Sr. Windows Systems Administrator (Former Employee) – Raleigh, NC – November 11, 2018
Genworth keeps many mid level and lower IT positions as contractors and there are no benefits outside of horrible medical that you would expect with a short term contract company. There is no plan or steps to becoming an employee. Many contractors have been there for years with no increase of things like vacation and other earned benefits. Employees have great benefits and there are many things done for employees for team building, but contractors are prohibited from entering. Management tends to place work on a few individuals and holds different people to different work standards. Management will allow some people to bend or break rules while others are held to the rules. While I was there as a contractor, the only way to learn more was to ask and keep myself up to date. There is no training or upward mobility for contractors.
Terrible treatment and benefits for long term contractors
Regional Vice President - S Central Region (Former Employee) – Raleigh, NC – October 24, 2018
Great company and culture. Mission is executed daily by every department. The environment is fun and exciting on a daily basis. The Management team supports you in your advancement and gives you the tools to get there.
Quality Auditor (Current Employee) – Lynchburg, VA – October 13, 2018
Genworth can be a great company to work for yet it is not they typical old work environment that some are accustomed to. The hiring process can be rigorous and the job stability isn't promising due to the company going through transitions.
Charity Organization's Fund Raising
No Job Stability, Not necessarily a friendly environment
Facilities Maintenance (Former Employee) – Lynchburg, VA – September 30, 2018
My boss was defenitly a nice guy he was a laid back guy as long as you stayed busy and worked and work was easy to complete most days I had to find things to do and I logged it on a computer in the maintenance office and we were assigned tasks throughout the day bit sometimes there weren't tasks to be assigned
Paid lunch breaks
I was there on contract and was laid off 4 months into it
Productive work environment with advancement opportunities.
Account Manager (Former Employee) – Lynchburg, VA – September 22, 2018
Genworth started me with a competitive salary and developed a vast knowledge of life insurance in me. I had confidence in assuring customers and doing my job. I was promoted and up-trained twice during career there. I decided to leave after making the decision to move to Richmond. Genworth (Richmond) was not hiring at the time so I was unable to transfer. I'd recommend this company to anyone searching for a career in customer service.
Team Associate, Customer Service (Former Employee) – Columbia, SC – August 10, 2018
being on the phones with insurance clients, processing of claims and giving benefits i enjoyed dealing with alot of the callers and would try and help them as much as I could but you were only alloted 2 mins per call and the manager would kick you available to take another call and all the information you entered /logged for previous call would be lost. they were more about quantity instead of quality
Actuarial Analyst, ALM/Hedging (Current Employee) – Richmond, VA – July 11, 2018
working at Genworth is a great experience for me despite the running down financial situation for the company. people are nice and encourage generally. work life balance is good and benefit is pretty good in the area.
Manager for Long Term Claims (Former Employee) – Richmond, VA – July 2, 2018
Genworth is always attempting to streamline their communication relationships with other departments. Senior Management always open to new ideas and very compatible environment. Everyone would respond with a sense of urgency should a problem arise. A typical day would start with coaching and managing associates on any mentoring they might need. Would take any supervisor escalated calls to resolve situations. Hardest part of the job would be to get a hold of another department to get a task accomplished. Best part was that everyone was pro active and really wanted our customers to have the best experience with Genworth.
Customer Service Representative (Contract) (Former Employee) – Waltham, MA – June 20, 2018
They would hire more than they need and then being biased they start firing people from first week. Very hectic environment a big NOO if they are trying to hire you for temporary employment. They will treat you like a slave.
Customer Service Representative (Former Employee) – Richmond, VA – June 3, 2018
Genworth is a depressing place to work. Management is not trained and do a poor job of running the company. The morale is low. I learned about Long Term Care Insurance and how to deal with customers over the phone. The hardest part of the job is making management happy. The benefits and pay is decent however.