One of the primary things you are rated on is your survey results. Only 9s and 10s count. You're expected to be rated a 9 or better consistently for 80+% of your surveys. Fall below that and you get to spend time in a monthly meeting until your numbers improve. You're not allowed to tell the customer about the survey, nor inform them that only a 9 or 10 is acceptable. Outliers are never removed from the calculation. If you get a bad survey and the free form comments state you were wonderful, but the shop screwed up. That survey is NEVER removed from the calculation. Productivity is another issue. If you have to write a supplement on a claim that you have previously touched, you get no credit towards your productivity. Have fun making your productivity goal when half your work counts for zero. Also, if you work more than 7.75 hours in a day and have the audacity to report your actual hours, it will negatively affect your productivity. Most adjusters work uncompensated overtime to keep their productivity up. If you ever tell your supervisor that you do it, you'll be forced to enter the actual hours and watch your productivity plummet to unacceptable levels.
Good Benefits, Profit Sharing
No work/home balance, Mgmt does not consider things that are out of your control when there is a customer complaint, Mgmt has a poor concept of what can be reasonably completed in 7.75 hours