Its Wonderful ...IF you get in with the inner cirlce
Supervisor (Former Employee) – Margate, FL – September 11, 2018
I worked at Global for 5 years. Starting on one account as an agent. We went through a revolving door of managers as our client was pretty hard to please. I ended up getting promoted to Supervisor after 2 years of being an agent. After 2 years of being supervisor our account was closed so I went to another account as an Admin agent. The owners are very present but do not know alot of the people who work for them. No matter how long you have worked there, you are just a body in a seat. Takes A LOT of time and almost begging to receive a raise. Your co-workers for the most part are amazing its a call center so drama and gossip are all part of it, along with supervisors and managers being right in the middle of it. The whole HR Department is untrustworthy. I have seen over qualified candidates sent away because a manager's child "needed a job". I have seen the owner's friends brought in as managers when they knew absolutely nothing about the account they were about to take over. If you can get in with the inner circle of managers and supervisors you will be fine but be prepared to pretty much feel like a ghost rooming the building and the same routine everyday. On the bright side they have a team of people who put together little things for the agents like ice cream, teas, meals through out the year, the whole month of December is spirit days every day so that is really fun.
no for sure advancement, pay