Customer Care Representative (CCR) (Former Employee) – Bloomington, MN – May 18, 2018
I enjoyed working at Resound. They are happy to train customers until you are comfortable. The benefits at the time were great and they certainly did like to hire within. It was an open work environment, no cubicles.
Account Manager (Former Employee) – Texas – April 2, 2018
ReSound has historically been a great place to work. In 2017 ReSound gained a new president and several new VPs. This dramatically changed the work environment and culture, making it less about the people who work there and more about results and aggressive sales tactics. With this came less of a work/life balance.
Positive, friendly atmosphere. Employee knows what their job position is expected of them. Company has several employee interaction activities throughout the year to raise moral. Month-end lunches for employee appreciation.
Assembler hearing aids (Former Employee) – Bloomington, MN – February 21, 2018
work the with microscope 8 hours or more it fine. what we done every day just assembly hearing aids all day with microscope. the goal and quality is the key of work process.race and team work is the good management. Nothing harder everything is in control. lite work is a lots look.
Kitter-Production (Current Employee) – Bloomington, MN – March 30, 2017
The leadership has virtually no training and bends the rules on a normal basis. They are very tight with rules that apply to employees, but pretty lax on the rules that apply to them. ie; it's fine to expect an employee to clock in on time, even one second late is treated the same as an hour. However, they can announce mandatory overtime with only a couple hours notice. It's a real good ol boys situation.
it's a paycheck
Un-announced mandatory overtime, no room for advancement. Management has no leadership skills, its a lawsuit waiting to happen.
trevaling lap (Former Employee) – Baltimore, MD – January 9, 2017
I am easy to work with and knowledgeable of the technology and the products and good at my job. I known how to train people to do the job well. The best part of my job is get to work with different type of peoples.
Great customer experiences lots of time on the road
Regional Sales Manager (Current Employee) – Salt Lake City, UT – April 25, 2016
Your typical day consist of 3-4 customer visits 5 days a week. You spend time with the customer discussing marketing, pricing, best business practices, front office training, helping set KPI, and Much more. You will learn a lot about how to run a business and work not only with products but marketing and helping manage people. The work environment at resound is very business focused and the people you work with are fun and energetic. Resounds management is good in helping you achieve the desired goals that are in place. Hardest part of the job is balancing your family life and work life. You will be on the road a lot and spend a lot of nights in hotels. The best part was working with your customers and seeing them achieve their business goals.
Seeing the smile on a patients face when they can hear their grandchildren
Lots of time spent on the road. Time spent doing clerical work.
Order Entry Supervisor (Former Employee) – Bloomington, MN – June 10, 2015
Typical day at work was getting our mail in, sorting by brand. Opening the mail and entering the orders accurately. Helping with day to day operations on the production floor as well as assisting sales, customer service and finance.
Switching gears quickly and effectively will make your day a lot easier around here. It is fast-paced for sure. Also, I'm pretty sure you could have lunch here just about any day of the week as it seems at least one department has leftover food from meetings.
The benefits are good and overall it's a nice place to work.
E-Designer (Former Employee) – Bloomington, MN – December 19, 2013
Would come into work between 10 and noon depending on overtime. Pretty much keep to myself and leave late. Co-workers and management would not listen to you or your ideas to better the product or the company or steal your ideas and take them as their own. The hardest part of the job was working with those types of people, and would refuse to move you to a department where you were more qualified and would help you further your career. Most enjoyable part, sadly to say but going home. There were some people who I liked to talk to, but they were in different departments and different work hours. It made it difficult to get some time in with those people, but when I did it was enjoyable.
Knowledge of something that not too many people know about, learn how to look at things in scale
work hours, management, most co-workers, no recognition, favoritism
Typical day was answering calls from audiologists about hearing aid problems and then reporting them to the production team. The "inside sales" portion was simply just trying to encourage audiologists to upgrade their clients hearing aids which was the sales portion of the job.. It felt more like a customer service representative position than an inside sales position. The good thing was I learned a lot about hearing problems and hearing aids. My co-workers were nice but seemed stressed out much of the time and we didn't have the opportunity to get to know each other due to heavy work load. GN Resound was in my opinion a call center environment. The hardest part of the job was that it wasn't at all what I expected when I accepted the job offer and the compensation wasn't great. The most enjoyable part of the job was helping people find a hearing aid that worked for them.
Nice co-workers, had the opportunity to help people
Poor compensation plan, not a good fit for me, job responsibilities were not what I expected.
Production Facilitator (Former Employee) – Bloomington, MN – December 14, 2012
On a daily basis I monitored work procedures of 50+ individuals. My take away from this job was the various ethnic cultures I worked with which enlightened my knowledge and enhanced my people skills. My position was not hard, I could perform my duties without any supervison or direction. The hardest part of my position was lack of recognition.
less than desireable utilization of an individuals skills and knowledge.