GENEX Services, LLC Employee Reviews

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2.0
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Stressful & money focused
Case Management (Former Employee) –  IowaNovember 6, 2018
Not family friendly and not willing to know employees except inner circle (Management). Very "clickish" environment. New employees not trained well on sluggish outdated software. Difficult to get help when needed.
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3.0
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Rewarding Job
Claims Developer (Former Employee) –  Norcross, GAAugust 24, 2018
Helped disable people obtain Social Security Disability benefits. Meet people from different cultures and backgrounds. Very busy with time deadlines to meet.
Pros
flexible hours, salary
Cons
management
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4.0
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Typical Day a Genex
Billing Specialist (Former Employee) –  Dallas, TXJuly 23, 2018
Typical day at Genex, which is Data Entry. Inputting medical claims into the system for approval of doctor's and hospitals charges of services, known as explanation of benefits.
Pros
Status Quo
Cons
Meeting the new Status Quo
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2.0
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summary
(Telephonic Case Manger) (Current Employee) –  remoteJune 22, 2018
nonstop working 12 plus hours
nothing learned
political culture
long hours
nothing good about this job
did not like this job
they do no help with cases
overloaded
Cons
no work life balance
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5.0
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fun workplace
Claim Adjuster (Current Employee) –  Norcross, GAJune 22, 2018
this has been an excellent company i have ever worked for, atmosphere and co workers are helpful, very smart and caring - u would recommend genex services to all my friends
Pros
early hours
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4.0
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Medical Bill Review Company for Workers' Compensation
MCR I Medical Claims Reviewer (Former Employee) –  Sacramento, CAJune 14, 2018
Assessing the work for the office. Processing Medical Bill review for Workers' Compensation Claims. I learned many of variations of billing for Bill Review, Negotiations, Mediations, Prompt Pays and Medical guidelines. The management was a joy to work for. The hardest part of the job is to keep the clients specifics to each client separate. The most enjoyable part of my job was my co-worker's and the adjusters and claims examiners building a solid foundation between the clients and TPA's
Pros
Flexible hours, plenty of overtime
Cons
Long days if MANDATORY OVERTIME
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1.0
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Pecking Order
General Clerical Intake (Former Employee) –  Dallas, TXJune 11, 2018
If you like working overtime and not getting paid for it and having your Supervisor and Branch Manager call you names while being patronizing then this is the job for you!
Pros
A paid job
Cons
Everything else
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4.0
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Busy and Demanding
Referral Intake Senior Specialist (Former Employee) –  Anaheim, CAJune 4, 2018
I worked for Intracorp when Genex purchased the company from Cigna. Genex is a good company, but to me the work environment and what was expected of an employee was different. Management was always fair and willing to help if needed.
Pros
Working with great people
Cons
Busy and fast-paced most of the time.
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4.0
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Flexible schedule
RN Case Manager (Current Employee) –  Dallas, TXMay 31, 2018
It's nice to work at home but there is alot of paperwork you must have good time management and be able to complete reports ontime. Requires alot of phonecalls and emails
Pros
Flexibility
Cons
Too much paperwork
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1.0
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Too much upper management
Case Manager (Current Employee) –  FloridaMay 17, 2018
Management is only concerned with billable hours. There is absolutely no regard for quality of work. There is no communication from management to the workers, so working remote is exceptionally difficult. Most managers and branch managers are so out of touch with the day-to-day operations of what a case managers job really is. It is like working in an asylum and the patients are running the place.
Pros
Work from home
Cons
No work life balance. No career guidance to help advance your career or meet goals
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3.0
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Working Environment is good.
Software Developer Intern (Former Employee) –  Wayne, PAMay 16, 2018
Genex service is a company where you will get a lot to do but there is no appreciation for your work. Though there are some managers who treat you well and try their best to help you with all the amenities.

Being an intern, there were enough opportunities for me to learn about different languages. I got an opportunity work in the different teams where I enhanced my skills in AngularJS 2, R and Python.

Overall a good organization to work with.
Pros
Freedom to work from home.
Cons
No compensation for anything.
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3.0
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Worked there
Claims Developer (Former Employee) –  Wayne, PAMay 14, 2018
My time at this company was fine, pay wasn't amazing but it was fine for the level of stress associated with the job. Was a good job following my move to the area.
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4.0
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Genex
Nurse Case Manager (Current Employee) –  Lincoln, NEApril 23, 2018
They expect too much at times with regard to cases and makes you feel like your job is on the line constantly. My. direct manager was great but the people above her are not very team work orientated.
Pros
at home work
Cons
expectations are very high and compensation is not equal to that.
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3.0
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Higher level management
Registered Nurse (Former Employee) –  Glen Allen, VAApril 11, 2018
Management on the Regional Level is so far removed from the actual employee and they make decisions that affect the employee without any regard for the employee. When a position is being re-worked or dissolved, the Regional Management dumps on the local management to deal with the aftermath of the decision and the Regional Management does not demonstrate any appreciation for loyalty or a job well done. No regard for the quality of work the employee produced; the employee is considered expendable and a drone.
Pros
Local Management is accessible, hours have some flexibility
Cons
low balling on salary, Regional Management is callous
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5.0
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Established program and protocols to assist workers in a return to work program
Telephonic Nurse Case Manager (Former Employee) –  Columbus, OHMarch 29, 2018
Genes was located in Cincinnati while my office was located in Columbus, OH. Management would come to Columbus on a quarterly basis but was available by phone for questions/ concerns.
Pros
Independent worker, allowed for
Cons
Limited advancement opportunity
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4.0
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Great Place to work
Software Developer Intern (Former Employee) –  Wayne, PAFebruary 21, 2018
Had a great opportunity to learn new stuff and very helpful mentors to guide. The work environment was very comfortable. Had privilege to learn about the product and contribute to the company.
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1.0
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Extreme Systemic Organizational and Operational Problems
Intake Coordinator (Former Employee) –  Dallas, TXFebruary 21, 2018
This place is a culture of workhorses without reward or recognition. A soul-sucking place to work. Management is systemically flawed and has little respect for employees. Stay away!
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3.0
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Ok place to work.
CLIENT SERVICES TPR SPECIALIST (Current Employee) –  Wayne, PAFebruary 12, 2018
The salary does not match the responsibility. I often feel over worked and underpaid, as if the company is taking advantage of me. I am a great employee and my salary does not reflect that, so I feel very much unappreciated.
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2.0
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Would not recommend
Field Case Manager (Former Employee) –  Norcross, GA 30092January 28, 2018
Very busy and stressful job. Many times unable to bill for all of your work as a field case manager due to account guidelines. Although worked from home environment very intense. Could get a case late in the day and have to travel.
For someone new to worker's compensation could learn a lot.

Pro: worked from home
Cons: unexpected travel, supervisor did not have people skills,
benefits were expense and tight since they are self-insured.
Pros
worked from home
Cons
unexpected travel, management was awful, expensive benefits
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2.0
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Difficult to meet productivity requirements
Field Case Manager (Former Employee) –  Lake Mary, FLJanuary 24, 2018
Relaxed casual atmosphere, long work hours, multiple recording systems difficult to understand.
Between driving hours to and from Dr appointments and documentation- field nurse could be up > 18 hrs/day to meet productivity demands
Pros
Relaxed atmosphere at main office
Cons
work culture not a fit for everyone
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Overall rating

3.2
Based on 116 reviews
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3.0Work/Life Balance
3.1Compensation/Benefits
2.6Job Security/Advancement
2.7Management
3.0Culture