Never had been late for the two days that I worked there but if I had been late no
one will never know. Standing at the door twice waiting for the Customer Reps and Manager and everybody else to arrive at schedule time. Everyone well over 10 minutes late both days working there. at the Norcross, GA location.
Oh gosh where do I start. The carpet is dirty a nasty, bathroom stalls are the size to fit little bodies and I am a little body and it was a struggle. Was told the first day by manager that she do not micro management which was a lie. Took some type of personnel quiz that was created by staff just to get an idea if the person is a leader or follower and clearly I am a leader. This company in the CS dept is for people who never done customer service before. Everyone I talked to have had fast food type background, who never had experience in a call center before. This job is a joke-seriously. Don't be a pretty face going up in there, you will have a problem. Place is very dusty, tools and resources are outdated. Training for me was sitting in a room for 2 hours expecting to get all of that down and thrown on the phone the very next day. You get one 15 minute break and a one 30 minute break in a 8 hour period. Break room is so small only three people can fit into it at one time. The knowledge base in the call center setting is laughter. Saying all of this I am still being nice. Warning do not, I repeat do not apply for this job if you are career driven and have extensive call center experience.
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