Extremely poor training, cold management
Customer Service Representative/Call Center (Former Employee) – Danville pa – October 26, 2018
Contractor and they treat you like scum. Extremely poor training, sooo much to learn, and even though they knew the trainer was horrible, they didnt ca re and expected you to know everything. Cold management, want u to sound like a robot on phones, their phone and systems constantly freezing and they are aware but dont care. And dont give you any guidence, or answer your questions, non stop emails with changes and or corrected pdf, list, and everything imaginable that you cant keep track off, and no time to read all of it! Throw you on the phone when not properly trained and expect you to be able to answer and explain everything, very frustratinf and stressful job! Throw you in a room with bunch of other ppl that smell, pass gas and all talking on phones at same time and you cant even hear your person you have on the phone.Its pretty bad when elderly members on the phone are telling you its really loud.. If you are not an asskisser they dont want you. Like the employees but too many backstabbers there to. Wouldnt recommend this place to anyone. Ridiculous dress codes to. Hated the place. And the traffic is horrific! Liked talking to members on the phone, most of them very sweet.
Members. Some co workers