Although I really enjoyed the clients that I assisted in this role, the work itself was stressful and demanding. Overtime was required at certain times, and shifts were not always based on your first choice. I handled several very stressful phone calls, and ensured the clients were ok before the call ended, but it was hard to witness the kind of stress some of them were under, due to the requirements of the calls. This was not a bad place to work, and the management staff were very friendly and helpful in most circumstances, but it is not the kind of environment I choose to be in for a long period of time. I am glad for the job I had, and I worked my full year contract, but I would not go back.
Good Management, support provided
Stressful environment, angry clients