CSR - Customer Service Representative (Former Employee) – corbin-London, ky – July 21, 2018
Scripts and info on what/how to do things constantly change making it hard to keep this straight. No advancement what so ever. If you are not taking calls for more than a minute for any reason (going to the bathroom), they act like you are not doing your job.
2 weeks vac after you are there for one year.
Constantly looked at like your a thief and things constantly changing!
Gdit is a good environment to meet new people and enjoy life as a good csr
CSR - Customer Service Representative (Current Employee) – Hattiesburg, MS – July 21, 2018
I am a loyal customer service rep.. I inform people to buy health insurance, that it’s really important to have insurance. I love helping with others when they call to apply for insurance or if they need help with other things.
Customer Service Representative (Former Employee) – Lynn Haven, FL – July 21, 2018
A typical day includes answering calls, attending a briefing with team members or supervisor. I learned about healthcare plans, and management was generally on hand to oversee production needs. The workplace culture was diverse in age and ethnicity. The hardest part of the job was dealing with callers who were rude or discourteous. The most enjoyable part of this job was the helping customers who appreciated the provided assistance.
Good place to work, but will take a toll on you if you stay in the same position too long.
DUAL REPRESENTATIVE (Current Employee) – Chester, VA – July 21, 2018
General Dynamics is a great place to work if you have good customer service and communication skills. You talk on the phone and assist consumers with their issues regarding their health insurance. You get three breaks a day (One 30 min lunch & two 15 min breaks). The job can be stressful because you get tired of sitting at a desk all day talking on the phone and most of the time the consumers are rude with a few nice people on the calls. I would recommend moving to an off the phone position not long after starting employment there. Staying on the phone will take it's toll on you everyday overtime.
Customer Service Representative (Former Employee) – Las Cruces, NM 88001 – July 20, 2018
It was hard to meet the set metrics, training was confusing but good. Overall a good place to work. The managers were friendly and helpful, easy to move up in certain areas. Benefits were great as well as the pay. CEO never seemed to be around. Contract was cancelled and I was moved to another division within the company.
Potlucks every month. Occasional dinners provided. Good work area and great benefits and pay.
Metrics are hard to meet, contractual work so always worried they would lose the contract and I’d be out of work.
Trainer/Instructor (Former Employee) – Chester, VA – July 19, 2018
Great agents fun workplace good team interactions. A typical work day was training new hires as well as seasoned representatives, going over materials getting the team ready for their new roles as Medicare/Medicaid agents, Training different cultures as well as learning styles, The hardest part was of this position was building the agents confidence to take calls the enjoyable part was looking into their eyes when the agents realized that they could do the job and do it with world class customer service.
Management was great we had monthly meeting to keep abreast as to the status of the new agents testing scores, training modules, attendance, attitude, schedule request if applicable.
Customer Service Representative (Former Employee) – Hattiesburg, MS – July 18, 2018
General Dynamics is a great relaxed, laid back job. its very catchy. Just like any other job you have to have that mentality to deal with people without being rude. You have to know how to talk to the customers, and you have to do good assisting them with any problems, or questions they have. Yes some call angry and I will stress u but don't let it out of each month you get graded on 3 calls basically listening to your calls to see if you used your correct scripting and did you handle them with care did u talk like u knew what u were talking about they have wonderful benefits
3 breaks including a 2 min bathroom break only 2 of them out the day
ISSO (Former Employee) – Springfield, VA – July 18, 2018
As a engineer/team lead I had the stressful task of leading a team of 6 individuals. I was responsible for the intelligence of varying systems. I learned that you should never feel that you intimidate someone because the task at hand requires an agile minded person. Management was very cooperative and listened and mentored; a skill we lack these days. The culture was high stressed due to the type of work performed. The hardest part of my job was letting the client down. The most enjoyable part of the job was the training incentives.
Sr. Electrical & Sr. Software Engineer (Former Employee) – Healdsburg, CA – July 18, 2018
I heard they went all 'corporate' and aren't what they used to be. Everybody is extremely honest and willing to work until a project task was completed. Very goal oriented. I enjoyed working there right up until we had a bad-apple manager who wasn't an honest person.
A very good place to work
I heard they went all 'corporate' and isn't as good anymore
SYSTEM ADMINISTRATOR (Current Employee) – Washington, DC – July 18, 2018
I can't speak for GDIT as a whole, just for the contract I am on. There is a need for improvement on the management level, and there is no real opportunity for advancement, because management holds you back.
I was there for 5 years and did a variety of roles through a professional development rotation program. This is a good place for a young engineer to cut their teeth and learn the 'right' way to go about complex design. I took what I learned here and was able to develop more simple processes in later companies that had structure but were not so overbearing they crippled progress.
Program Manager (Current Employee) – Warrenton, VA – July 18, 2018
I've worked for GDIT for 10 years and have had a great experience throughout. I have been provided numerous opportunities to advance in the company and my senior management has always guided my career path with relevant training and hands on experience in areas of professional and technical interest that have benefited my growth tremendously.
This was a great experience to promote your customer service skills.
Customer Service Representative (Former Employee) – Lawrence, KS – July 18, 2018
General Dynamics maintained excellent management. I was able to obtain well telephone etiquette and exceed in my customer service skills. I would recommend this company to anyone looking for emphasizing their customer service skills or just an opportunity to obtain more work experiences.
I miss the workplace and would do anything to go back.
CSR - Customer Service Representative (Former Employee) – Panama City, FL – July 18, 2018
I miss the coworkers, supervisors, consumers, I miss the environment, I just miss the whole job itself and wish I didn't have to resign. I've put my application in again and im hoping to be able to join the GDIT family once again!!