A typical day at work in my position with DBHDD includes handling complaints from families and or service providers regarding Medicaid funding approvals. This at times required careful explanation of potential problems so that it is understood by the person calling. At times referrals are necessary to assist a family or provider to other entities, may be to the Department of Aging, DFCS, Social Security or other entities within the department.
I have learned that many people do not know or understand the services offered to them. Training is needed to provide families with guidance so that they do not accidentally put themselves in a situation in which they may commit Medicaid Fraud.
The work place culture is very much of a family like community. The staff are concerned with each others health and wellbeing. We have activities to support each others accomplishments as well as that of the family members.
The hardest part of my job is denying service to some one who makes a request because they do not meet federal requirements of eligibility.
The most enjoyable part of my job is to see the success and growth of an individual in his/her placement.
Trainings and staff development