Good money, if your anti-anxiety pills are working
Licensed Insurance Agent (Former Employee) – Tucson, AZ – June 16, 2018
Extremely high pressure environment designed to make one feel they are important while showing you how unimportant you (and your customers) truly are. Prepare to be forced to be happy, or politely shown the door.
They're happy to bring in food (sandwiches, pizza, ect) very often and if you're performing well you'll be made to feel like a million bucks. If you have personal issues or professional reservations about the morality of the corporate business decisions, feel free to keep them to yourself, despite their use of key phrases like "open door policy" and "how can we help you". Management will be very gentle and understanding in how they tell you to sit down, shut up and do the job.
The pay is solid and pay increases are easy with good performance. Metrics are king. Even though you'll be told throughout training that you are to serve as a customer advocate and the metrics will take care of themselves... Don't you believe it. After a few months on the phone, you'll find thinly veiled threats of "maybe this just isn't the best environment for you" thrown around daily. If you have any personal issues be prepared for false concern followed by team leaders standing over your shoulder to make sure you do the work their way at all times.
So, if you're a masochist or your prescriptions are current, this may be a great place for you. If not, look elsewhere.
Total inflexibility, Forced happy environment, Questionable customer care choices