Busy workplace with minimum downtime. Friendly atmosphere.
Information Technology Intern- Help Desk (Former Employee) – Chicago, IL – May 12, 2015
Working at Rush was a nice experience. When I arrived at work I had to first clock in, then I had to log into my phone so I could receive calls from customers. I listened to the technical problems and I attempted to fix them, over the phone. If I could not verbally fix the problem, I would have to enter a ticket with the information that I was given and send the ticket to an analyst.
Working at Rush, I learned self-control and patience. I have had angry customers calling because their devices were not working and I could not give them the help they needed right away. I learned how to calm angry customers down while still keeping my composure.
My co-workers were very friendly, and more experienced than me. When I had a problem or a question, I would not hesitate to ask my co-workers questions.
The hardest part about my job was receiving a call and I couldn't directly answer the question. But to eliminate stress on me and the customer, I would ask the customer to hold and I would GOOGLE the problem. I solved half of all the technical problems my customers had by using GOOGLE.
The most enjoyable part of the job was actually helping the customer with the problem and hearing the joy in their voice. That was the best part to me because I got to help, and the problem was solved. They were happy, and so was I.