Gerber Life
3.3 out of 5 stars.
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Gerber Life Employee Reviews

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United States91 reviews

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3.1Work-Life Balance
3.3Pay & Benefits
3.1Job Security & Advancement
3.0Management
3.1Culture

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agentinsurancesellsalebonuslifegoaltraining

Several Good Things

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Ability to work from home or in the office, or both. Many learning opportunities such as LOMA and college tuition reimbursement are available, plus internal courses.
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The numbers are unrealistic

As title of this says the numbers they want to you accomplish and maintain is unrealistic. If your not meeting sales you will be written up and placed on two different every intense coachings. One thing it will do is back you in a corner. The work life is stressful in itself. It’s a high turnover rate. Only good thing is you be licensed in all 50 states to transact insurance. But please if you’re reading this find a better company it’s not worth the stress.

Pros

Benefits (except medical)

Cons

Short breaks, micromanaging, unrealistic numbers to be met and it’s hard to take time off
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Gerber Life insights

Based on 70 survey responses
Areas for improvement
  • Overall satisfaction
  • General feeling of work happiness
  • Energizing work tasks

Great Culture and Opportunities

Really nice people, faced paced, plenty of autonomy and accountability. Interesting business model with good opportunities. The hardest part of the job is maintaining patience as resources are in high demand.

Pros

People, interesting work

Cons

Mature, highly regulated industry
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Excellent company with Strong Company Values

Excellent company with strong core values and excellent work/life balance. Performance based and goal oriented, with clear goals outlined. Both a work hard / play hard mentality with a very collaborative work environment.

Cons

Risk adverse industry, which makes some areas challenging.
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Short term

They lose more people then they actually hire in because the workers are but a number to them. The pay is not what most agents get for the industry. Managers say they are on your side and sugar coat thing but don’t actually help with things get busy. Very mico managed
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Not sales

They call it sales but it's really customer service with upselling. 2 weeks training. Low pay. Weak bonus structure thats based on premium but they have you peddling $5-$10 policies all day. Bad benefits. If you need a job and you're ok with the base pay it may be alright but I wouldn't recommend it if you're looking for a sales position.

Pros

Work from home

Cons

Pay, training, benefits, pay
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Customer Service call center not insurance sales

You work alot of claims calls, as a licensed agent you cannot sell on claims calls, you can't sell on payment calls. You have very few ops to sell on these calls. High turnover rates because the pay is low and closing shift means you work 15 mins or more daily in overtime. Many days it is 30-45 mins after your shift to clear the queue. They base your benefits on your weight, you take home about 1k every two weeks and it is very stressful for very little money. The systems are awful and are always slow or have glitches. They have us a tiny little raise and then raised our sales goals to an unattainable goal.

Pros

It's a job with benefits

Cons

30 min lunch, lots of mandatory overtime, high employee churn and few opportunities to sell.
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Call center work was fine, nice benefits

It was a call center job, so... Everything that comes with that. Not bad, good company culture and excellent benefits. Management was fair. Onsite cafeteria was a nice perk. It's life insurance, so be prepared for that emotionally.

Pros

Onsite cafeteria, good benefits, competitive pay

Cons

Emotionally taxing calls, repetitive tasks, upward mobility is tricky
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Great Company and terrific Training provided

I have been with Gerber Life Insurance for about a year now. From the time I was reached by the Recruiter I felt like I mattered. The constant connection on my status and updates prior to hire helped keep me on track. Before I even started I felt like family with them. Training was amazing, they have their process down pat and working remote-well you can tell this Company has it down pat. They have been doing this since 2012 and provide you the equipment. This is a sales position, so expect to Sell-but the reward of earning a bonus makes it all worth it.

Pros

Pension, great training, equipment provided and doing the job form your home

Cons

It is Life Insurance, which means you will have to handle the dreaded claims calls
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Work from home and upselling required, not for me.

If you appreciate a sales driven work environment, this will be perfect for you. The hours aren't as flexible as they seem. There was a lot of miscommunication between departments. Customers constantly rag on you about things out of your control. The supervisors are extremely supportive, but are limited in how they can help you.

Pros

Bonuses (if you qualify w sales), able to choose breaks whenever you want (within reason), paid training/licensing

Cons

Customers being upset over things you can't control, no bonus if you don't sell enough product, processing times
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An evolving company who still needs to continue evolving

Overall Gerber is a excellent place to work for a certain type of person. It is call center. That means you answer 1000’s of calls a month, or your job is focused on the business cycle log those callers. They keep it positive as they can for being about a sensitive topic (death). There is a great team culture, and your team mates will be so supportive. They are generally accepting of new ideas, and open to change if it makes sense. There are some strong negatives which will be listed below that really undermine all the effort they put into building a strong work culture. If you want to move up, you need to act like it by being a high performer. Your ability to move to any other job in the company depends on your ability to perform well on a metric system. You need to be nice, you need to be fast, and you need to sell well. It must be all 3, all the time. It is also a sad job, hearing about death so much. I didn’t really expect it to that level before I started. Leadership is where my true disappointment lies. The lack of an inclusion committee to ensure created policies are fair for all employees is disappointing in a company who focuses on culture so heavily. That is where this company stands to fail, on the backs of their employees. A archaic PTO policy (cannot be used for sick time without counting against you for attendance), and too many systems to ensure compliance. The stress level of this job deserves PTO to be used without it counting against you. There are days my body physically can’t handle hearing about another deceased child. We deserve that. The remote culture - 

Pros

Remote, friendly coworkers, decent bonus structure, flexible shifts, benefits, culture, training

Cons

Very time management based live and die by your time tracker, short staffed forever (or how it feels), lack of inclusion, health insurance can be a bit of a challenge to find a dr if you do not live in Michigan, I don’t feel “heard”, communication between leadership and employees can be terrible
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Good starting place to work, but high turnover and no advancement

Very high turn over rate and constantly feeling pressured to sell and meet quotas. Very stressful environment with little opportunities for advancement and you do feel like a number.

Pros

benefits and paid holidays off, there use to be company activities before covid

Cons

short breaks, hard to earn bonus metrics, no advancement
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WFH was creating an issue

Mundane. Life Insurance is good and stable Upward mobility is hard. Wants to pigeon hole into a department. Have to work in current unit for 1 year before oppertunity to transfer

Pros

Free breakfast and lunch/ Brand
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Training is poor

this overall job is good but 2 weeks of training is not enough for someone coming off the street. there is to much to know in this job for no experience. the training needs to be at least a month
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Easy Training Good Pay Lazy management.

The job was easy but always received bad calls. The company was unorganized when it came to Escalated calls. Some people of manager positions acted as if it was not their job to take escalated calls. Would sit on hold for 10-30 mins just to get help from higher management. Overall Pay was good and Training was easy.

Pros

work from home option, easy training, advance to licensed agent quick!

Cons

management was Ethnic bias, did no like employee smoking anything at all. I personally do not smoke but found that weird.
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Great place to start off

Able to get your feet wet here and progress after time. Management works well with the staff to accommodate which made Covid transition seemless for most.

Pros

Pension plan

Cons

Taking away bonus structure
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Cooler and watch the video

Awesome place very cool shopper thanks for the update on the stadium and the weather is going to be there next weekend and we get bereavement time for grandparents to get the water shut down the street from the home owner of

Pros

Free lunch

Cons

Short break
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Training

They provide a lot of training for new hires. They also pay for you to get your insurance license. They give you all the tools necessary to pass the state exam.
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Productive and fun place to work

Friendly fun and full of intellectuals who value team work and quality. They provide training and encourage you to stay with the company. Great place to be because they provide education to advance within the company.

Pros

Flexibility

Cons

Short breaks
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Great Place to Work

Wonderful leadership that encourages you to be a better you - not just for the company but in life! Lack of "good" benefits and pay make it hard to not search for better.

Pros

Leadership

Cons

Pay, benefits
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Deceitful

When you are hired they tell you that there will be sales as part of the job. What they dont tell you is that in order to make the bonuses you have to be darn near perfect. The bulk of your bonus is based on what the customers say about you. If a customer is upset about something that a previous rep did to them or mad at the company on general. That falls on you. If you point this out, nothing is done. Supervisors can review the calls and see that and still do NOTHING. If you have technical issues supervisors do NOTHING. It's almost as of they dont want you to get a bonus. You can sell hundreds of policies for this company and not be paid for it! They dont care that you try its all about numbers and if you are lacking on ANYTHING they steal your entire bonus away. Only apply of you enjoy getting taken advantage of.
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Overall rating

Based on 92 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

Ratings from women

3.6
InHerSight Score
2.9Personal Development
4.2Career Opportunities
3.8Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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