Work wellbeing score is 62 out of 100
3.2 out of 5 stars.
Write a review

GEICO Employee Reviews

Review this company
Job Title
United States7,430 reviews

Ratings by category

3.0Work-Life Balance

Sort by

Found 7,430 reviews matching the searchSee all 7,456 reviews

Favoritism and a lack of ethics

Indeed Featured review

The most useful review selected by Indeed
If you are a "yes man" and the supervisors like you, you will have a company car and be placed in the field. If you speak out about the corruption of the insurance industry or try to be an honest adjuster, you will be placed in the worst shops that GEICO is in bed with (repair xpress program). I was hired at $4k more than an untrained employee due to my college degree. When my first annual evaluation came to get a raise, I was told I wouldn't be getting a raise like the others that were hired at the same time as me because I was already making more.
Was this review helpful?

Good benefits and decent work life balance

Great benefits and good work life balance. The times when it can get extra stressful are when someone is out (more often than you’d think) and when big catastrophic weather events hit, the claim volume goes up dramatically.
Was this review helpful?

GEICO insights

Based on 4,144 survey responses
What people like
  • Supportive environment
  • Ability to learn new things
  • Fair pay for job
Areas for improvement
  • General feeling of work happiness
  • Energizing work tasks
  • Sense of belonging

Not bad but still a call center

It was typical call center job but slightly more comfortable. The calls were stressful and management practiced favoritism, but the fact that Geico is such a huge company makes it a reliable job.
Was this review helpful?

Absolutely Toxic Environment

Micromanaged to the max. Work life balance is non existent. They pretty much treat you like children. Reports every morning monitoring every single thing from how often you answer your calls, to how many dollars and cents you supposedly "overpaid" on a claim. We are here to negotiate and settle the claim but you will be scrutinized for every little move you make. Customer service surveys are taken at face value and there is no disputing what a customer gives you on a survey. If you get a claim and the customer is upset, you WILL be penalized for it, and there is no recourse. Absolutely toxic, unmanageable expectations. The current directive is just to do better because "its not good enough".
Was this review helpful?

Productive and Fun Place

It was a great job! But test is hard!Management there is great explained how everything works how long gonna be the training! Whats gonna be into it! You feel welcome and thats grea
Was this review helpful?

Rate your recent company

Share your experience to help others

Going downhill fast

When I first started in 2016, this was actually a good place to work - legal had some reporting requirements, but most of the day to day was left up to individual offices, depending on jurisdictional rules. Over the last few years, corporate/upper management has been forcing policies intended to standardize all offices nationwide, disregarding the vast differences between states (and even counties), taking the focus away from practicing law/defending clients and putting it on arbitrary reports and deadlines. Combine that with increasingly unreasonable performance standards and two rounds of layoffs/transfers (which no clear basis/reason was provided and affected employees had no warning of) in less than one year, and the formerly stable job (that I actually used to like) became a bit of a nightmare.


Hybrid/remote work


Upper management
Was this review helpful?

Troubled waters

Company is going through significant turbulence after years of steady growth. Lots of layoffs and tenured folks leaving for greener pastures. New CIO has steadied the boat and has ambitious plans. Unfortunately it appears tenured associates are tainted by association with the earlier regime.


Remote work


Everything else
Was this review helpful?

Straight up awful

This place gave me legit PTSD. Between the customers, (who calls their insurance company to tell them how great they are doing?) the INSANE amount of micromanaging, (you took more than 4 1/2 minutes to use the restroom, how come?) and the constant moving of the goals this place WILL try to kill you. LEGIT try to kill you, between the anxiety, depression and constantly being watched..... I truly did end up on depression and anxiety med, both of which I no longer need since I left this absolute dumpster fire
Was this review helpful?

Not too difficult

Not too difficult, easy to work. Not much more about it, didn't have that much difficulty with management. Easy hours, easy work, good pay. Would work there again.
Was this review helpful?

Poor Culture

Overall GEICO can be a good place to work, however COVID WFH hurt the culture dramatically. Managers micromanaged Supervisors and expected us to do the same to Agents. At times goals/metric requirements were so unreasonable that your role as a Supervisor consisted of constantly advocating for fair expectations of your workers. the turnover is ridiculously high because most managers just truly don't care about the agents/customers and only care about meeting their goals/numbers. When I left, numerous other Superviors left as well and then there were a bunch of layoffs.
Was this review helpful?


Good overall, good management and training. You can start there and end up working at any other insurance company after with the experience and knowledge learned.
Was this review helpful?


Management can do better to inform us of what’s going on. Better appreciation for our hard work instead of being hounded on all the time More opportunity for growth
Was this review helpful?

Has changed poorly

Stressful, high demand , no stability Constant changes, non negotiable schedules, no help from management, everyone is a number, basically be prepared to be a robot or automotive system in human form
Was this review helpful?

Not great

Very hard to move up even if you are a team player, volunteer to do charity work and are a hard worker. Tried multiple times and went through process and then was told they aren't filling the positions only to have them listed on the job posting a few weeks later.
Was this review helpful?

they are all about the metrics and they are always telling you that you will be fired

they will constantly tell you if you don't continue to make your numbers that you will be fired immediately. I was hired on with a group of over 30 people 3 years ago and now only 1 person from that group still works at Geico. The work environment was just toxic


the insurance and pay


the micromanagement
Was this review helpful?

Too stressful and no loyalty for tenured employees.

What is the best part of working at the company?Getting to work remotely after Covid. What is the most stressful part about working at the company?The expectation to handle too many back to back calls with no breaks in between. What is the work environment and culture like at the company?Work environment is nice until you realize they constantly rotate managers and supervisors like a revolving door. What is a typical day like for you at the company?Answering 70+ calls with no expectation to go above and beyond for the customer. They want you to answer and disconnect as quickly as possible.
Was this review helpful?

Easy job

Can be a little annoying because customers are rude, overall it’s a fast pace job. I’ve heard they are making major changes now, so it may be different.
Was this review helpful?

Stressful demanding with no upside

Unrealistic goals and metrics. Management has no idea what they are doing as the company has been restructured a minimum of 4 times in 2023 alone. Good luck getting promoted or raises if you work in a region with less opportunity for work as you are meant to compete with regions that have 3x the work load as your own
Was this review helpful?

Good pay, hard work

GEICO understands the role as an adjuster isn’t easy and that’s why starting pay for trainees is so good. If you put in the work, it will be recognized and youll get promoted quickly.
Was this review helpful?

Geico, a lothorrible place to work

Geico used to be a good place to work, after Covid19 ended seems like they want to run people away. Overworking employees, bad management with impossible expectations, penalizing the good workers and praising the mediocre. All the toxic behaviors you can expect you will find them here.


Used to be work from, not anymore


Everything you can imagine
Was this review helpful?

No stability at all

Company restructuring continuously over last 2 years. No stability. Unattainable goals that change continuously or have no explanation. Everyone is afraid for their job and no one is happy. Was once a nice place to work but now a disaster. But money over respect for your workers is the new model.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at GEICO. Our community is ready to answer.Ask a Question

Overall rating

Based on 7,456 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Compensation/Benefits
3.4 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

Diversity score

out of 100
Diversity Score
Top 30%
In the Top 30% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at GEICO.
Powered byComparably

Compare GEICO with

  • Companies
  • Insurance
  • Employee Reviews
Tell us how to improve this page
What would you add or change?