Genworth Employee Reviews

Found 325 reviews matching the search See all 348 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I like working here
Actuarial Analyst, ALM/Hedging (Current Employee) –  Richmond, VAJuly 11, 2018
working at Genworth is a great experience for me despite the running down financial situation for the company. people are nice and encourage generally. work life balance is good and benefit is pretty good in the area.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fast paced environment
Manager for Long Term Claims (Former Employee) –  Richmond, VAJuly 2, 2018
Genworth is always attempting to streamline their communication relationships with other departments. Senior Management always open to new ideas and very compatible environment. Everyone would respond with a sense of urgency should a problem arise. A typical day would start with coaching and managing associates on any mentoring they might need. Would take any supervisor escalated calls to resolve situations. Hardest part of the job would be to get a hold of another department to get a task accomplished. Best part was that everyone was pro active and really wanted our customers to have the best experience with Genworth.
Pros
Workplace Culture excellent
Cons
None
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Never accept a temporary job there
Customer Service Representative (Contract) (Former Employee) –  Waltham, MAJune 20, 2018
They would hire more than they need and then being biased they start firing people from first week. Very hectic environment a big NOO if they are trying to hire you for temporary employment. They will treat you like a slave.
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
a good place to work
Collections Specialist (Former Employee) –  Raleigh, NCJune 18, 2018
I was a temporary employees, with no benefits, was not included in any company functions, taking days off was not allowed, and they may terminate your employment for doing so
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Depressing
Customer Service Representative (Former Employee) –  Richmond, VAJune 3, 2018
Genworth is a depressing place to work. Management is not trained and do a poor job of running the company.
The morale is low.
I learned about Long Term Care Insurance and how to deal with customers over the phone.
The hardest part of the job is making management happy.
The benefits and pay is decent however.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay workplace
Claims Examiner (Former Employee) –  Glen Allen, VAMay 30, 2018
When I first started working for Genworth I absolutely loved it. But once the insurance rating dropped. So did the pay and employee morale. It was horrible.
Pros
Decent pay, friendly
Cons
Poor management, poor empoloyee morale
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Didnt like it
Processing Clerk (Former Employee) –  Lynchburg, VAMay 22, 2018
I didn't like working there. Employees are rude, you have to work off production and if you don't do things a certain way they will fire you fast. Feels like working at a jail..
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
adm assistant
Administrative Assistant (Former Employee) –  Richmond, VAMay 21, 2018
very nice company
friendly co workers
busy office
lots of phone calls
meeting nice people
good location
hours were great
gave me good experience and I learned a lot
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent company to work for
Business Systems Analyst (Current Employee) –  Richmond, VAMay 15, 2018
Excellent company to work for.
Great work life balance
Good Compensation
Open door policy

Awesome employer/workplace, with awesome benefits. Most enjoyable part of the job is being able to interact with all walks of life during events, as well as business hours.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A fairly good place to work
Claims Examiner (Former Employee) –  Lynchburg, VAMay 9, 2018
Overall, it was a good place to work. The biggest concern was job security in the last several years. There was a lot of competition to continually exceed your co-workers in production rather than be the best you can be at your job personally
Pros
Management tried to make it a fun atmosphere
Cons
Pressure to always compete
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Management is out of touch with the employees
IT Security Analyst (Former Employee) –  Lynchburg, VAMay 1, 2018
The culture at Genworth is difficult to describe, because on the surface it looks like a great place to work with solid benefits and compensation. The problem is with upper management--they are very out of touch with what their employees want from them, leading to a number of situations where they tried to increase morale and employee satisfaction in the middle of a difficult time (lots of layoffs and uncertainty, no bonuses, company not doing well) with things like giveaways and childish parties and team-building games, as well as patronizing general "training" offered in lieu of more valuable role-specific training that would actually have benefited employees' careers and made them better at what they do/more flexible in thei roles. The upper management culture is extremely biased towards hardcore, type A, heavily driven people, which is fine, but when the extremely limited number of opportunities for advancement are almost always granted (often without the job posting process mandated by company policy) to people who are like them, it raises questions of nepotism or at least blindness to the daily reality of life for many employees at Genworth who are not the forceful, driven type, but who work hard every day and do their jobs to the best of their abilities, yet leave those jobs where they belong--at the workplace. I guess what I'm saying is, at Genworth, you don't have to bring your job home with you--that is, unless you want to be given the rare opportunities for advancement at the company. This goes quadruple for technical roles.
Was this review helpful?Yes 3NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stay away if possible
Customer Service Representative (Current Employee) –  Lynchburg, VAApril 30, 2018
They had no money to hire any help and call volumes would be avg around 60 waiting all day. With many empty desk they couldn’t help us and didn’t care
Pros
Benefits and hours, time off starts at 20 days
Cons
High call volume, no advancement for 18 months, management lies and HR does nothing, many people leave once they start and realize
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun relaxed workplace
Customer Service Representative (Former Employee) –  Lynchburg, VAApril 25, 2018
Its a nice workplace with great friends and co workers, learn a lot on the job. I learned how to service the customer professionally and proficient, provided exceptional customer service.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great management team and worked independently w/reps
REGIONAL SALES CONSULTANT, WHOLESALING (Former Employee) –  Arlington, TXApril 19, 2018
I worked with Financial Institutional Representatives and their clients that had a need for Fixed and Variable Annuities within their portfolio. The management team was supportive and I worked independently making my own schedule and appointments. The most difficult part of the job was the travel. The most enjoyable was finding solutions
for reps and clients within their portfolios.
Pros
Working with great people
Cons
travel
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice Place to Work
Wholesaler (Former Employee) –  Richmond, VAMarch 23, 2018
Genworth was overall a nice place to work. There was a lot of company instability at the time and my team was impacted by an organizational restructure that resulted in the lay of over 300 employees.
Pros
Remote Work
Cons
Instability
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
comfortable workplace
Front Desk Receptionist/ Mailroom Coordinator (Former Employee) –  Stamford, CTMarch 23, 2018
It was a great experience and I enjoyed working with everyone there. If there was another position there that I was qualified for I would most certainly apply for again.
Pros
alot of overtime
Cons
none
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Committed to Community
Treasury Accountant (Former Employee) –  Richmond, VAMarch 22, 2018
Genworth valued employees and committed to Community. The do a lot of community service projects. Compensation package and benefits was very good. Good group of people to work with.
Pros
Work Life Balance Community Service
Cons
none
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Grab your floaties!
Business Systems (Former Employee) –  Richmond, VAMarch 16, 2018
It's a sinking ship. lots of back stabbing, no one sees the handwriting on the wall, but they want to spend time, money, and resources to rearrange the deck furniture.
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worked on site at Franklin American Mortgage Corp
Contract MI Only On Site Underwriter (Former Employee) –  Irving, TXMarch 15, 2018
Audited mortgage loans that required Mortgage Insurance, and when the loans were in compliance with Genworth Underwriting Guidelines, issued Mortgage Insurance Certificate. If the loans were not in compliance, would contact loan Underwriter to rectify situation in order to issue Mortgage Insurance Certificate.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good company to work for
Senior Customer Service Representative (Former Employee) –  Lynchburg, VAFebruary 25, 2018
good company to work for was able to work remotely on a compressed shift fun work environment nice co workers fun group activities alot of room for growth
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Genworth. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 348 reviews
598
4127
369
231
123

Ratings by category

3.6Work/Life Balance
3.8Compensation/Benefits
2.9Job Security/Advancement
3.2Management
3.5Culture

Ratings from women

3.0InHerSight Score

3.1Personal Development

3.1Career Opportunities

2.7Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight