BILLING CUSTOMER SERVICE TEAM LEAD (Former Employee) – Gainesville, FL – October 22, 2018
The worst place on earth . GTL lost my Social security info and tried to cover it up . The HR department forgot to pay me and then when they finally did , they forgot to take out my benefits. This is a Micromanage company .All bathroom breaks are timed. you get a write up if your bathroom time is too long . they only pay you 10 dollars an hour . They will promise you a bonus , but good luck if you think you gonna get it. No employee is valued . They have a very high turnover rate . Good luck at talking to corporate they never respond and when they do its to question rules that they set in place. They will constantly lie to you . They DON'T JUST GET OVER ON CUSTOMERS . THEY ALSO GET OVER ON EMPLOYEES . THIS IS A VERY MONEY HUNGRY COMPANY . MY ADVISE RESEARCH THE COMPANY BEFORE WORKING HERE. THEY GET SUED ALMOST EVERY YEAR SEEMS LIKE .
I learned how to serve the customers needs in a overall professional yet effective manner and management was there to answer any questions that we had to ensure that the customers received the best service
Billing (Former Employee) – Mobile, AL 36606 – November 8, 2018
The expect Rolls Royce results with Yugo equipment. Must of the accounts had no information or inaccurate information. When trying to update customers would get angry. When offering on lie services training was learn as you go..Immediate supervisor would receive flack from the ivory tower about what they saw was poor performance.
Customer Service/ Tech Support (Former Employee) – Gainesville, FL – July 12, 2018
High call volume very stressful if you need help it is not always easy to get very strict no talking to co workers while on the floor only time to use restroom was on break or lunch otherwise it was discouraged
Customer Service Billing Representative (Former Employee) – Gainesville, FL – October 18, 2018
In life things aren’t fair however, at Global Tel Link they’re manipulative when it comes to the workers. They allow the favorites to do overtime. They write you up for things that aren’t true and, threaten to fire if it isn’t signed. Wrongfully fire.
Billing Clerk (Former Employee) – Mobile, AL – September 14, 2018
They treat employees like grown-ups. They share information with employees, listen to their ideas (or better yet, actively seek out and act upon their ideas) and assume they are responsible enough to manage their own time.
IT Support Technician Intern (Former Employee) – Altoona, PA – January 8, 2018
The most important knowledge I've gained is how to properly respond to clients and that Comprehension and Consistency are keys to success. Management is absolutely lovely, everyone was kind and willing to offer me assistance. The hardest part of the job was adjusting to the cubicle environment since I'm used to being on my feet, but in the end I enjoyed my experience greatly.
Customer service (Former Employee) – Mobile, Al – March 12, 2018
GTL started off as a company that took from the poor and gave to the rich. We corrected this when I started. As a result of putting the customer first GTL flourished and quickly became the market leader. Once the company was purchased by financial investment companies money became the driving factor in every decision. The company is now failing and is forced to close offices and cut head count to stay afloat.
Call Center Representative (Current Employee) – Florida – July 18, 2017
I have been there for going on three weeks now. This is not the place I feel that I will be at a long time. This is a fairly new internet company trying to get established. Yes, there are kinks in the company, but management does not seem to want to change anything to stop the high turn around of people starting and quitting on them. I wish them well and will stay until I find something new that will be my permanent job until retirement. I wish them a lot of good luck in their company.
half hour lunch, too many clicky personalities among employees.
CUSTOMER SERVICE (Former Employee) – Gainesvill, FL – September 4, 2015
Not the best place to work, was the only bilingual one there so I would get stuck working over time hours sometimes without even being asked. Management was not very helpful. When I asked for ONE day off the manager at the time called the temp agency that hired me and told them that was my last day. She didn't have to courtesy of telling me that there was even a problem, I had ASKED for a day off not demanded it. This would work for someone who doesn't mind working 60+ hours a week and making the extra money.
I like the company and I like the management and their values
Technical Solutions Engineer (Former Employee) – Mobile Alabama – September 20, 2013
Typical day of work is based around conference calls and dealing directly with coworkers and customer base through phone, email and on-site visits.
I have been able to learn how to be effective in a virtual world. It is a bit of a change from the brick and morter experience to working from home and how to communicate effectively.
Management is supportive but I have learned being managed in a remote position takes a lot of patience and they have taught me how to be effective through online collaborations.
Coworkers range from hardcore sales to program teams and third party vendors. Wide range of personalities which has allowed me to change roles quickly.
The hardest part of my job is not being able to walk down the hall and sit face to face to work out small to growing customer issues. I am also a process person so when there is a gap in the process I have found it can be a challenge from a remote standpoint.
Being remote and allowing me the freedom to work as much as I want to and balance my home life.
Good company with great management and coworkers
The company is too busy to develop and mentor talent so no promomotional opportunities