In my past six years of working with the state it has been a challenge. Since the first day I walked through the door at my DFCS office you're challenged with exemplyfying excellent customer service, maintain a high count caseload as you assist needy families and you're held to a high standard for accuracy. The hardest part of my job has been declining assistance to people who truly need it. The most enjoyable part is assisting families with children with both federal and state benefit programs.