most of the unnecessary stress is created internally.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
SImply put
Insurance Sales Agent (Former Employee) –  Getzville, NYJune 18, 2018
There is a reason they are always hiring. They have very high turnover. There are many rules and procedures to attempt to homogenize the service process. The employees slowly become drones. There is also a push to fast-track inexperienced people right out of college, leading to loyal employees being passed over for individuals who, sometimes, do not even correctly certify for their position.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Something different everyday.
CLAIMS ADJUSTER (Former Employee) –  Macon, GAJune 18, 2018
The job itself was quite fast paced by my standards and involved disciplined multitasking skills, but the pay and benefits overcame the difficulty. There was also many opportunities for advancement very quickly and in many different positions.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work hard, play hard culture
Customer Service Rep (Former Employee) –  Lakeland, FLJune 18, 2018
GEICO is a great place to work... If you can juggle production, quality, and personality standards. While much is demanded, the coaches/managers are genuinely on your side to succeed, and you are well compensated in salary and benefits.
They've got their own: cafeteria, gym equipped with showers, billiard and ping pong tables but not a whole lot of time. Results driven, data oriented.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Everything sucked
Agent (Former Employee) –  Macon, GAJune 17, 2018
Everything sucked. You could gain a ton of weight, most everyone does. Constantly degraded and reminded of setbacks and get in trouble for going to restroom too much, for being sick there is an awful call in procedure that pretty much keeps you from being able to call in. It was awful. I do not recommend. I had a panic attack at one point and was told to remain at work. That was the last straw.
Pros
Food
Cons
You gain a lot of weight
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good pay and benefits, great starting place for people with little or no work experience.
Emergency Road Service Coach (Former Employee) –  Macon, GAJune 17, 2018
GEICO is a great place to work for someone who doesn't have a lot of work experience or higher education. They pay well and have great benefits. There are opportunities for advancement if you meet company standards. The hardest goal is what they call "dependability." If you don't have approved FMLA and are sick or late for work it will affect your "score." Too low of a score will lead to warnings, will limit your ability to advance in the company, and can even be grounds for termination. Most supervisors and managers are understanding when you have to miss work, if you are honest with them they will work with your schedule. Working in a call center is not difficult with the right attitude. Be positive and look at the big picture. If you are short-tempered this is not the job for you. You have to be patient and understanding when dealing with customers. I enjoyed helping people and it always made me feel good when I could turn a customer's bad day around.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good money, if your anti-anxiety pills are working
Licensed Insurance Agent (Former Employee) –  Tucson, AZJune 16, 2018
Extremely high pressure environment designed to make one feel they are important while showing you how unimportant you (and your customers) truly are. Prepare to be forced to be happy, or politely shown the door.

They're happy to bring in food (sandwiches, pizza, ect) very often and if you're performing well you'll be made to feel like a million bucks. If you have personal issues or professional reservations about the morality of the corporate business decisions, feel free to keep them to yourself, despite their use of key phrases like "open door policy" and "how can we help you". Management will be very gentle and understanding in how they tell you to sit down, shut up and do the job.

The pay is solid and pay increases are easy with good performance. Metrics are king. Even though you'll be told throughout training that you are to serve as a customer advocate and the metrics will take care of themselves... Don't you believe it. After a few months on the phone, you'll find thinly veiled threats of "maybe this just isn't the best environment for you" thrown around daily. If you have any personal issues be prepared for false concern followed by team leaders standing over your shoulder to make sure you do the work their way at all times.

So, if you're a masochist or your prescriptions are current, this may be a great place for you. If not, look elsewhere.
Pros
Decent pay
Cons
Total inflexibility, Forced happy environment, Questionable customer care choices
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Be prepared to have no life
CSR Supervisor (Former Employee) –  Tucson, AZJune 16, 2018
Once you get into management there is no such thing as a work/life balance. You will work 10+ hours per day and nothing will ever be good enough. They have unrealistic expectations.
Pros
Good pay and benefits
Cons
No work life balance
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Terrible company
Auto Damage Adjuster (Former Employee) –  Atlanta, GAJune 15, 2018
You can work 60+ hours & your manager will change your timecard to 40 hours. The training was pretty brutal for the appraiser position. You are tested every day, sometimes twice a day & you go over so much material that you really need to study a MINIMUM of 6 hrs each night, but they only pay you to study for 3 hours. I studied an average of 10 hours each night & was only compensated for 3 hours. It was just too much work for an 8 hr day but they didn't pay you overtime. I would never work there again.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great foundation
ERS/ACCIDENT TOW DISPATCHER (Current Employee) –  Macon, GAJune 14, 2018
Geico was my second call center job, and provided a welcome break from food service. However I don't feel there are any more opportunities there to move up
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good pay but chained to your desk
Sales Agent 63 (Former Employee) –  Poway, CAJune 14, 2018
You start relatively low on the pay scale but can move up quickly. Once you move up to a grade 63 your work load increases but pay rarely does. Every minute off the phone counts against you,including bathroom breaks, so you will feel as if you are chained to your desk. They have a metric for everything and constantly looking at your inefficiencies. Over time, this can be very stressful as you feel the need to close every sale or lower your score. Even "Top Sellers" get stressed out and eventually leave or go on disability.
Pros
profit sharing and bonus
Cons
lack of leadership and feeling valued as an employee
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to start your career in insurance
SR CLAIMS SERVICE ADJUSTER & CAT (Former Employee) –  Dallas, TX 75244June 14, 2018
great office with great ammenities. great office location. great training and continuing education opportunities. friendly family atmosphere and being open 24 hours a day offers a very flexible working schedule.
Pros
great place to start your insurance career
Cons
even with 20 years of claims experience, don't even think of applying if you don't have any degree
Was this review helpful?YesNo 2Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at GEICO. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 2,869 reviews
5818
4803
3663
2307
1278

Ratings by category

3.2Work/Life Balance
4.0Compensation/Benefits
3.6Job Security/Advancement
3.2Management
3.4Culture

Ratings from women

InHerSight Score
3.1

3.1Personal Development

3.7Career Opportunities

2.5Family Support

Women rate the female-friendliness of their workplaces on InHerSight