GEICO Employee Reviews

If you are a "yes man" and the supervisors like you, you will have a company car and be placed in the field. If you speak out about the corruption of the insurance industry or try to be an honest adjuster, you will be placed in the worst shops that GEICO is in bed with (repair xpress program). I was hired at $4k more than an untrained employee due to my college degree. When my first annual evaluation came to get a raise, I was told I wouldn't be getting a raise like the others that were hired at the same time as me because I was already making more.

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Good benefits and decent work life balance

Auto Damage Adjuster (Former Employee) - Kansas City, KS - September 30, 2023

Great benefits and good work life balance. The times when it can get extra stressful are when someone is out (more often than you’d think) and when big catastrophic weather events hit, the claim volume goes up dramatically.

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GEICO insights

Based on 4,144 survey responses

What people like

Supportive environment
Ability to learn new things
Fair pay for job

Areas for improvement

General feeling of work happiness
Energizing work tasks
Sense of belonging

Not bad but still a call center

ERS Dispatcher (Former Employee) - Indianapolis, IN - September 30, 2023

It was typical call center job but slightly more comfortable. The calls were stressful and management practiced favoritism, but the fact that Geico is such a huge company makes it a reliable job.

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Absolutely Toxic Environment

Auto Damage Adjuster (Current Employee) - New Jersey - September 30, 2023

Micromanaged to the max. Work life balance is non existent. They pretty much treat you like children. Reports every morning monitoring every single thing from how often you answer your calls, to how many dollars and cents you supposedly "overpaid" on a claim. We are here to negotiate and settle the claim but you will be scrutinized for every little move you make. Customer service surveys are taken at face value and there is no disputing what a customer gives you on a survey. If you get a claim and the customer is upset, you WILL be penalized for it, and there is no recourse. Absolutely toxic, unmanageable expectations. The current directive is just to do better because "its not good enough".

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Productive and Fun Place

Sales Representative (Former Employee) - Lakeland, FL - September 28, 2023

It was a great job! But test is hard!Management there is great explained how everything works how long gonna be the training! Whats gonna be into it! You feel welcome and thats grea

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Going downhill fast

Legal Assistant III (Former Employee) - Melville, NY - September 27, 2023

When I first started in 2016, this was actually a good place to work - legal had some reporting requirements, but most of the day to day was left up to individual offices, depending on jurisdictional rules. Over the last few years, corporate/upper management has been forcing policies intended to standardize all offices nationwide, disregarding the vast differences between states (and even counties), taking the focus away from practicing law/defending clients and putting it on arbitrary reports and deadlines. Combine that with increasingly unreasonable performance standards and two rounds of layoffs/transfers (which no clear basis/reason was provided and affected employees had no warning of) in less than one year, and the formerly stable job (that I actually used to like) became a bit of a nightmare.

Pros

Hybrid/remote work

Cons

Upper management

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Troubled waters

Senior Engineer (Current Employee) - Remote - September 26, 2023

Company is going through significant turbulence after years of steady growth. Lots of layoffs and tenured folks leaving for greener pastures. New CIO has steadied the boat and has ambitious plans. Unfortunately it appears tenured associates are tainted by association with the earlier regime.

Pros

Remote work

Cons

Everything else

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Straight up awful

Retention Specialist (Former Employee) - Getzville, NY - September 26, 2023

This place gave me legit PTSD. Between the customers, (who calls their insurance company to tell them how great they are doing?) the INSANE amount of micromanaging, (you took more than 4 1/2 minutes to use the restroom, how come?) and the constant moving of the goals this place WILL try to kill you. LEGIT try to kill you, between the anxiety, depression and constantly being watched..... I truly did end up on depression and anxiety med, both of which I no longer need since I left this absolute dumpster fire

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Not too difficult

Temporary Employee (Former Employee) - Dallas, TX - September 26, 2023

Not too difficult, easy to work. Not much more about it, didn't have that much difficulty with management. Easy hours, easy work, good pay. Would work there again.

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Poor Culture

Military Service Supervisor/MPD (Former Employee) - Virginia Beach, VA - September 26, 2023

Overall GEICO can be a good place to work, however COVID WFH hurt the culture dramatically. Managers micromanaged Supervisors and expected us to do the same to Agents. At times goals/metric requirements were so unreasonable that your role as a Supervisor consisted of constantly advocating for fair expectations of your workers. the turnover is ridiculously high because most managers just truly don't care about the agents/customers and only care about meeting their goals/numbers. When I left, numerous other Superviors left as well and then there were a bunch of layoffs.

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Jobs at GEICO

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GEICO Customer Service Representative

Indianapolis, IN

30+ days ago

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Customer Service Representative

Lakeland, FL

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GEICO Customer Service Representative

Good

Insurance Agent (Former Employee) - Coalville, IA - September 25, 2023

Good overall, good management and training. You can start there and end up working at any other insurance company after with the experience and knowledge learned.

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N/a

Adjuster (Current Employee) - San Diego, CA - September 25, 2023

Management can do better to inform us of what’s going on. Better appreciation for our hard work instead of being hounded on all the time More opportunity for growth

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Has changed poorly

Salvage (Former Employee) - Medina, OH - September 25, 2023

Stressful, high demand , no stability Constant changes, non negotiable schedules, no help from management, everyone is a number, basically be prepared to be a robot or automotive system in human form

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Not great

Claims Representative (Former Employee) - Macon, GA - September 25, 2023

Very hard to move up even if you are a team player, volunteer to do charity work and are a hard worker. Tried multiple times and went through process and then was told they aren't filling the positions only to have them listed on the job posting a few weeks later.

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they are all about the metrics and they are always telling you that you will be fired

Remote Insurance Agent (Former Employee) - Remote - September 25, 2023

they will constantly tell you if you don't continue to make your numbers that you will be fired immediately. I was hired on with a group of over 30 people 3 years ago and now only 1 person from that group still works at Geico. The work environment was just toxic

Pros

the insurance and pay

Cons

the micromanagement

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Too stressful and no loyalty for tenured employees.

Licensed Insurance Agent (Former Employee) - Virginia - September 25, 2023

What is the best part of working at the company?Getting to work remotely after Covid. What is the most stressful part about working at the company?The expectation to handle too many back to back calls with no breaks in between. What is the work environment and culture like at the company?Work environment is nice until you realize they constantly rotate managers and supervisors like a revolving door. What is a typical day like for you at the company?Answering 70+ calls with no expectation to go above and beyond for the customer. They want you to answer and disconnect as quickly as possible.

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Easy job

ERS Dispatcher (Former Employee) - Macon, GA - September 24, 2023

Can be a little annoying because customers are rude, overall it’s a fast pace job. I’ve heard they are making major changes now, so it may be different.

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Stressful demanding with no upside

Claims Adjuster (Current Employee) - Richardson, TX - September 24, 2023

Unrealistic goals and metrics. Management has no idea what they are doing as the company has been restructured a minimum of 4 times in 2023 alone. Good luck getting promoted or raises if you work in a region with less opportunity for work as you are meant to compete with regions that have 3x the work load as your own

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Good pay, hard work

Adjuster (Former Employee) - New York, NY - September 24, 2023

GEICO understands the role as an adjuster isn’t easy and that’s why starting pay for trainees is so good. If you put in the work, it will be recognized and youll get promoted quickly.

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Geico, a lothorrible place to work

Payment Recovery Specialist (Current Employee) - Lakeland, FL - September 23, 2023

Geico used to be a good place to work, after Covid19 ended seems like they want to run people away. Overworking employees, bad management with impossible expectations, penalizing the good workers and praising the mediocre. All the toxic behaviors you can expect you will find them here.

Pros

Used to be work from, not anymore

Cons

Everything you can imagine

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No stability at all

Attorney (Current Employee) - New York State - September 22, 2023

Company restructuring continuously over last 2 years. No stability. Unattainable goals that change continuously or have no explanation. Everyone is afraid for their job and no one is happy. Was once a nice place to work but now a disaster. But money over respect for your workers is the new model.

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