Current Employee (Current Employee) – Indianapolis, IN – August 30, 2018
There is no work/life balance and employees are expected to be available to management 24/7. Immense struggle between CA and Indianapolis teams. CA team constantly creates conflict and unnecessary drama to attempt to belittle the new service center when most issues stem from CA operations.
anonymous (Former Employee) – Burlington, MA – July 10, 2018
Burlington Engineering was part of the old SoundBite company that was bought by Genesys 5 years ago. we held onto a lot of the same culture and day to day as it was before.
Genesys buys new companies and whatever the buzzword of that company sells (for SoundBite it was outbound calling).. that's the next big thing and they follow it with their budget... right now its AI..
Most of the interaction with other groups within Genesys are hard to talk to and political. it's very hard to ingratiate yourself into the Russian upper levels in Engineering, as a woman its doubly so.
The Burlington crew were like family. but honestly.. I'd much rather be gone then left behind. Genesys has laid off over half the staff in the Burlington office in the past year. it's become desolate and not a happy place to go anymore. I hear the Chennai office expanding to another floor.
Software Engineer (Current Employee) – Indianapolis, IN – June 22, 2018
Everything is red tape. decisions are made by committee. no one communicates. We "merged" with Interactive, but if you notice all the old crew is gone. Vacation is Open Time Off, which is great if your manager is ok with it.
People are leaving in droves and no one new is being hired. There's lofty goals being set by executives, but no one is left to actually see them through.
401k match, HSA seed, Advocacy Services
No maternity leave (unless legally required in your area), red tape
Contact Center Specialist (Current Employee) – Turkey, TX – May 21, 2018
Fun Workplace, good frienships, good salary, everybody help another people for job, private desk, delicious lunch, kind and .instructive managers, performance evaluation per six mounth and high raise on salary.
Associate Financial Analyst (Former Employee) – Salt Lake City, UT – April 26, 2018
When I first started working for Genesys, I loved the company. It was by far the best company I had worked for and was excited to see where it would take my career. With so many changes that took place over the span of my 3 years with the company, that certainly changed. They stopped caring about their employees and only focused on the next company they could purchase. Issues within the departments including with management went on for far too long. My HR partner was the worst at being responsive to issues and the communication was non-existent. It was extremely disappointing to watch the companies values become non-existent. It is sad to say but, I am happy my position was moved to another location which ended my career at Genesys.
Account Executive (Former Employee) – Indianapolis, IN – April 23, 2018
Began working for Genesys when they were still Interactive Intelligence. Many changes came after the merger, ultimately many new sales techniques and stipulations were put into place alongside a much more "walk around and carry a big stick" management style by many.
Overall worklife balance was great, compensation was fair.
onsite cafe and workout facilities, unlimited PTO (if you consider this a pro)
management, benefits options worse off now that with ININ, micro managing culture
Senior Enterprise Account Executive (Current Employee) – Daly City, CA – April 16, 2018
Not Available at this time. It is a great company to work for. They treat their employees with respect and great compensation. I would recommend this company to anyone who wants to advance in their career.
Senior RFP Specialist, French and English (Former Employee) – Indianapolis, IN – April 3, 2018
I find it very difficult to state what a typical day at work would entail, because so much has happened in the 3 1/2 years I spent with the company - originally I started with Interactive Intelligence and then it merged into/was acquired by Genesys. I learned not to believe what I was told by management overall because in the end several hundreds of people were let go, or left on their own out of sheer desperation. There is seemingly no culture... or better yet, the culture is one of fear and retaliation in most departments, whilst upper management claims that Genesys is iconic and grand. The hardest part of the job was trying to keep up with the constant, ever exhausting change in direction coming from upper management, the outrageous demands, and the micromanagement typical of line supervisors. As far as the most enjoyable part of this job is concerned, I can say that I love writing proposals and be part of a successful client engagement team.
Work as a proposal writer
Instability, uncertainty, lack of positive culture, micromanagement
Information Analyst (Former Employee) – Indianapolis, IN – March 22, 2018
You know something is really wrong and fishy when a company as unprofessional as Genesys is staying afloat. I hope I never have to work at another company as unprofessional as this was. Worst management ever, horrible cutthroat environment where everyone is trying to one up everyone else, rather than really working together. Management seems to enjoy seeing everyone bump heads to see who ends up surviving. Nothing remains consistent around here, company is just pushing people out the door, yet the rest of us are still expected to keep up with the demand even though they can't seem to find people they want. It's just a toss you in the deep end and see if you can swim type of enviornment. No real motivation around here.
The Most Inconsistent Company, and Unprofessional Managers I've Ever Encountered.
Technical Support Engineer (Former Employee) – Indianapolis, IN. – March 10, 2018
Hands down the worst experience of my life. Don't think for a moment that you're going into a company that is built on a foundation of integrity, structure, morals, professionalism, people who value education, and above anything else, empathy. Every one of these things and more are nearly completely lacking at Genesys. You're exposed to all the glitz and glamour so to distract you from all of their short comings as much as humanly possible and believe me, this company has little, to no structure. I learned nothing while I was there because they were consistently changing the format for their ICCE curriculum 3 different times. They say the exams will be a certain format, and then when test day arrives, you're subjected to something completely different, and the excuses are the same across the board, "We didn't have study guides, we just had to figure it out." Essentially they think everyone's mentality works the same way. The managers are absolutely horrible. Zero empathy, only cared about performance, and not how to really help people become successful. "Just figure it out, that's what we all had to do." Those aren't the words of a leader, only power hungry, lazy, hypocrites that will say one thing during the interviews, and act completely different once you're hired on. Be prepared to ALWAYS have things change on a daily basis with workflow, assignments, expectations, and other various tasks. NOTHING is consistent with this company whatsoever. Some of my co-workers were supportive, but unfortunately they weren't running the show. The hardest part of this job was coming tomore... the realization that everything they portrayed about themselves and the company during the interview was a complete lie. The most enjoyable part of the job was when I walked out the door.less
Sometimes lunch was covered. They seem flexible for families, as long as you're resolving your weekly numbers.
Serious lack of communication, pretentious, self-entitled, lazy, blue-collar, unprofessional, inconsistent, unpredictable, hypocritical, the list goes on...
Software Engineer, Test Intern (Current Employee) – Indianapolis, IN – February 20, 2018
While completing an internship here, I felt that I learned quite a bit. Everyone that I had the privilege of working with was more than helpful and were great people. I would highly recommend working for this company.
BILLING CLERK (Current Employee) – Indianapolis, IN – January 24, 2018
If you are looking for training, this is not the company. They have a "figure it out" way of operation. I went into the company hoping to launch my entry level accounting career but this is not what I got. When I voiced my concern about lack of training and understanding, I was simply told that no one was trained and everyone had to figure it out. When errors occurred, I was scalded instead of given a solution.
Cafeteria on campus and 10 minute commute from home
turned into a big company, loose the family and personal touch
Genesys University LATAM Sr Manager (Former Employee) – Miami, FL – December 21, 2017
Many changes and fusion have affected the Genesys culture since I started. Miss the old times where there was a value on the people. Now you are only a number or a record, and all the decisions based on profit and not on resource empowerment or growth