Give 100% and expect to feel bad about it.
The upper management has no idea how to relate to people other than to smile when they think it is appropriate or when something will work to their favor. The employee high school mentality and politics are not worth the stress and while the money is nice, dealing with daily stress from a thankless job is not worth it. Unless you like having someone - more... smile in your face but talk about you behind your back?
Also the agents have access to the material they need for their customers but will not go online to get it. - less
ProsPaycheck, not (all) of the employees are awful, and the extra curricular activities that are available
ConsNo support system