Sales and Support Representative (Current Employee) – Arizona – June 21, 2018
The job was advertised with more hours and opportunities for more overtime, You can't work more than 30 hours if part-time and if you don't meet 1 metric two months in a row your employment goes up for review
A politically charged hugbox for the technically inept
Hosting Support Tech (Former Employee) – Tempe, AZ – November 12, 2017
The only focus is on sales , No one cares about your technical skills , what certification's you have or are working towards.
Management only cares about pressuring agents for sales , not actually fixing issues.
Trying to work your way up simply will not happen unless you are great at sales then your only route up is a csr manager , server and linux guru's need apply elsewhere because they have been outsourced.
Pay, Cheap food
Too much politics in the workplace, and stuff that does not relate to work. You will not move up if you are a techie, you will not be valued for critical thinking and problem solving.
HOSTING CONSULTANT (Former Employee) – Hiawatha, IA – November 10, 2017
GoDaddy has excellent benefits and culture, but a very cut throat attitude both towards customers and co workers. You learn something new every day, you're not scripted, but you can get written up for almost anything, plus are expected to know things sometimes when you receive no training on them.
Great Pay but, low retention rate, very cut-throat.
Customer Service Representative (Former Employee) – Mesa, AZ – October 23, 2017
They pay well and, as long as you don't mind trying to sell something to everyone, it was a good place to work. You start off on the midnight shift and, the only way out of it, is if you are one of the top sellers out of 200+ people. I didn't like pitching to every single person.
free coffee, drinks, bonuses
cut-throat, horrible hours, more about quantity than quality.
Business Advisorf (Former Employee) – Tempe, AZ – October 17, 2017
For someone with mostly sales experience and no college degree, you will not find a company that will take care of you and your family better than GoDaddy does. I had to resign for medical reasons, however they pay more generously than they need to and their benefits are top notch. Management always has your back.
Great management and teams that care. Generous compensation with bonuses each month. Great Benefits.
Some communications from upper management to the beat agents could improve.
SALES AND TECH CUSTOMER SERVICE (Former Employee) – Tempe, AZ – October 11, 2017
A little more relaxed working for the Brazilian language department than for English. Department is being dissolved, though, so had to move on. Hardest part of the job is the repetitive nature of the work. the most enjoyable was restrict to our department - PBL - as I got to visit with other Brazilians and establish our own culture, make friends, etc
Short breaks, Metrics are super strict, not enough sick days, the rhythm of work is too much as most of the time, you end up taking call after call with barely a breather in betwee which sucks!
Inbound Support & Sales (Former Employee) – Scottsdale, AZ – October 11, 2017
Godaddy was a great company to work for. great benefits and great atmosphere. Working in inbound was tough because it was always customers calling to yell at you about something and you had to try and sell to them
Willing to be the stereotypical zero morals salesperson?
Customer Service Representative (Former Employee) – Tempe, AZ – October 10, 2017
Company was great right up until $2,200,000,000 was 'invested' into company (don't say sold). Owner took less interest, pressure was immediately exerted by investors for return on investment. For example, bonus requirements were raised 35%, out of reach for the average worker.
Hosting Technical Support (Former Employee) – Gilbert, AZ – October 2, 2017
A typical day is locked to your computer fielding 30 to 50 calls per day with very little time allowed away from any phone calls. I learned about website development, server operation, minor coding, Internet Service Provider functionality, Sales Tactics, and how to de-escalate calls. Workplace culture is very free with people from many different backgrounds working there, but the fact that its a phone support job means there very little time to get to know those around you. The hardest part of the culture is that this is a sales job hidden by support. Customers are not expecting and upsale and that expectation you are trained to take advantage of. Hitting certain statistics is required to keep your job, and can be very difficult to achieve on certain months. The most enjoyable part is the few moments I get to talk with the management and the team around me, the people there are great and the Holiday Parties are a nice perk. But the system is very robotic and doesn't allow for much flexibility or empathy.
Set you own lunch time (unpaid), Free coffee, Excellent food options, Great Benefits, Great Pay.
Job is based on stats, Sales Job, very little break time, Stressful.
Sales and Retention Specialist (Current Employee) – Arizona – September 27, 2017
Its a fun job to have, and has a LOT of benefits. I was in a rough department, and the job is continuously changing. I was extremely stressed out a lot of the time, trying to handle customers in the best manner possible while trying to hit a pretty tremendous sales goal. The management there is pretty amazing, though I would say the job is not for those light of heart.
IT Contractor (Former Employee) – Phoenix, AZ – September 26, 2017
I believe Data Center Operations is a great start in the IT Career Field. Your roles is to understand and maintain all physical and logical servers. You are required to meet all SLA requirements. Tracking tickets is key in the fluid motion of all aspects of the TCP/IP Model.
Sales and Service Consultant (Former Employee) – Hiawatha, IA – September 22, 2017
Every place has it's ups and downs. GoDaddy was my favorite place I have ever worked, however. I would love to work for them again given the opportunity. Lost the job due to life mixing in with "available hours to burn". Sad story. Some days are way more stressful then others but overall there more good then there are bad. They really do what they can to make your days less "work like" by having fun competitions that get you cool things if you win and also help your paycheck get more dolla's. Miss all the people there pretty much except for my last team lead.. He was the real problem there. lol.
Fun, Learn a lot, Can make a lot of money, benifits
Somedays just suck and there;s nothing you can do about it.
Customer Service/Support (Former Employee) – Gilbert, AZ – September 18, 2017
Both phone and email work was very fast paced with only so much time devoted to each. There were competitions constantly that pushed employees to work faster and harder. Sales pushed workers to sell constantly, and email support required certain canned responses with some tweaking. Management cracked down in 2008 and fired or removed most senior employees for cheaper newer agents.